I had Nextbase dashcam which had been installed by Halfords, it attached to the front windscreen with a suction cup. My car faces west, and in the summer I would frequently find the dashcam on t... See more
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Required new part to allow the dash camera to stick on the windscreen. Very easy to contact Nextbase and order replacement part via the web. Fairly priced for replacement part and order placed and co... See more
Company replied
Your service time wise was excellent, delivered within 4 days. I went to 3 “Halford” shops who sell next base products, on each occasion I was told they were out of stock, two of the outlets said the... See more
Company replied
Decided to buy battery (£10) and fit myself instead of sending camera away (£30) to be done. Okay to diy providing you have the necessary tools, a very steady hand and knowledge of soldering onto c... See more
Company replied
Company details
Written by the company
We specialise in supplying replacement parts for Nextbase Dash Cams, DVD Players and DAB Radios. We are an official retailer of all Nextbase parts and accessories, based in the UK and we ship worldwide.
Contact info
Unit 2 Caerphilly Business Park , CF83 3ED, Caerphilly , United Kingdom
- 02920866429
- reviews@nextbase.com
- nextbaseparts.co.uk
Fast delivery
January 31, 2023
Very poor quality sticky pads
Having to buy new sticky pads after the dash cam had only been on the screen for just over 6 months and had already started falling off is I think very very poor
January 30, 2023
Reply from nextbaseparts.co.uk
Hello Phillip
Thank you for taking the time to write your review, I am very sorry to hear that you've had an issue with your adhesive pad.
We expect the adhesive pads to stay adhered for a prolonged length of time, which could suggest that the failure was due to the windscreen having some small debris on it at the time of fitting.
As a goodwill gesture, I have arranged a refund for your order.
Feel free to contact me if there is anything else I can help with.
Kind Regards,
Eloise
Garbage website and place
Garbage website and place. My item is still in transit. Dude it been a month. Why wouldn't u say u r sending it from uk. Garbage comoanu with garbage policy.
January 30, 2023
Reply from nextbaseparts.co.uk
Hello
Thank you for taking the time to leave your review. We really appreciate your feedback.
I can confirm that your order has been processed and despatched successfully. Orders being shipped to the USA can take up to 20 working days for delivery as per our Shipping Policy:
https://nextbaseparts.co.uk/pages/shipping-returns
We are aware of some delays following the Royal Mail cyber attack. However, your order is still on course for delivery.
Feel free to contact me if there is anything else I can help with.
Kind Regards,
Eloise
Great service from nextbase
It was easy to order online and the items arrived promptly without any delays.
January 30, 2023
Reply from nextbaseparts.co.uk
Thank you for taking the time to leave feedback. We really appreciate it!
If there is anything further we can do to help, please do not hesitate to contact us via the below link:
https://nextbaseparts.com/pages/contact-us
All the very best,
Eloise
got the advice i was looking for re
got the advice i was looking for re. the part i needed, ordered it and it was quickly dispatched and delivered
thank you Next Base for excellent service!
January 30, 2023
Reply from nextbaseparts.co.uk
Thank you for taking the time to leave feedback. We really appreciate it!
If there is anything further we can do to help, please do not hesitate to contact us via the below link:
https://nextbaseparts.com/pages/contact-us
All the very best,
Eloise
Still waiting for delivery!!!
January 30, 2023
Reply from nextbaseparts.co.uk
Hello Peter,
Thank you for taking the time to leave your review.
Our sincerest apologies that your parcel has been delayed with Royal Mail. They've been experiencing quite a few issues since their Cyber Attack.
As promised, we will resend your order as the estimated delivery date has now passed (also taking the delay in to consideration).
Feel free to contact us if there is anything else we can help with.
Kind regards,
Eloise
Never bothered to get back to me so…
Never bothered to get back to me so thanks nextbase very professional NOT
January 30, 2023
Reply from nextbaseparts.co.uk
Hello Allen
Thank you for taking the time to leave your review. We really appreciate your feedback.
I'm unable to find an email regarding a Nextbase Parts order. Was the query regarding a technical issue? If so, I'll ask our Technical Team to get in touch.
Kind Regards,
Eloise
Above and beyond customer service from…
Above and beyond customer service from Eloise. I made an ordering mistake, nextbase demonstrated generosity and efficiency.
Regarding the camera, I've had the car 2 months and someone drove into me then fled. The quality of the 320 was good enough in rain and dark to read the registration, but I wish I'd paid a little more for the better model.
February 3, 2023
Unprompted review
Reply from nextbaseparts.co.uk
Thank you for taking the time to leave feedback. We really appreciate it!
If there is anything further we can do to help, please do not hesitate to contact us via the below link:
https://nextbaseparts.com/pages/contact-us
All the very best,
Eloise
Absolutely 1st class service from…
Absolutely 1st class service from nextbaseparts. From ordering the replacement battery, to dispatch, delivery and me swapping out the battery in less than 24 hours.
Customer service at its best.
February 3, 2023
Unprompted review
Reply from nextbaseparts.co.uk
Thank you for taking the time to leave feedback. We really appreciate it!
If there is anything further we can do to help, please do not hesitate to contact us via the below link:
https://nextbaseparts.com/pages/contact-us
All the very best,
Eloise
Spare parts excellent service
Excellent service and prompt delivery from Nextbase, ordered new double sided adhesive pads arrived in 2 days with free delivery.
January 31, 2023
Reply from nextbaseparts.co.uk
Thank you for taking the time to leave feedback. We really appreciate it!
If there is anything further we can do to help, please do not hesitate to contact us via the below link:
https://nextbaseparts.com/pages/contact-us
All the very best,
Eloise
Nextbase Parts
Linked easily from the main Nextbase website. It was so easy to find the parts I wanted and delivery was quick and efficient.
February 2, 2023
Reply from nextbaseparts.co.uk
Thank you for taking the time to leave feedback. We really appreciate it!
If there is anything further we can do to help, please do not hesitate to contact us via the below link:
https://nextbaseparts.com/pages/contact-us
All the very best,
Eloise
Reply from nextbaseparts.co.uk
Thank you for taking the time to leave feedback. We really appreciate it!
If there is anything further we can do to help, please do not hesitate to contact us via the below link:
https://nextbaseparts.com/pages/contact-us
All the very best,
Eloise
Reply from nextbaseparts.co.uk
Thank you for taking the time to leave feedback. We really appreciate it!
If there is anything further we can do to help, please do not hesitate to contact us via the below link:
https://nextbaseparts.com/pages/contact-us
All the very best,
Eloise
Fast Delivery
January 30, 2023
Reply from nextbaseparts.co.uk
Thank you for taking the time to leave feedback. We really appreciate it!
If there is anything further we can do to help, please do not hesitate to contact us via the below link:
https://nextbaseparts.com/pages/contact-us
All the very best,
Eloise
Quick delivery it was so easy to order…
Quick delivery it was so easy to order brilliant 100%.
January 31, 2023
Reply from nextbaseparts.co.uk
Thank you for taking the time to leave feedback. We really appreciate it!
If there is anything further we can do to help, please do not hesitate to contact us via the below link:
https://nextbaseparts.com/pages/contact-us
All the very best,
Eloise
I had a bit of an argument with…
I had a bit of an argument with Nextbase. I used one of their vouchers for a discount which during Christmas was not honoured and this miffed me. After a few e-,mails back and forth they have provided the discount.
Well Done Guys !
December 26, 2022
Reply from nextbaseparts.co.uk
Hello Nigel
Thank you for taking the time to leave your review. We really appreciate feedback.
I'm sorry to hear that you were unable to use your discount but happy to hear that our Support team resolved the issue.
Feel free to contact us if there is anything else we can help with.
Kind Regards,
Eloise
Ordered adhesive for front and rear…
Ordered adhesive for front and rear windows for nextbase 522gw also silver cover for the camera . Got a reply the same day that my order is getting ready to be shipped . This was on the 16th of January it said I would be notified when my order is shipped . It’s now the 24th of January still no notification of shipping . Joe in Ireland.
January 16, 2023
Unprompted review
Reply from nextbaseparts.co.uk
Hello
Thank you for taking the time to leave your review. We really appreciate your feedback.
I am sorry that your order was delayed. As per our emails, Royal Mail experienced severe disruption to international services following a cyber incident. We were unable to provide a definitive dispatch date so we asked whether you would like to wait until the export services resumed or receive a full refund.
From our email trail, I can see that we dispatched the order and also processed a full refund as a way of apology.
Please feel free to contact us via the below link if there is anything else we can help with.
https://nextbaseparts.com/pages/contact-us
Kind Regards,
Eloise
Given I ordered over the Chain period I…
Given I ordered over the Chain period I received the parts extremely quickly
January 4, 2023
Reply from nextbaseparts.co.uk
Thank you for taking the time to leave feedback. We really appreciate it!
If there is anything further we can do to help, please do not hesitate to contact us via the below link:
https://nextbaseparts.com/pages/contact-us
All the very best,
Eloise
Suction cap for nextbase dash camera
Nextbase despatched the part a suction cap as detailed and it arrived the next day. It fits perfectly to the nextbase camera and can be easily transferred between vehicles.
January 3, 2023
Reply from nextbaseparts.co.uk
Thank you for your kind comments. We're happy we could help.
Feel free to contact us via the below link if there is anything else we can assist with:
https://nextbaseparts.com/pages/contact-us
All the best,
Eloise
Purchased on 29/12/22I still haven’t…
Purchased on 29/12/22I still haven’t received the item
January 12, 2023
Reply from nextbaseparts.co.uk
Hello
Thank you for taking the time to leave your review. We appreciate your feedback.
I'm sorry to hear this. I'm unable to find any email correspondence regarding your order. Please contact me via the following link if your your order still hasn't been delivered:
https://nextbaseparts.co.uk/pages/contact-us
Kind Regards
Eloise
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