Next Day Sofas Reviews 765

This is the second purchase I have made with this company. They have good products at reasonable prices but it’s their customer service that sets them apart from the ‘big players’ in their market, I phoned up to ask questions about dimensions and spoke to the same person I spoke to in the first purchase. No call centres, no hold queue, something not experienced often these days.

I wanted a new sofa now. The colour was right the price ok,£994.00 the reviews good.
The sofa arrived after a week. The guys brought it in, put it together. Back against the wall. Fine.
First impressions. Quite small. Cheap looking.
I used it for a day. Not comfortable at all. By the end of the day I felt that the seating was staring to sink. Next day I removed removed it from the front room. Into the conservatory.
I Informed the company, I didn't like the sofa.
They said. Ok. It has to be sent back in resaleable condition. And in the same box or similar. And I had to find a courier to take it back. Fortunately I'd kept the box it came in. A bit battered but adquate.
The sofa was sent back four days after receving it.
The courier cost £106.00 .and I only live 40 miles from the depot.
I asked them when I would receive the refund. They said in fourteen days.
On the fourteenth day. No refund.
I e mail the company. Receive an e mail back saying that the sofa is covered in dog hairs and has a strange odour?
The sofa had only been in the house 1 day. And then back in the box.
They send me a picture of some hairs on the black nylon mesh underneath the sofa.
Could have been any sofa. It didn't even look like the box I sent it back in.
They then said as the sofa wasn't in a resaleable condition. They have to deduct the cost price of the item £291.00.( no wonder it looked and felt cheap).
I did offer to pay to have the sofa hoovered. But was given no reply to that.
Anyway the upshot of it all is I lost out on £300 with nothing to show for it.
Things of interest.
Why didn't they charge me the full retail price,as they couldn't sell it again.
When the guys brought it in ,there was a small paint mark on the sofa.
I only noticed it when we moved it out,as it was at the back .
Why was this not spotted when they inspected the sofa.
Things to take away from the experience.
Don't buy a sofa without sitting on it first.
If something is worth having it's worth waiting for.
If your sending an item back take photo's from every angle. And put a smell check on it??

Great communication throughout. Easy to track the progress from ordering to delivery. Very pleased with the sofa bed and great value for money

Very satisfied with sofa I bought delivered quickly and assembled

Fast sample service. The sofa was delivered within one week. Clear communication from the company.
Nice quality product.

Beautiful leather 2 seater fits just right in my flat. Delivery took a week and left the packaging outside and I'm disabled and housebound and on my own so I struggled to get it behind the bins

Fantastic next day service!
Sofa is lovely, very good value for money.
The communication was first class.

Very smooth for the sending out of material samples to the ordering of the sofa. Very friendly staff and very helpful.

However I would say the 3rd party delivery company need investigation as this lets next day sofas down. Delivery slot changed without prior notification the day before booked delivery. Drivers walked mud and dirt into house. Speaking in foreign language in front of me

The customer service from the sales team is excellent. The sofa is stunning and the price as well. The delivery guys were excellent and took their time to assemble the sofa.

The people I spoke to on the telephone were very helpful and informative. The delivery was great and punctual. We were constantly kept informed which was very useful.

I ordered 2 sofas on Wednesday and was told they would be delivered in 10 days because I live in Scotland. I received text 2 days later to say that they would be delivered the next day. The 2 guys who delivered them were courteous and worked quickly and efficiently. I am delighted with the sofas and would recommend Next Day Sofas. Staff on the phone were also very helpful and answered my questions with courtesy and knowledge of the articles.

From ordering, to delivery, to use, fantastic experience. Enjoying the lovely looking, firm and comfortable sofas! Exactly what we wanted!

Sofa is stunning the price had been reduced quite significantly. Delivery men were very good, polite and delivered well.

Very satisfying with my order . Delivered on time great service

The sofa is exactly what I expected and the delivery was great

Stunning sofa and really good price.

Arranging delivery was easy and communication with delivery was also fantastic as they give you a really good time frame so your not waiting around all day.

They also set my sofa up, with no issues and tidied up after themselves.

Super fast service and a great sofa at an excellent price!

For what I paid the quality isn't what I expected, I thought it would arrive as a sofa would in one piece ,but had to be put together, if I had seen it in a shop I would not have chosen it, but the person on the phone and delivery were very good. Thank you

Ordered from them before. Very happy with customer service experience. Polite, to the point and efficient. Very happy with delivery and timescales. Only thing I would say is I find the quality of the sofas are not as good as other retailers. Do not seem as durable and first sofas we had did not last very long, I fear this new one will not either.