The New York Times Reviews 81

I am now receiving three to five spam emails, all with "NYTDIRECT" in the sender's address. This has to stop. I canceled my subscription and it continues.

I did not select for them to sell my name to anyone and they do it unlawfully every single day.

Subscribe only if you want to receive SPAM every day.

Can I give 0 stars? This is the worst customer service I have ever experienced. Had a subscription, wanted to add a Sunday paper. It has been a week now of back and forth talking to about 10 different people, none of whom seem to understand anything about how to do anything. They have now completely screwed up my account and removed access to things I had access to before. Truly the worst experience and biggest time waster ever!!! It's really appalling and I hope NYTimes reads these and understands that they need to fix this if they actually want to keep subscribers.

So many fakes news, I hope they resolve this thing before it get worst.

As others have said, the customer service really is appalling. You’d think a traditional media institution like the New York Times would put some effort into retaining customers but they couldn’t care less.

So first things first: tried to cancel my subscription to their crossword puzzle access about a year ago via the ‘my account’ page on their site. Turns out it never went through and they continued to charge me. Tried again recently. Guess what? Website STILL glitching and attempting to cancel via the ‘cancel my subscription’ button still doesn’t work (which seems mighty suspicious to me - you’re telling me it’s a year and probably several thousand complaints later and you still haven’t fixed this fairly basic self-service function?).

When I then contacted them via customer service about cancelling and renumeration for all the extra charges due to their faulty cancellation system, they did the ol’ “are you suuuure you want to cancel?” and every time I said yes it was another “but are you REALLY sure?”. It was like a sick game of tug of war - a real time waster.

Finally got it cancelled with zero renumeration. Website is still faulty. Have cancelled all my subscriptions with them now because this kind of behaviour is super suspicious, and I’m just not willing to support it.

The customer service is TERRIBLE! I’ve been deigned access since late May. It allows me to log in but no access. Multiple emails and phone calls have gotten me NOWHERE. Very frustrating. Love the paper but customer service sucks!!!!

How low will you people go to bash a sitting President for your own profit. No longer worth the read.

I’m desperately trying to cancel my subscription but no chance.
The chat is non responsive.
The hotline is non responsive. I was trying to call with 3 different phones simultaneously. All of them were apparently 7th in line. How is this possible?
It feels like scam. I’m furious and will ask Amex to book my money back and deal with them. Why do they ruin their reputation with such poor behavior? Sad.

Horrible customer service to cancel a subscription, you can't cancel on your own without having to speak with a representative. I never would have subscribed in the first place. Horrible.

Horrible, terrible, bunch of lies!!! Unbelievable what craziness these people are. They only want bad for America...

Always fresh news and narratives of high quality. They remain on top by sharing highly newsworthy content. However, they should take some action and improve the subscription's cancellation process.

The epitome of fake news due to it's unabaited political bias.

They are used to create the narrative, not report what it is happening. Now, it is unraveling. Completely fake news. Sad.

You can't cancel a subscription on your own.

You have to text, use chat, or phone call. There is no reason to do this except to badger customers into staying with a subscription they no longer want.

Their customer support is not 24/7, so in addition to having to deal with a salesperson trying to strongarm you - you may have to wait several days before you can even get that person to cancel your subscription for you. If your billing date is near, they can charge you again while you try to jump through all these hoops.

This is a horrible way to run a business. I'm currently trying to get a refund without much luck. I think people would be more likely to pay the NYT if they had better customer service and you knew they'd take care of you instead of trying to take advantage of you.

Learn from my experience. My NYT of $4 per month promo rolled into a $15 per month for another 3 months before I noticed the auto charges in my credit card. I ended up paying $93 for one year of digital subscription. Customer Service does not warn you that the promo has ended or was ending - a courtesy note from less greedy newspapers/magazines such as The Washington Post.
I agree with the reviewer that it does take a long time to cancel the subscription as I did. They let you hang on hoping you will reconsider cancelling and no refunds are ever granted.
I like the NYT but dislike their customer non-service!

First, I never received my digital subscription, yet my credit card was always being charged.

More importantly, it is very difficult to cancel unless you want to sit on your phone for long periods. I called multiple times, only to give up when wait times were absurd.

Always fresh news and always on top but sometimes not respectful to others and hate speech.

They want to be the news instead of reporting the news. They need to go back to reporting and journalism.

Journalists are required, with the mandate to present all sides of a news item. The newspaper has become a complete propaganda sheet for the owner.

This is the most dishonest rag I have ever seen. Close the doors or move to Venezuela. Maybe they will believe the BS you print.