Newvaping Reviews 513

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Seems like I have the same issue as many… placed an order that hasn’t arrived, no tracking at all. I’ve emailed 3 times and been totally ignored. Looks like I’m going to have to initiate a chargeback... See more

Rated 1 out of 5 stars

Very disappointed where can I start. long story short got proof and evidence. Expired 2021& February 2023. sold me out of date products vaping disposable products. Totally unacceptable, took over two... See more

Rated 5 out of 5 stars

Great value, excellent service, fast delivery! Needed some coils as I was running low. Great price and put my order in on Monday lunchtime. Didn't expect the them to arrive on my doorstep the next mor... See more

Rated 3 out of 5 stars

Initially sent expired disposables. After using the ‘instant’ chat, they agreed to replace the disposables they sent. I was given a returns label for the first batch to be sent back to them. The new l... See more

Company details

  1. Electronic Cigarette Store

Written by the company

NewVaping is the best online vape store uk that offers an unparalleled selection of e-cigarettes, e-liquids, nicotine salts, vape juices, kits, mods, coils, pods, tanks and accessories at great price. NEWSLETTER - Get the latest news , releases and Updates Get all the exclusive updates in your inbox by signing up for our emails on Newvaping.com. Contact us If you need assistance, our customer service is open from Monday to Friday by info@newvapingcom.


Contact info

2.9

Average

TrustScore 3 out of 5

513 reviews

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Rated 5 out of 5 stars

A great company

A great company who offer great products at good prices. The customer service helpful and friendly. Had a problem with setting up an order for some reason and sorting it out with customer service was quick and sorted within the hour. Then unfortunately one of the items arrived leaking again not a problem and a replacement was sent ASAP. I’ve used this company before and will again and happy to recommend them

March 30, 2022
Rated 1 out of 5 stars

My daughter aged 14 managed to order…

My daughter aged 14 managed to order vapes from your website with out any ID these was posted through our letterbox, luckily i got to the parcels first and opened them to find 4 vapes. Absoultly discusted that this has happened and you need to make sure you request ID on delivery if not some how on your website

March 22, 2022
Unprompted review
Newvaping logo

Reply from Newvaping

Hello Marnie

This is Tracy comes from Newvaping Customer Service.
We are really so sorry for the mistake that we made. We are request the customer to provide the DOB when make a order and request the Royal Mail to check the ID when delivery.

At this moment, we are join in 1account Age Verify program, and we will try our best to protect children keep away from E-cigarette products.

Could you please kindly replied the email that us help you to solve the problem?

Sorry for the inconvenience
Tracy

Rated 4 out of 5 stars

I loved it all for except it died in…

I loved it all for except it died in two days, I hadn't smoked it that much but it stopped lighting up and didn't even blink like it usually should. Other then that it tasted great and was packaged pretty cool

March 17, 2022
Newvaping logo

Reply from Newvaping

Hello Karma

This is Tracy comes from Newvaping.

We are so sorry to hear about that, we will try our best to help you solve the problem.

Could you please kindly reply our email? Then we can help you to provide the replacement or refund step.

Sorry for the inconvenience
Tracy

Rated 1 out of 5 stars

Purchased Dovpo Clutch mec mod and the…

Purchased Dovpo Clutch mec mod and the 21700 batteries did not fit!!! Returned item. Have since purchased the mod from signature tips who make the mod and there's a big difference in the metal used, colour tone etc.

It looks as though I was sold a poor copy of the Dovpo Clutch!!! Its a bit concerning as this is a mechanical mod!

March 9, 2022
Newvaping logo

Reply from Newvaping

Hello Scott

This is Tracy comes from Newvaping to communicate with you to solve the Clutch problem for you.

We do not sell any fake or copy products. All products are from original factory. If you are worried, we can provide the verify code of the return Dovpo Clutch Mod that you sent.

If you have any questions for the mod or our products, we can provide the verify code to proof it.

Best regards
Tracy

Rated 1 out of 5 stars

Poor experience.

I have made two separate purchases from Newvaping; the first went well and was a good experience. However, the second purchase I made (a Sensis Pod Mod) was faulty and I found the company very difficult to deal with; They would not immediately exchange the mod, instead asking me to send photos and videos of the issue; I duly sent them photos, at first they said everything was ok with the mod and it wasn’t faulty; I contacted them again and explained the issue in detail again-then they said they need “larger photos” I sensed the company was just putting up hurdles to try and get out of replacing the mod; I gave up in the end, put it down to experience. I will stick to more reputable companies in the future with customer services who understand their products. I have been vaping for 10 years and never known such poor customer service, Conclusion’s; you’ll be fine if everything you buy works ok; god help you if you have an issue.

March 3, 2022
Unprompted review
Newvaping logo

Reply from Newvaping

Hello Terry

This is Tracy who connected with you before.
Firstly, I'm sorry about the inconvenience that we made.
Secondly, about your question about the Sensis pod mod kit, the supplier request us to provide more details (Images or video) to let them check, so that's why we are recommend you to provide another one again.
In our previous email, we recommend, if you think it is too inconvenience or unable to provide more information, we can help you to return the kit back and let us check it.
Will you mind reply the email that we sent? and let us help you to solve the problem soon?

Best regards
Tracy

Rated 1 out of 5 stars

Having spent hundreds of pounds in this…

Having spent hundreds of pounds in this store I have now been given cause to shop elsewhere over a trivial amount of money and purposeless customer care.

March 2, 2022
Newvaping logo

Reply from Newvaping

Hello Antoinio

Sorry for the inconvenience that we made.
Would you please kindly let us know what kind of problem that you met? will you please kindly reply our email then we can help you to solve the problem.

Best regards
Tracy

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