Newstripe Reviews 147

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Spoke with a guy named Henry and Casey and they were both incredibly helpful. Very timely with replying to emails and actually gave me physical phone calls to talk me through my issue.

Rated 5 out of 5 stars

The process of purchasing was fast, and easy. Customer service was top tier. We had some issues with the freight company, and NewStripe handled every issue that we faced. Their communication skills we... See more

Rated 5 out of 5 stars

Excellent Service Called Newstripe on a riding sprayer and talked with them about some troubleshooting and testing procedures. Very helpful and walked me though testing and explained the how and why... See more

Company replied

Rated 5 out of 5 stars

I purchased a 4250 and it has been a great machine for me. I had some issues with it and Henry has been absolutely amazing. Probably the best customer service I've ever had. He has walked me through... See more

Company details

  1. Manufacturer

Written by the company

Newstripe is a leading manufacturer of equipment for athletic field marking and maintenance, pavement and floor striping, and industrial waste recycling and compaction. Since 1981, our commitment to product innovation, quality, and service excellence keeps customers coming back to us year after year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

147 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Awful

Awful, squeeze trigger does not work well or even works

August 8, 2023
Newstripe logo

Reply from Newstripe

Hi Brian. We're sorry to hear you are having trouble with your Newstripe machine and we want to make it right. Please give us a call at (800) 624-6706 or info@newstripe.com to discuss and work through the issue. Thanks -John

Rated 5 out of 5 stars

Parts ordering made easy

The process to order repair parts through Newstripe is so easy. Just a couple clicks and you have what you need. I like that the kits give you the part number breakdown for each component so you can choose to order the full kit of just individual parts.

September 14, 2023
Rated 5 out of 5 stars

Rollmaster 5000.

I bought the Rollmaster 5000. Before using it I called customer service and spoke with Shawn. Shawn was great! Walked me through a simple question. Very patience man. I used the Roll Master 5000 and loved it! It was as simple as Shawn said it would be. Lines were crisp and tight.

June 28, 2023
Unprompted review
Rated 5 out of 5 stars

We needed new nails for a nail drag

We needed new nails for a nail drag. Talked to someone from Newstripe on the phone to make sure we were ordering the right nails. He was very helpful, the nails came quickly and are exactly what we needed.

May 6, 2023
Rated 1 out of 5 stars

I placed a order with you and I’m yet…

I placed a order with you and I’m yet to receive my item this is very bad for business. I sent email after email for an update on my package no response to this day

February 4, 2023
Newstripe logo

Reply from Newstripe

Joviean,

Thank you for your review. As per our conversation, it does appear that the part was originally delivered and signed for a month ago. However, we overnighted the part again to you just in case you are unable to locate the original shipment. The replacement order was delivered this past Tuesday (2/7/2023).

We are not quite sure why your communications never come through, but hopefully you have everything you need to get up and running! Please do not hesitate to reach out if there is anything we can do to be of assistance or if you have any questions.

Best regards,

Newstripe Customer Service Team

Rated 3 out of 5 stars

Delivery was prompt

Delivery was prompt, product was almost as expected.
One of the back wheels fell off when I took the unit out of the box-I called and a couple new retaining washers were sent to me pretty quickly. All cut metal edges were very sharp and slightly ragged so I spent about 30 minutes of Dremel time deburring and smoothing so nobody would get cut using it. I thought that I bought the 50# model but the bin overfilled with the lid open still took only about 75% of the 50# bag. The bin door lever control plate made of plastic with zip ties is pretty janky-I did a temporary workaround with some heavy rubber bands on the day I striped the course but will come up with a more permanent fix later. I wanted to buy American but a little disappointed at the quality for the price I paid.

October 29, 2022

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