The New York Pass Reviews 

27,178
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the digital application, noting that browsing and booking attractions, planning detailed daily itineraries, and organizing personal visits is exceptionally straightforward. Consumers also value the seamless entry process at various popular venues, noting the huge financial savings and the incredible flexibility to change schedules whenever plans shift unexpectedly. However, some people mentioned difficulties regarding rather strict booking windows and mandatory advance reservations for certain popular attractions. Some reviewers were not entirely happy with extra limitations, noting occasional issues with tour synchronization or language availability for foreign international visitors.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting how simple and practical the digital app is... See more

Value for money

Reviewers highlight positive aspects of value for money, noting that the options are absolutely worth the... See more

Price

Customers had positive experiences with price, reporting great deals and huge savings on attraction entry... See more

Booking process

Consumers find booking process to be positive and straightforward, noting that the app works perfectly for... See more

Product

People report positive experiences with product, highlighting a huge selection of major landmarks and a wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd give 6 out of 5 stars - why? - savings are huge (compared to the prices of single tickets) - flexibility on the one side & easy access on the other sid 'fast lanes' - (almost) all hot-spots &... See more

Company replied

Rated 5 out of 5 stars

Aug 2026. Amazing value. We did 3-4 things a day with the all inclusive 5 day pass. The App is easy to use, great map feature. Just pay attention to certain attractions may need reservation before ar... See more

Company replied

Rated 5 out of 5 stars

An excellent pass if you know in advance what to visit and when. We took a pass for 5 attractions and thus saved 80 dollars per person, which I call a good deal. The application is very simple and ea... See more

Company replied

Rated 5 out of 5 stars

Easy to book , even The Edge and TOTR just a few minutes before we visited . Great tours included , did Walking tour of Greenwich Village , Sunday Tour in Harlem and 5 Boroughs . Also visited MOMA and... See more

Company replied


Company details

  1. Travel Aggregator

Information provided by various external sources

Discover more & spend less with The New York Pass! Visit over 100 attractions with the only all-inclusive sightseeing pass that features the Empire State Building, an app and fast-track privileges. Over 3+ million customers trust us. Discover what makes The New York Pass so special.! Learn more on newyorkpass.com

Learn more about The New York Pass

Written by the company

Save Money!
Free entry to your choice of over 100 top New York attractions
Save Time!
Skip the lines at a number of selected attractions saving you time during busy periods
Save Stress!
The New York Pass has everything you need for the perfect day out helping you make the most of your time in the city

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

27K reviews

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4.7

All reviews

(27,178)

250 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was great

Everything was great - highly recommend the pass

September 23, 2025
The New York Pass logo

Reply from The New York Pass

Hi Lynn,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

I really loved this pass

I really loved this pass. You can be busy everyday, there are so much things to do that you will get maximum out of your stay. What i loved is that you will do things or go to tours you would normaly not even consider to do and in the end those things where in the top 3. And if you calculate you will save up so much money

September 23, 2025
The New York Pass logo

Reply from The New York Pass

Hi Rogier,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

It’s Easy to use it

It’s Easy to use it

September 23, 2025
The New York Pass logo

Reply from The New York Pass

Hi Niko,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 4 out of 5 stars

Easy to use and comprehensive of all…

Easy to use and comprehensive of all the most iconic experiences

September 16, 2025
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Reply from The New York Pass

Hi Stefania,

We really appreciate your feedback, and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

The pass made sight seeing easy

The pass made sight seeing easy, it told us what we needed to pre book for, which we did before leaving the UK. Once there, a couple of times we wanted to go somewhere earlier and it was easy to change. The timing of our visit meant everything was quieter, so we got to see more than planned, the pass made that no problem.

September 23, 2025
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Reply from The New York Pass

Hi Kathryn,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 5 out of 5 stars

Very good organized

Very good organized. Helpful informations.

September 23, 2025
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Reply from The New York Pass

Hi Johanna,

We are beyond thankful for your review and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars
The New York Pass logo

Reply from The New York Pass

Hi Andrew,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 5 out of 5 stars

Amazing experience

The new york pass is really great if you want to do a lot of sightseeing.
He is really useful and easy especially with the App!

September 16, 2025
The New York Pass logo

Reply from The New York Pass

Hi Sari,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 5 out of 5 stars

enjoy the city with energy

The reservation is truly reliable and flexible, we can easily skip the long waiting line and enjoy the city!

September 16, 2025
The New York Pass logo

Reply from The New York Pass

Hi Chao yu,

We are beyond thankful for your review, and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Fantastic value for money

Fantastic value for money just make sure where you go is on the pass as we went to the MET museum and it was no longer on the city pass so we had to pay to get in. We used one phone which had 5 people's passes onsecond time in using these and will use again must of saved over $1000 on entry fees

September 16, 2025
The New York Pass logo

Reply from The New York Pass

Hi Karen,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

The best way to explore NYC if you are…

The best way to explore NYC if you are travelling for the first time.

September 16, 2025
The New York Pass logo

Reply from The New York Pass

HI Oscar,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Excellent pass for visiting NY

Excellent pass for visiting NY, thanks a lot

September 16, 2025
The New York Pass logo

Reply from The New York Pass

Hi Thomas,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Great options!

Great options!

September 16, 2025
The New York Pass logo

Reply from The New York Pass

Hi Bets,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Go-City-Pass

With the New York Pass „Go-City-Pass“ you can really save money. Everythink went smoothly, from booking to entering the individual attractions. Of course, a prerequisite is to create a plan in advance of what you want to see in order to book the time slots (required for some attractions) accordingly.

Mit dem New York Pass „Go-City-Pass“ kann man wirklich Geld sparen. Es lief alles problemlos, von der Buchung des Passes bis zum Eintritt in die einzelnen Attraktionen. Voraussetzung ist natürlich, dass man sich vorab einen Plan erstellt, was man alles sehen möchte, um entsprechend die Zeitfenster (bei einigen Attraktionen erforderlich) vorab zu buchen.

September 16, 2025
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Reply from The New York Pass

Hello,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Worth your money

We saved up to 700 euros.

September 16, 2025
The New York Pass logo

Reply from The New York Pass

Hi Flor,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Save and enjoy NY

Good savings, easy to use, great activities included.

September 1, 2025
The New York Pass logo

Reply from The New York Pass

Hi Christian,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Great way to save money and time

Honestly, the whole idea of the new york pass is great. A very simply and good way of having on the same app a QR for loads of activities across the city. We even bought the passes on a day that was active a great discount so at the end was a very good choice.

September 16, 2025
The New York Pass logo

Reply from The New York Pass

Hello,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Saved a lot of money buying the passes

Saved a lot of money buying the passes. Easy to then use even for attractions you could not pre book. Would highly recommend.

September 19, 2025
The New York Pass logo

Reply from The New York Pass

Hello K Deakin,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 5 out of 5 stars

100% Recommendable

Lots of different experiences, for any kind of travelers. Difficult to pick wich one. Of course, there can be more but it's more than enough. All the experiences we get were excellent.
Sometimes you have to register in other websites, but it's quite easy. You can keep some tickets in your google wallet or use the NY Pass directly with the app. That make most of the admissions procedures a lot faster.
You can save a lot of money if you get a couple of experiences a day.
The app should improve. I couldn't manage the daily experiences through the app, too difficult.

September 2, 2025
The New York Pass logo

Reply from The New York Pass

Hi Jordi,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 5 out of 5 stars

Anyone travelling to NYC this pass is…

Anyone travelling to NYC this pass is an absolute must .. it's definitely a saver , makes the whole easy and hyper focuses you on visiting these attractions
Next time we visit NYC we'll defo get a pass

September 19, 2025
The New York Pass logo

Reply from The New York Pass

Hello,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

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