nextbike Reviews 651

I was charged extra 4 hours in Croatia for not squeezing rented bike in designated area which was completely full and I left the bike 0.5 metre outside. Terrible customer service! They need to employ and train people

Glasgow ovo next bikes are fine. The website, phone line and app are terrible.

Rode it for 4 minutes, paid for 12 because it took so long to "return" the bike. It kept telling me there was an error so wouldn't return.

Never using again, waste of £5. Would have been faster to walk.

Their website gives no information either, call centre was just on hold.

Glasgow bikes are badly maintained. In the past week I had one bike jam completely while I was cycling across a road and a car was coming. I had to physically get off and lift the bike to the other side as the car stopped in front of me. Today the peddle fell off while cycling quite fast, luckily in a quiet area. The bike quality varies greatly, sometimes certain gears wont work (or all of them), the bike will feel difficult to cycle, bells often don't work, breaks can be weak or too powerful - causing you to jolt if even gently pressed which could easily throw someone off. The electric bikes are also very hit and miss, often they will say fully charged but have no charge at all, sometimes they will be very powerful and sometimes much less so - regardless of percentage charged. The bikes just seem generally cheaply put together and maintained, hobbled together out of old bikes, there is very little consistency. A station can have 5 bikes at it that are all marked as available on the map but then none of them can be rented. I have complained about all of this to customer support and always get the same copy paste answer, with no refund.
I also once had an electric bike stolen from me while I was renting it and went into a shop for a minute. (you can't lock or park them without it charging you again). Trying to get them to cancel this and refund me was a nightmare and involved talking to someone in Germany for about an hour who didn't understand that the bikes had a different system here.

Edit to earlier review, actually got through to customer service, I may have misunderstood the payment plan, cancelled in anger, don't do this!!!! Call customer service immediately!!! Wait as long as possible, once through they amended the issue with a journey I never made. However, you pay 10 pounds a month for a 50% discount and this works ok for the old bikes. Be very wary of the e bikes, expensive, also the reason I quit is the gps system they have is not up to standard yet, no cameras at bike return sites, leaving you open to fraud. Their ebikes in Cardiff have fines if not returned to penarth, be careful and read the T's and C's carefully. Not that cheap and technology not that mature yet. Maybe the damaged bikes is a sign of UK users, have seen these elsewhere in the world and they generally work well. For the UK public tho this company needs better track and trace and videos at return sites, this would help ensure innocent people are not charged or fined. The app too could be more user friendly, the partners system is very confusing and it should warn about ebikes and the return policy until Cardiff is upgraded to match penarth.

If only there was an option to leave no stars as this was all this company deserves. We planned a trip to Penarth and a ride back to Cardiff where we were staying. The bikes were great - we all had ebikes.

We rode into Cardiff and found a return station. We were having problems locking our bikes so we called customer services. They obviously don’t want to talk to customers but eventually we got through and the advisor confirmed our bikes were locked. We asked him to reconfirm and he said yes they were locked.

Off we went only to get a message later to say we’d been charged £20 returning the bikes to the wrong station!

We couldn’t call them until this morning- the woman was quite aggressive said it was our fault. Told us the bikes belonged in Penarth. Really? A bike hire that requires you to take the bikes back to Penarth - where does it say this on the signs (which are equally useless). So a change in story from Nextbike - first not returned to the right station then not returned to Penarth. Which is it?

They reduced the penalty to £10. This is obviously their business model - the hire charges are actually quite reasonable but charging many customers a penalty makes them considerable profit.

This is completely unsatisfactory and I will pursue this. I never use my skills as a solicitor to pursue petty claims but on this occasion I’m so disgusted with the terrible customer service and lack of clarity around their terms of business. A trip to the small claims court here we come.

Just set up an account deleted it in 2mins. £5 upfront deposit, however it's not clear how to get that deposit back tbh. Tried to rent a bike at one station - nope, walked a full mile to another - nope. I have a very short fuse for these kind of things. Bad systems, good in theory on some distant planet, crap in practice here.

The worst bike sharing experience ever.

Most of the time their bikes are in a really bad shape and you have to wear a helmet.

And be careful of you think about getting a subscription, they even charged me one year later for a month I didn’t even use.

This ‘service’ is an utter shambles. Never works!

Charged £20 per bike because the bikes were returned to a normal stand and not an e bikes stand despite this not being clear. Terrible customer service- avoid

Wasn't able to give back a bike at the station. In result got charged additionally for non appropriate place of parking and also for additional time. 1 euro journey became 2.5e. No response from customer service.

UPDATED: nextbike solved the issue and removed additional fee. 👍

I am so dissapointed in next bike I have used the service for a while now ,theyve deleted my details so when i have been rushing for work i suddenly cannot take a bike out,I havent been able to use the app.
Most recently they accused me of not returning a bike which I did and want to charge me for it and then they told me its fine someone must have taken it only to tell me a week later im going to get charged for it .So dissapointed
ps update I have contacted them and put in a complaint to this date have not recieved a reply previous to that saying I have to pay ,the bike said returned and at customer service saying i should use the app when it said returned why would i need to use the app

Hands down the worst customer service I have ever had in my life. long story short, if you get overcharged and you contact the customer service the following day, you cannot get a refund, too late according to their customer service which is rude and unprofessional.

Terrible. Locked account for no reason and no way to unlock. Left stranded by the side off the road. Sage yourself time and money and get a cab like i had to.

Paid £5 to sign up, then both of the bikes that were there were showing as unavailable. Contacted customer service to request they refund the £5 as we couldn't use the service the one time we wanted to and they responded 'Thanks for your query. Your account is now active. Ride safely.' Very disappointing company.

Their app is the most unintuitive app on the whole mobility ecosystem. Still the cheapest on the market, i'd easily run away if there'd be a cheaper option.

Went to Cardiff for a short 3 day break with my wife, we were so happy to see the bike scheme and were looking forward to spending a few hour's each day cycling around. However the booking system was a complete nightmare, we spent nearly an hour trying to put our codes and information into the bike to release them to no avail, in the end we gave up.!

I think covid hit this company hard that they started running an electric bike scam. If you turn up to a station and find nothing but an electric bike don't use it. It's been left in the wrong station purposely so that you can get a service fee which you will not know about until you return it where you found it. And what company isn't registered with an ombudsman. A dodgy one. Stay away from these scammers, they prey on students and working class people.

If I could give less than 1 star I would

Charged me £40 for a hire of about an hour.

1) the rental cost is too high anyway
2) I returned to the correct location and was charged 20 for a return fee
3) I stopped to get a drink and it charged me for 2 separate rentals and for not returning it to a service point (I got back on the bike and returned it)
4) the customer service team were unhelpful and rude
5) they couldn’t justify why they had to charge me that much

I will never use again unless they improve on all of the above and refund me ! I am an NHS doctor and was going to use to commute.
Please do not use this company! I have warned my many colleagues and friends considering using this service also

I phoned customer service and was on hold; then the line went quiet. I said Hello, greeting. Immediately after, the line was cut off. I phoned back, speaking with someone with no care about my frustration. Roll on when the bike I want is back in stock. Bewarned.

Great service and bike share system. Easy to use, just scan QR code and bike is ready to ride. Used it in Croatia in 2 cities, 10/10 will ride again!