nextbike Reviews 651

Couldn't even make an account!

Very crap. I tried 3 UK numbers and 1 Bulgarian number. I got 2 texts to my phone 1 day after and I had already started leaving Croatia. Ruined my extra activity I had planned.

We got a tourist office to call and the advisor on the phone didn't know how to fix or give a workaround.

Said we had to put card details first.. Where! I need an account to add card details.

Crap.

My girlfriend and I rented bikes and Rode about 15 minutes to a docking place. Put our bikes as we always do and locked them on the Dock. About half an hour later both got messages saying we were being charged as bikes not returned. Absolute scam. Utter rubbish. I followed all T&Cs but you just want to debit my account. If your app/stations don't work, that's your fault and not mine. Don't charge me for it. I rang them but the customer service not interested and hung up. Should be shut down.

Used this service in Luzern. Although we were a bit reluctant because of all the bad reviews. But it worked very well! There were many bikes available. Bikes worked well. Reasonable prices.
Only point of attention: when you return the bike in the app before you have locked the bike, the code of the lock is immediately deleted. If you don’t remember the code, you have to activate the bike again to get the code again. This costs (little) money without usage of the bike.
But for the rest: perfect experience.

Tried to pay to use a bike, they took my money but didn't give me the bike. I really needed the bike so I tried three times and the same thing happened.

Would recommend avoiding, you'll probably just give them money for nothing.

*Update - they returned the money and so I've amended to 2 stars

Great idea unfortunately plagued with issues. App information on bike numbers is not up to date, so you can’t rely on being able to pick up a bike. Half the bikes are broken in some way, and you won’t know which ones until you’re riding them. Even the good ones make riding hard work ( very heavy and no suspension ). Be aware random journeys may be added to your account. I got a refund but I have to say the call centre service is abysmal. It’s a shame because if this were well run it would be a great alternative to buses and trains in the flatter cities like Cardiff. It is cheap though so maybe that explains the lack of maintenance and service.

Flexibility comes at a serious price.

The nextbike concept is great, and honestly, their service works, if you very watch out what you are doing. After using it for a couple of times, instead of enjoying all that flexibility, I found myself in contact with the customer service more times than I had ever expected.

GPS trackers in their bikes malfunctioning and causing me to have to pay an extra fee, even though I had left the bike in a station. Them not finding back a bike you had rented before, because of the same aforementioned reasons.
There was another time that I was in a hurry and reserved a bike that was pinpointed on the map. The bike turned out not to be there, causing me to rent a second bike, and no clear way in their app to cancel the first bike. Having then had rented and payed for 2 bikes, I had to contact customer service again.. it's a mess. This particular case is a very clear design decision in their app that could very easily be addressed, but it is not.

Which just makes you feel that nextbike is doing everything in their power to beat every last penny out of their customers. And they are. If you do not have the time and energy to send emails back and forth trying to defend yourself against their flawed system, you're going to get in trouble, and they will do their best to charge as much as possible, straight from your wallet. A strategy to hold onto as much money as possible? Even if it is only for a short while? Probably.

Their terms and conditions are littered with statements that are unclear and ambiguous at best. The general interaction with customer service is also not great.

Their website is not fully functional, the logon feature seems to only work 50% of the times. I can keep writing about this.

The thing that drove me to end using the nextbike service when they charged me a 20 euro fee, two times, as I was on a bike trip with a friend, for leaving the bikes on private property. Even though clearly left bikes on public grounds, next to sidewalks. When asking for further clarification you receive a condescending reply by their lacklustre customer service. No explanation, no proof, no reference to either articles in the law and/or their T&C's.

General advise is to steer away from the nextbike service as they prey on the unknowing customer, and count on the fact that the everyday person does not want to keep emailing back and forth for being charged uncalled fees. Their app and website are purposefully designed to have you make mistakes, run around in circles and rack up fees that are not theirs to charge you. Terrible.

REMOVE MY ACCOUNT U ARE STEALING MY MONEY!

DO NOT USE THEM. I have been trying to reach them this ENTIRE week because the Forgot PIN option is not sending me a message so I can access my account, yet when try to create a new account there is already one with my number associated so it won't let me.

I have been calling over and over. NOW last night after waiting on hold for hours over multiple days INCLUDING NOW I start receiving messages that I've been renting a bike. I keep receiving these messages as if I have been renting a bike for hours. I cannot "return" the bike over the phone with the automated system or through my account which I cannot access.

How are they going to rent a bike with my BANKING INFORMATION, CLAIM to be 24 HOUR SUPPORT, not answer my calls/emails/messages through the website, BUT CONTINUE TO TEXT ME THAT I HAVE A BIKE OUT? I CANT EVEN ACCESS MY ACCOUNT????

I have tried to contact them through LinkedIn as well. This is insane and the worst service I've ever experienced and this is coming from someone whose job it is to work on tickets to assist customers......

SOMEONE GET BACK TO ME!!!!!!!!!! How are you texting me that I'm using your bike when I'm not, but can't text me my PIN???????

Now I've been on hold so long that it just hung up - this is days now of trying to contact you and it's become more of an issue that I cannot remove my personal information from your SCAM OF A SYSTEM!!!!!

After posting my negative experience with Nextbike below I have still not been contacted, been given a 105 euro refund instead of the owed 150 euro refund, and Nextbike have lodged to have my review removed from Trustpilot.

Will repeat as below - totally dodgy and don’t trust them at all.I just want a full refund for their faulty bike which I never used so I can delete the app and never use them again.

This is the worst rental bike ever!
I was driving bike with my friends, we all did the same, drove, parked bike and at the end of the day returned it back to the official station. Day after, they just take 20euros from my bank account saying that I didn't returned bike to the official station. which is not true, especially because my 5 friends did the same think as me. We took bike at the same place, drove the same route and returned bike at the same station. They didn’t took money from them. So obviously its the problem with bike.
They didn’t want to give money back. So pay attention. So unfair and double-dealing...

In Cardiff the service is extremely poor. Most bikes at stations cannot be used and you end up having to call help line to release one and by the time you get through you could have walked home. Also trying to get support response is virtually nil and trying to cancel is harder.

Worse (or maybe non-existing) quality and customer service!
I tried to rent a bike, couldn’t because the number pad was off. Tried to call, but their phone is broken so left a message in the app. No one replied.
The next day I am charged 29,50 euro!!!
I send an email, again no one replies. I will have to file an official complaint with the customer protection agency since they are unwilling to give me my money back.

Never work. Always i try to rent one i have problems. Now, i used one days ago, this one was without battery when i arrived to the station and i want to returned it, i can't press the end, i can't returned. the counter continued for 12 more hours, nextbike charge in my bank 10£ for used 10 min. I called 8 time to customer service phone, nobody answer, i send 5 sms to report the problem, nobody did nothing. I lost a lot of time, and now i need to resolve with my bank. Nextbike=problems

I have been with next bike for about 2 years in Glasgow, Scotland.
I have called the call center so many times I can dial the key inputs to talk to someone before the answering machine can actually say it.
Over the last 6 months, the Glasgow services slowly degraded to a state of scam. Bikes displaying the 'Returned' message, but actually charging you for over time, stations not registering, but most importantly, if you are on a subscription (registered bank card):

Nextbike can and will occasionally take very small sums out of your bank account without any notice or reasons.

They will charge for false overtime fees, or simply take money. I just spent 10mn on the phone with a customer service operator whom could not understand nor tell me why I just had been charged 50p on a day I did not rent any bike. (Other fees are charged on day on rental within 5 to 10 minutes of renting). Luckily my bank is set up so any transactions is immediately notified to me. Over the last 6 months I must have had to call the call center about 20-25 times (I often use next bike to commute), and wrongly charged with fees about 4 to 5 times. It's also good to note that nextBike removed the 'Cancel Rental' options from their app, meaning that if you rent a broken bike or one you can't unlock, you must call the call center to cancel the rental, knowing that in the morning it takes about 30mn to connect to someone, you will be charged.

NextBike went from a good service in 2018 to Scam Artists.

Edit: One week later, 2 more calls, Next Bike keeps serving itself in my bank account. More charges. No clear information on when my account will be closed. Scam Artists.

Edit 2: January 2020. Nextbike has informed me that they have automatically renewed my annual subscription of £5 a month without any form of mail, notification or alert. Apparently it's part of their service. Auto renewal. This renewal, according to customer service can't be cancelled or amended. I will hence have to pay £5 for another several months. This is insane.

i also discovered that there is no way for the customer to amend payment details or remove cards. Payment cards data will also not be erased, even if you change it.

Never works. You definitely can't depend on this to get home, you can easily pass 20+ bikes that are showing vacant on the app but "taken" when you try to hire. Need to sort this.

The problem I find most annoying is seats that slide down the post. I'm tall and need the seat at highest setting but time and again they will slide down while you are riding. This not only makes for an uncomfortable ride but makes you look like a child when riding a bike. Today, three bikes were available at a station but none of them could be rented because of an "IT problem". I've had bikes that wouldn't unlock and bikes that couldn't be returned. I'm using the service more and more recently and the more I use it the more problems I encounter. It's rare to have a day where it just works. Surprising for a German company.

Great minus

The idea itself is terrific, and the price is very reasonable. Basically allows you to use a bike everyday without the hassle of carrying it from place to place. You want a bike - your rent one.

Moreover, the customer service is also really (and I mean really) good. Every time I called them (which sadly was more frequently than I'd like) they answered extremely quickly and resolved the matter.

Where the service falls is with the bikes themselves. In my experience there are two different types - one much newer than the other. For one, the newer model offers more gears and is generally better to ride on. Still they're both adequate as far as riding goes. The problem with the old ones is with renting/returning them. The new ones are also exceptional in that regard - renting and returning takes less than a second and the whole process feels cool and futuristic. With the old ones though it always take several good seconds (sometimes even half a second), and it failed to return at east a dozen times - at which point I had to call nextbike to resolve the matter.

Again, every time I called them with this issue they answered quickly and helped me. It is just frustrating that it ruined what is otherwise an amazing experience and a great idea. Still whole-heartly recommend :D

The worst company ever.

Nothing works, the bikes return doesn't work and you need to call the customer service, the customer service is always saturated and they take your money from you Bank because no reason.

You will not be able to contact this company if anything goes wrong. They do not respond to emails, app feedback, ride feedback and they do not answer the phone.

It’s a great idea but within Cardiff it is appallingly run. There is no regulation of the bikes to ensure consistent stock across locations and the technology is glitchy and unreliable. I have been overcharged by a factor of ten after one use and there is no capacity to correct this or report an issue. I cannot now get this money back.

It’s not worth the financial risk to use this unreliable and badly run company.

Honestly the worst company I have EVER dealt with in the 30 years of my life

So my account got blocked due to it “not being paid”

I then attempted to pay it, they took the money out not once, twice, three times, but four times!!

Account still blocked even tho I paid four times

I then messaged them on social media about 10 times, got a response apologising and saying I’d get a refund

ACCOUNT STILL BLOCKED

I then messaged them asking where the refund is and why my account was still blocked, they didn’t respond but liked my message

It’s a shambles! Think the company is run by a bunch of toddlers

I have opened an account to rent an ebike in porec for two hours.
theiy are still taking every day about 10 euros from my credit card even if i am no using their service.
they are stealing me money and the service customer does'nt reply