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i wasn't getting any response until Dishan tooknthebtime to replay to me, Even providing all the information and like i needed to access my account. WoW, Dishan deserves recognition from his employ... See more
Company replied
I opened an account less than a week ago. By the third transaction of depositing funds into a cold wallet they froze the account and they're holding my crypto random until I answer all 14 questions,... See more
Company replied
Quickly responded to my issue and gave very clear and specific expectations for when I would get a response and how the entire process would work. Helped me feel like I mattered to them and that they... See more
Company replied
Company details
Written by the company
Crypto trading for Canadians, at some of Canada's best prices 🇨🇦 BTC, ETH, ADA, DOGE, SOL, ALGO, HBAR, AVAX and more.
Contact info
Toronto, Canada
- support@newton.co
- newton.co
You should know
4.2
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thegreat support answers were fast and with respect…
The answers were fast and with respect 🙏 great experience and the support team fixed my problem so fast
February 10, 2026
Unprompted review
It is not a good platform
It is not a good platform, they blocked my account because Im traveling, already 3 days I can not use my money I can not do any tradings nothing.I already have lost 50% of my profi because of them. I did the verification several times all went good, but still they said you have to go back to canada to trade. My account is in Canada and my other platform the same, but they taken advantage of me. I requested to close my account and return me my funds 3days Im waiting for response. They start asking very personal questions which country will u travel?, how long you will be staying?? in each country??, well, i dont know its my personal live.!!!!!I will never use this platform and I do not recommend it to anybody. ull be in huge stress with them.
January 3, 2026
Unprompted review
Newton has excellent customer service…
Newton has excellent customer service and great communication. Also extremely prompt. Thank you very much Dishan!
January 29, 2026
Unprompted review
I really like this platform and its…
I really like this platform and its ease of use to fund, withdraw and make purchases.
I recently had a verification issue, and Dishan was a huge help in getting me sorted quickly. I really appreciate the clarity with which he was able to walk me through resolving my issue.
I fully recommend Newton for trading and staking.
January 29, 2026
Unprompted review
Operational Efficiency and Quick Turnaround Time
They were swift in their response to bringing the funds back to my account, after I had accidentally sent them to the wrong address. Their teams are very well connected with one another and are able to coordinate effectively and efficiently.
January 29, 2026
Unprompted review
I encountered so many issues about my…
I encountered so many issues about my Newton account. but Dishan help me out from the start to finish such a good person. I have a very good experience here in Newton and highly recommend two thumbs up.
January 25, 2026
Unprompted review
Randy was so swift and the BEST
Randy was so swift to investigate and reply to my ticket.
So valuable to me as the issue was resolved before my bus ticket's transfer time expires.
January 28, 2026
Unprompted review
Still learning about the WORLD of crypto
Hello I am still learning about the world of crypto. The customer service I received from the NEWTON team has been very helpful.
When I ask questions they reply with detailed answers and answers my inquiries. Hats off to the NEWTON team.
January 26, 2026
Unprompted review
Lacks newest crypto opportunities
The exchange works well enough... it just doesn't have enough of the new crypto coins available. Seems stagnant in an industry where money can be made by being agile and having access to the newest "coins" of the day.
January 20, 2026
Unprompted review
I dealt with a fella named Randy & he…
I dealt with a fella named Randy & he was helpful & professional
January 20, 2026
Unprompted review
Prompt responses.
January 15, 2026
Unprompted review
Reply from Newton
Hi Patrick, thank you so much for your 5-star review! If you ever have any feedback or suggestions, please email support@newton.co because we'd love to hear them. Thank you! :)
Reply from Newton
Hi jn, thank you for your kind review. We're so glad to hear about your experience with our support staff! We pride ourselves on our excellent support team, and we'll be sure to pass this feedback on to them. :)
Francis is amazing and has helped me a…
Francis is amazing and has helped me a lot with all my questions. Deserves a raise ❤️
January 10, 2026
Unprompted review
Reply from Newton
Hi Kassandra, thank you for your kind review. We're so glad to hear about your experience with our support staff! We pride ourselves on our excellent support team, and we'll be sure to pass this feedback on to them. :)
Very helpful
Very helpful. Contacted support and they replied to me the fastest i have ever seen. And solved my issues.
January 8, 2026
Unprompted review
Reply from Newton
Hi DK, thank you so much for your 5-star review! We're glad to have you on the platform. :)
Superb Customer Service!
Francis was remarkable in assisting me when I had trouble with resetting my 2FA.
I'm particularly impressed by timeliness and the detailed information that was given to get my situation resolved.
Keep this up and I'll forever be a client! Happy New Year :)
December 31, 2025
Unprompted review
Reply from Newton
Hi Tarun, thank you for taking the time to share this feedback. We’re pleased to hear that Francis was prompt, responsive, and professional in assisting you with your login issue. We’ll be sure to pass along your kind words to the team.
Newton.co are scammers!!!
Was trading crypto on Newtons platform. Then one morning at 3:30am all my coins where taken and put into a wallet that was not mine. All $3000.00 gone. They said I probably took it out and forgot. Then they accused me of being a fraudster so they locked my account w money still in it. Not one person has called me!! #Scammers
January 31, 2025
Unprompted review
Reply from Newton
Hi Deborah, thank you for your review. We are sorry to hear that you were not satisfied with your customer service experience. We have investigated further, and it appears that the team has reached out but received no response from you. Please email support@newton.co and keep an eye on your spam inbox in case the emails are being sent there. We appreciate your patience. If you wish to read more about our policies and how Newton operates, you can read our complete terms of use here: newton.co/terms-of-use.
Great service with quick response
Great service with quick response
December 24, 2025
Unprompted review
Reply from Newton
Hi Sam, Thank you for the 5-star review. We appreciate your support and are glad to hear you had a positive experience.
Saif
Saif, was very prompt, responsive and professional when helping me deal with my login issue. Thank you so much.
December 12, 2025
Unprompted review
Reply from Newton
Hi Mio, thank you for taking the time to share this feedback. We’re pleased to hear that Saif was prompt, responsive, and professional in assisting you with your login issue. We’ll be sure to pass along your kind words to the team.
The quick response and I was well given…
The quick response and I was well given instructions on how to solve my problem, and I applied it,it work perfectly.
December 18, 2025
Unprompted review
Reply from Newton
Hi Chibuzo, thank you for your kind review. We're so glad to hear about your experience with our support staff! We pride ourselves on our excellent support team, and we'll be sure to pass this feedback on to them. :)
Prompt response
December 17, 2025
Unprompted review
Reply from Newton
Hi Odufa, thank you so much for your 5-star review! We're glad to have you on the platform. :)
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