Spoke with a guy named Henry and Casey and they were both incredibly helpful. Very timely with replying to emails and actually gave me physical phone calls to talk me through my issue.
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See what reviewers are saying
The process of purchasing was fast, and easy. Customer service was top tier. We had some issues with the freight company, and NewStripe handled every issue that we faced. Their communication skills we... See more
Excellent Service Called Newstripe on a riding sprayer and talked with them about some troubleshooting and testing procedures. Very helpful and walked me though testing and explained the how and why... See more
Company replied
I purchased a 4250 and it has been a great machine for me. I had some issues with it and Henry has been absolutely amazing. Probably the best customer service I've ever had. He has walked me through... See more
Company details
Written by the company
Newstripe is a leading manufacturer of equipment for athletic field marking and maintenance, pavement and floor striping, and industrial waste recycling and compaction. Since 1981, our commitment to product innovation, quality, and service excellence keeps customers coming back to us year after year.
Contact info
1700 Jasper St., 80011, Aurora, United States
- 800-624-6706
- info@newstripe.com
- newstripe.com
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Hasn’t replied to negative reviews
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This part has been discontinued at…
This part has been discontinued at other outlets but was very fortunate to find it here at newstripe. Thank you.
Ease of use.
Re-ordering was quick and easy
Re-ordering was quick and easy. A quality product that cleans up easily.
Parts ordering made easy
The process to order repair parts through Newstripe is so easy. Just a couple clicks and you have what you need. I like that the kits give you the part number breakdown for each component so you can choose to order the full kit of just individual parts.
Rollmaster 5000.
I bought the Rollmaster 5000. Before using it I called customer service and spoke with Shawn. Shawn was great! Walked me through a simple question. Very patience man. I used the Roll Master 5000 and loved it! It was as simple as Shawn said it would be. Lines were crisp and tight.
Was easy to find what i needed and…
Was easy to find what i needed and although there where issues with the shipper, all parts ordered where packaged well and now our line painter is whole again!! Thanks Andy for your help in tracking this package down.
We needed new nails for a nail drag
We needed new nails for a nail drag. Talked to someone from Newstripe on the phone to make sure we were ordering the right nails. He was very helpful, the nails came quickly and are exactly what we needed.
Parts on hand.
Easy to find what I was looking for
Easy to find what I was looking for, easy to checkout.
You had a discontinued part that no one…
You had a discontinued part that no one else had. I needed it quick and got it next day just as promised.
Called and talked to Shawn
Called and talked to Shawn. Found my order, and expedited the process. Shawn was very helpful in all manners of customer service.
I placed a order with you and I’m yet…
I placed a order with you and I’m yet to receive my item this is very bad for business. I sent email after email for an update on my package no response to this day

Reply from Newstripe
Delivery was prompt
Delivery was prompt, product was almost as expected.
One of the back wheels fell off when I took the unit out of the box-I called and a couple new retaining washers were sent to me pretty quickly. All cut metal edges were very sharp and slightly ragged so I spent about 30 minutes of Dremel time deburring and smoothing so nobody would get cut using it. I thought that I bought the 50# model but the bin overfilled with the lid open still took only about 75% of the 50# bag. The bin door lever control plate made of plastic with zip ties is pretty janky-I did a temporary workaround with some heavy rubber bands on the day I striped the course but will come up with a more permanent fix later. I wanted to buy American but a little disappointed at the quality for the price I paid.
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