Nextcar Reviews 7,815

This company is incredibly deceptive and a bunch of scammers. I prepaid for a car for a week and due to an unforseen emergency I was unable to pick the car up during the time I originally scheduled. This company not only didn't give me my money back but they refused to allow me to rent a different car for the week I had already scheduled. When I called customer service, all they told me was, "Sorry but that's our policy." Do not do business with this company because they will take your money and not try to work with you at all if something goes awry in the reservation process. Absolutely the worst company I have ever worked with.

Rented from NextCar in Puerto Rico for a week. Returned the car without issue, but it took over 4 months and endless effort to get my deposit back. I emailed 20+ people, made hundreds of calls, and spoke to 30+ reps, most of whom were either useless or didn’t even bother to answer. I was ignored, hung up on, and completely dismissed. Customer service is non-existent.

The car itself? Disgusting. The smell was so bad it lingered for days, even after airing it out and using a bomb. It was like they cleaned it with a moldy mop.

To top it off, the owner replies to every bad review with the same fake, copy-pasted message:
“Thank you for sharing your feedback... please contact Customer Care…”
— As if anyone picks up! Stop pasting robotic replies and start answering your phones.

With 2 stars after over 2,100 reviews, it’s clear this isn’t an “uncommon instance.” I would’ve happily paid $15 more for a decent company. This place is a complete joke. Avoid NextCar at all costs.

Horrible experience, car had roaches. took it back only to get another car with roaches!

Totally ripped off by Nextcar - do NOT use this company. They did not have my rental as reserved/paid for when I arrived at the airport. They said I could wait 4 hrs and MAYBE they'd have a car. Or, they said I could cancel and "request" a refund. When I said to cancel and give me a refund, they cancelled and said to ask Expedia for the refund. Expedia could not get in touch with Nextcar for quite some time and then said the Nextcar manager would not approve the refund. They kept my money, did not provide a rental, and then refused to give a refund. Also, it felt like a real scam when they said "do you want us to cancel and request a refund" only to cancel and then send me on a wild goose chase for the refund they didn't intend to grant.

I rented a car at the San Juan- Marginal Los Angeles location on 3/29-4/2/25 and the service was Exceptional!! Shout out to Juleska who displayed excellent customer service skills, always smiling and very helpful to the customers even though it was extremely busy when we arrived. The return was super fast. I would rent from here again. Ray - NYC

In Nextcar San José.
Even if you book without needing the full coverage, they will not give you a car.
It's either 60$ a day extra or you walk away, which I did

This was by far the worst company I’ve ever dealt with in all my years of travel. I booked through Priceline thinking I was getting a fair deal — boy, was I wrong. Nectar gave me a car that was in poor condition from the start. It was barely functional, felt unsafe, and clearly hadn’t been properly maintained.

To make things worse, their customer service was completely useless. Every time I tried to get help or clarification, I was met with rudeness, unprofessionalism, or just plain silence. No one took responsibility for anything.

They also overcharged me — I ended up paying more than what I had agreed to on Priceline, with no clear explanation. And as a final slap in the face, they kept my security deposit at the end of the trip for absolutely no reason. No damage, no violation of terms, just silence and refusal to return the money.

This company is shady, dishonest, and completely untrustworthy. If you're traveling in Puerto Rico, do yourself a favor and stay far away from Nectar. There are plenty of better rental options on the island — don't let them ruin your trip like they did mine.

Bad for business. Returned car with full tank of gas and they kept my 300 dollar security deposit. Don't rent from these scammers

This is the most unorganized rental car company. It offers a shuttle, but doesn't say it's every hr. We waited 3 hrs and were unable to get on the shuttle. People arrived and just pushed their way thorough. We waited 3hrs in the cold and were never able to get on the shuttle. This was the worst experience I have ever had renting a car. We tried to call and cancel the car, and there was no answer. This place is a rip off. I can't even get ahold of anyone to get my money back.

Worst experience I've ever had with a rental car agency. They shuttled my family 20 minutes away from airport to an area where there is nowhere to go- and feels unsafe- then they proceed to charge you 4x more than original quote with no explanation. Person at the desk was watching a soccer game while talking to me and wouldn't provide any clarity on what the charges were and what was happening. I decided to push through and dispute the additional charges with my credit card company- I consider this group to be fraud. Stay far away.

I am over 50 years old and have been renting cars every single month for the past 30 years with my company. I have never experienced such a scam than this company out of Miami. They tell you it’s only $20 a day but you don’t walk out of there without spending $150 a day minimum. Do not rent from these thieves no matter if it was free.

Would NOT recommend. My flight got delayed so I called hours before to let them that I would be picking up the car late. I was told that it was not an issue and that they would make a note on my account that I would be picking up late. When I arrived, there were about 15 people in line, 75% of them ahead of me walked out without a rental car because their reservation had been canceled on them. Sure enough, when I got to the counter, since it had been over 1 hr since my reservation time passed, my reservation was canceled and they said there was nothing they could do. During the time I was waiting in line, am elderly man, a lady with a newborn, and a family with small children all had their reservations canceled and left to find alternate forms of transportation, at 1am. This place is scamming people!

Very very bad service, front guy is very rude . Treat us like we donot know anything. Doesn’t speak properly English also . Never ever recommend. The location at Collins avenue

A Surprisingly Pleasant Experience

I was hesitant to try Nextcar Rental, a West Coast Car Rental subsidiary, due to its average rating. However, my experience exceeded my expectations.

Initial Impression: Value-Focused Operation
Upon arrival, I noticed the rental office was modest and lacked the luxurious feel of higher-end rental companies. The staff was friendly, and the overall atmosphere felt no-frills.

Value for Money
Despite initial reservations, I found that Nextcar Rental offered excellent value for money. The rental rates were competitive, and the vehicle was clean and well-maintained.

The Real Test: Damage and Transparency

During my rental period, I accidentally scratched the car. I was prepared for a potentially stressful and costly process. However, Nextcar Rental handled the situation with transparency and honesty.

Efficient and Fair Process

After returning the car, I received an email with the repair bill six weeks later. Fortunately, my RBC credit card covered the cost, and I was pleased to find the amount was very reasonable.

Conclusion: I will certainly use it again

Despite initial doubts, I was impressed by Nextcar Rental's commitment to value, transparency, and customer satisfaction. While it may not offer premium services, the company delivers on its promise of affordable and reliable car rentals.

Overall Experience: 9/10

Nextcar Rental may not be the go-to choice for luxury car rentals, but it offers a reliable and affordable option for those seeking value for money. I will certainly use their services again in the future.

I rented a vehicle on Expedia, a compact SUV. Total charge was SUPPOSED to be $232.09. I got to the place at 2-3am, late flight. After about 45 minutes of waiting, a few gentlemen walk into the office, now packed with about 20 people waiting to pick up their reservations. Much to my surprise, the $232, for some reason, turned into $400.50. On top of that, they told me they would have to hold $250, to be returned after the trip...problem is, they charged me $250...twice. Here we are, a few days later, nothing has been refunded. Literally the worst experience I've ever had by a rental car agency.

Rented a car from Nextcar in San Juan Puerto Rico. Worst experience ever!! Had to wait for a very long time to get our vehicule even though we had a reservation.
Best part is that 5 weeks after returning the car without any issue or complain from Nextcar, we are STILL waiting to get our $250 deposit refund back.
This is UNACCEPTABLE - STAY AWAY if you have the choice.

Rented a car from Nextcar using expedia and when I went to pick it up they didn't have cars available. I had to rent a car from Avis which was in the same facility. Now they refuse to refund me my money after they accepted my reservation and didn't have the car when i went to Nextcar. Next car is a scam. They are stealing money. Go to a more reputable brand.

0 stars would be more appropriate. Do not under any circumstances use this sorry excuse for a business when getting a rental car. Unless you’ve got 3 hours to spare that is. The staff is completely unapologetic of their horrible service. The booking services like Expedia and American Express should from them from their platforms immediately!

They charged you less for the rental and then they charged you $150 in fees.
Don't trust them!

I rented a car with Nextcar in Puerto Rico early January 2025.
I’m still fighting since then to get my $300 deposit refunded, the car was returned in perfect condition and the contract was closed.
Be careful that the cost that is showing on the internet reservation is not the one you will be end up paying.
This rental agency is a scam.