NewYorkCityServers Reviews 118

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its quality and professionalism, highlighting its reliability and excellent performance. Many people appreciate the fast setup process and the smooth user experience, often noting the quick response times and helpful support staff. The company's customer service is frequently described as exceptional, with several reviewers commending the staff for their patience and ability to resolve issues efficiently. However, some people mentioned experiencing issues with connection stability, laggy performance, and difficulty reaching customer support, with some waiting hours for assistance.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the superb and excellent service... See more

Staff

Customers had positive experiences with staff, highlighting quick and immediate responses to requests, even... See more

Quality

Reviewers mention positive feedback about quality, with many customers recommending the service provider for... See more

User experience

Reviewers highlight positive aspects of user experience, noting a pleasant and simple experience with great... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my first time using a VPS, and I subscribed to the Pro plan for one year. The service has been very professional overall. I had two issues previously, both of which were resolved within an... See more

Rated 5 out of 5 stars

Ordered a VPS with this company and got the login credentials instantly. Not only that but after logging in I saw that my brokers Metatrader software was already preinstalled after I selected it on th... See more

Rated 5 out of 5 stars

Do yourself a favor and invest a little extra money into a service from nyc. The extra money spent is worth it for the service quality they provide. On top of the big things they do right like good pe... See more

Rated 5 out of 5 stars

My first time using a VPS was less stressful than I thought it would be thanks to their support. After my order I remained on the live chat and a worker helped me get connected to my VPS and answered... See more


Company details

  1. Internet Provider
  2. Internet Service Provider

Information provided by various external sources

NewYorkCityServers provides dedicated servers, colocation, virtual private servers, & financial trading servers in Manhattan.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Super fast server

Super fast server. I had more than 150ms ping to my broker in the mt5 platform. After ordering their service I now have 1.24ms ping. Night and day difference

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

The easiest setup process among all…

The easiest setup process among all other trading vps providers. My vps came preinstalled with my brokers mt4. I logged into the nysclient area and uploaded my bot directly to the vps. The setup time was literally minutes.

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Setup of the VPS was instant after…

Setup of the VPS was instant after payment. Logged into the VPS and was pleasantly surprised to see that my VPS has the latest gen AMD Ryzen CPU. So far the performance is amazing.

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

I had a terrible experience with NewYorkCityServers. The VPS connection is extremely unstable with constant dropouts, and the server shuts down randomly for no reason. The performance is far below expectations — on the “VBasic” plan, I can only run one EA without issues, whereas other providers’ basic plans easily handle three.

The latency is also horrible — even basic navigation on the VPS feels laggy and frustrating. Overall, the service quality and reliability are very poor, and I would not recommend NewYorkCityServers to anyone looking for a dependable VPS solution.

November 7, 2025
Unprompted review
NewYorkCityServers logo

Reply from NewYorkCityServers

Hi Harry,

We’re very sorry to hear that you didn’t have the experience you expected, and we appreciate you taking the time to share your feedback.

After reviewing your case in detail, we’d like to clarify that the issues you encountered were not caused by instability in our VPS infrastructure. Our Basic plan includes 2GB of dedicated RAM, which is intended for lightweight use. In this instance, your trading setup exceeded the available system resources. When memory is fully consumed, Windows can slow down or disconnect — which is what occurred here.

As noted in our support exchange, our team responded immediately and provided real-time resource monitoring along with two solutions to resolve the problem permanently. We did not receive a reply regarding the recommended solutions.

NYCServers has been serving traders since 2012, and we fully understand how important a reliable trading VPS is — as well as how frustrating it can be when something doesn’t perform as expected. In this case, the root cause was that the Basic VPS plan ordered didn’t have sufficient resources for the trading setup running on it, which led to the performance issues you experienced.

We remain fully committed to ensuring every client enjoys stable, high-performance service, and our team is always available to promptly investigate and resolve any concerns.

Rated 5 out of 5 stars

Nice service

It was my first time using a VPS, and I subscribed to the Pro plan for one year. The service has been very professional overall. I had two issues previously, both of which were resolved within an hour — excellent support.

However, today I’ve been unable to connect to my VPS for about an hour and am still waiting for assistance. It seems the support team might be busy, so I’m waiting patiently.

Overall, I still recommend this VPS provider for their quality and professionalism.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

These guys are ruthless and will charge…

These guys are ruthless and will charge your credit card on autopay even though the account had been cancelled before the rebill date by two weeks. Support, don't want to know you, which all up is very poor considering I was with them for 3 years.
I was charged for a year with no refund on offer very poor avoid at all costs

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

Not great at all

Not great at all! They were quick to take charge me but it's been over 6 hours and there is no response, no VPS, still pending!
The website claims "Your VPS will be setup instantly after you pay for your service order" but this is a lie, chat says ONLINE but no one responds, also submited a ticket 3h ago, and so far no response either!

November 17, 2024
Unprompted review
NewYorkCityServers logo

Reply from NewYorkCityServers

Hello Leonardo - I am sorry to hear about the delay in setup you experienced. It was caused due to a temporary issue on our side which has since been resolved. Reviewing your account I see that your service details were provided to you over 2 hours ago. If you have any remaining concerns please contact us.

Rated 4 out of 5 stars

Taking Longer than It supposes to be and No customer Service

I have ordered my VPS more than 2 hours now. The billing payment is confirmed by email but suddenly I was log out of my client area and i tried to log back, but it fails saying that my login details are incorrect. I tried to reset my password, however no resetting mail comes from NYC. Up till now I have not even received my VPS details. Chat with the customer service is not working
====
I got my VPS and the resetting of the password of my client area. It is unfortunate. When a company trusted by its clients is facing a challenge, there might be a need to communicate. Nobody throws money on air. We are paying for a service, and we deserve that service

October 25, 2024
Unprompted review
NewYorkCityServers logo

Reply from NewYorkCityServers

Hello Aime - I'm sorry to hear that you had problems reaching us. I have reviewed your account and see that your support ticket was answered in approximately one hour and we provided you with your VPS details via email - as well as the support ticket. We understand how important it is to have clear and efficient communication, which is why we strive to answer all support tickets within one hour or less. If you have any further questions please feel free to contact us.

Rated 1 out of 5 stars

Disappointing

besides the subscriptions are quite expensive. on the popular subscription, only 1 meta terminal works, it works very hard. for about 12 hours vps is no longer accessible, the support has no answer or solution. no one answers. I can't access vps. to stop EA. some sleepy ones. stay away from them. there are many more efficient companies. I did not expect this from them. sin.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

NYC servers have the best VPS its that simple.

NYC servers have the best VPS its very fast and reliable and able to deliver the professional standard required when my money is on the line.
I've tried some others and I don't trust them to be reliable and fast enough to do the job required.
A top quality VPS will pay for itself in the results gained. A very helpful and prompt customer service ensures a seamless positive experience

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Services | Best VPS

I've been using NYC Servers for more than 4 years now and I highly recommend it to anyone who is looking for a VPS.
It has multiple offers from various markets which can grant you a free subscription.
Personally I can honestly say that they have the best customer support I ever encountered, Nick Esposito is doing a tremendous job, offers very goods advices around the Forex VPS expertise and does everything in a fast pace.
Great job !

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Really good Price/Performance ratio for…

Really good Price/Performance ratio for a dedicated, hoster Server in NY4.
Ideal for trading, only miliseconds away from most brokers.
Support is fabulous, even on Sundays I was never waiting long and got support.
I can highly recommend Nick Esposito and NewYorkCity Servers!

April 14, 2024
Unprompted review

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