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i wasn't getting any response until Dishan tooknthebtime to replay to me, Even providing all the information and like i needed to access my account. WoW, Dishan deserves recognition from his employ... See more
Company replied
I opened an account less than a week ago. By the third transaction of depositing funds into a cold wallet they froze the account and they're holding my crypto random until I answer all 14 questions,... See more
Company replied
Quickly responded to my issue and gave very clear and specific expectations for when I would get a response and how the entire process would work. Helped me feel like I mattered to them and that they... See more
Company replied
Company details
Written by the company
Crypto trading for Canadians, at some of Canada's best prices 🇨🇦 BTC, ETH, ADA, DOGE, SOL, ALGO, HBAR, AVAX and more.
Contact info
Toronto, Canada
- support@newton.co
- newton.co
You should know
4.2
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
2FA problems and clarification on required procedures
My submitted request was responded to same day with helpful guidance on how to complete the 2FA process. The support desk rep - Dishan was very responsive, patient and helpful in resolving the problem.
December 15, 2025
Unprompted review
Reply from Newton
Hi Dean, thank you so much for your 5-star review. We're so glad to hear that Dishan was able to provide you with an excellent customer support experience, and we will be passing your kind words on to the team! :)
Platform Hacked by Mixpanel !!!
I had Newton as a crypto platform, customer service is CRAP (no phone call agent) after I left them & shut down my account they informed me they were hacked & all of my info Name,Address,Phone, & age was compromised by the Mix Pannel Security incident, their third-party verification company. Are you kidding me???!!! Run not walk away from Newton!!!
December 10, 2025
Unprompted review
Reply from Newton
Hi Johnny, We are truly sorry for the concern this incident has caused. While your Newton account was not affected, we understand that any security issue can be unsettling, and we take this very seriously. Please note Mixpanel is an analytics tool(not a verification company) that operates by receiving event data in a readable format so that app usage and product performance can be analyzed. The information involved was limited to basic profile and usage data and did not include government IDs, banking information, or other similar details. We deeply regret this situation and sincerely appreciate your continued trust in Newton. If you have any questions or need assistance, please don’t hesitate to contact us at support@newton.co.
leak personal data
Now they leak our personal data to hackers, blame it on another company and when I try to delete my personal data to prevent it from getting stolen again they say they can't. Avoid.
December 12, 2025
Unprompted review
Reply from Newton
Hi Jason, We are truly sorry for the concern this incident has caused. While your Newton account was not affected, we understand that any security issue can be unsettling, and we take this very seriously. Mixpanel was used by Newton to help us understand how clients use our app, like which features people use or where they may run into issues. This helps us improve the experience. Only limited usage information was involved, and sensitive data remains within Newton’s own systems. While your account will be closed and no longer accessible, some personal information cannot be fully deleted due to regulatory and legal requirements. This includes information that must be retained for identity verification, transaction history, and compliance with financial regulations. We deeply regret this situation. If you have any questions or need assistance, please don’t hesitate to contact us at support@newton.co.
Saif was very patient ,friendly ,help…
Saif was very patient ,friendly ,help fixed my problem from long time ago,thank you
December 9, 2025
Unprompted review
Reply from Newton
Hi Hai, thank you so much for your 5-star review! We're glad to hear that—we'll be sure to pass your kind review on to the team! :)
Exceptional Support and Clear Communication
Here is a clear and professional review you can use:
Dishan provided exceptional support on my recent issue. He maintained steady, clear communication throughout the interaction and ensured I always understood the next step. His patience stood out, especially as we worked through several troubleshooting attempts. He stayed focused, listened carefully, and adjusted his approach based on the information I shared. His professionalism and consistency made the resolution process easy to navigate and reduced the frustration that often comes with technical issues. His service reflects a strong commitment to the customer experience and should be recognized.
December 3, 2025
Unprompted review
Reply from Newton
Hi Lawrence, thank you so much for your 5-star review. We're so glad to hear that Dishan was able to provide you with an excellent customer support experience, and we will be passing your kind words on to the team! :)
Newton is the best platform
Newton is the best platform. Why?
Because they are REAL people that care for you and always want the best outcome no matter what.
I’m very grateful
December 1, 2025
Unprompted review
Reply from Newton
Hi Desmond, thank you so much for your 5-star review! If you ever have any feedback or suggestions, please email support@newton.co because we'd love to hear them. Thank you! :)
Amazing support from the Newton team
I had a great support experience with Newton Customer Support team after I made a mistake sending an unsupported asset to my Newton wallet. After some investigation, Newton were able to locate my lost funds and send them back to my wallet. I am so grateful for their support and expertise. Highly recommended!!!
November 27, 2025
Unprompted review
Reply from Newton
Hi Lak, thank you for your kind review. We're so glad to hear about your experience with our support staff! We pride ourselves on our excellent support team, and we'll be sure to pass this feedback on to them. :)
Quick and efficient
Jess was very efficient and solved my problem right away. Thanks again Jess
November 26, 2025
Unprompted review
Reply from Newton
Hi Claudette, thank you so much for your 5-star review! We're glad to hear that—we'll be sure to pass your kind review on to the team! :)
Account Verification service
Dishan has provided great customer service.
November 25, 2025
Unprompted review
Reply from Newton
Hi Ling, thank you for your kind review. We're so glad to hear about your experience with our support staff! We pride ourselves on our excellent support team, and we'll be sure to pass this feedback on to them. :)
Very helpful and respond right away…
Very helpful and respond right away with great customer service
November 22, 2025
Unprompted review
Reply from Newton
Hi Esco, thank you so much for your 5-star review! We're glad to have you on the platform. :)
Thanks Francis
Francis was prompt in addressing my issue and ensured that my login issue was resolved.
November 21, 2025
Unprompted review
Reply from Newton
Hi Rohan, thank you so much for your 5-star review. We're so glad to hear that Francis was able to provide you with an excellent customer support experience, and we will be passing your kind words on to the team! :)
Very prompt and useful reply
Very prompt and useful reply; can't asked for better.
November 20, 2025
Unprompted review
Reply from Newton
Hi there, thank you so much for your 5-star review! If you ever have any feedback or suggestions, please email support@newton.co because we'd love to hear them. Thank you! :)
Most trusted custodial wallet in Canada
Quickly responded to my issue and gave very clear and specific expectations for when I would get a response and how the entire process would work. Helped me feel like I mattered to them and that they actually listened to my problem in its entirety. Most trusted crypto onboarding platform I've used and believe me I've tried every one that is properly licensed in Canada.
New app is much more responsive and loads faster.
November 18, 2025
Unprompted review
Reply from Newton
Hi Ashana, thank you for your kind review. We're so glad to hear about your experience with our support staff! We pride ourselves on our excellent support team, and we'll be sure to pass this feedback on to them. :)
Exceptional customer service
Exceptional customer service. I had an issue with my 2fa and responses were very quick and effective.
The service itself is also fast and effective definitely trust Newton more than most services.
November 14, 2025
Unprompted review
Reply from Newton
Hi Garnet, thank you for your kind review. We're so glad to hear about your experience with our support staff! We pride ourselves on our excellent support team, and we'll be sure to pass this feedback on to them. :)
" review your information"…
Recently a "review your information" page has taken over my account. This page has frozen my Newton account and I cannot access my profile page or do anything. There is nothing I can do and Newton is literally holding my money and crypto hostage. None of my personal information has changed and I cannot access it anyway with this page freezing my screen. I am patiently waiting for someone to fix this.
November 14, 2025
Unprompted review
Reply from Newton
Hi there, we are sorry to hear you are experiencing an issue with the "review information" page in the app. Can you please email us at support@newton.co so that we can investigate this further?
Quick to advise and resolve
Saif was super responsive. Understood what the problem was and got it sorted for me in no time.
November 13, 2025
Unprompted review
Reply from Newton
Hi Zee, thank you so much for your 5-star review! We're glad to have you on the platform. :)
Unreliable service
Unreliable service! They locked my account without an explanation why. Good thing there are many online exchanges that are way better than newton.
November 13, 2025
Unprompted review
Reply from Newton
Hi Maria, We're sorry to hear your account was locked. Please reach out to support@newton.co for any further information regarding your account.
I called in with a problem and it was…
I called in with a problem and Randy took care of it. And it was solved asap.
Highly appreciated.
Thanks again.
November 11, 2025
Unprompted review
Reply from Newton
Hi Simon, thank you so much for your 5-star review! We're glad to have you on the platform. :)
Dishan was very professional and…
Dishan was very professional and thorough. I really appreciate the quick response, thanks kindly, Bernard
November 12, 2025
Unprompted review
Reply from Newton
Hi Bernard, thank you for your kind review. We're so glad to hear about your experience with our support staff! We pride ourselves on our excellent support team, and we'll be sure to pass this feedback on to them. :)
I received help right away
I received help right away, along with additional information which was also helpful
November 11, 2025
Unprompted review
Reply from Newton
Hi Tanya, thank you so much for your 5-star review! We're glad to hear that—we'll be sure to pass your kind review on to the team! :)
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