Next Day Sofas Reviews 765

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, efficiency, and polite demeanor, making interactions pleasant from ordering to delivery. The delivery service is consistently highlighted as excellent, with many people appreciating the clear communication, timely arrivals, and the care taken by the delivery teams, including assembly and tidying up. Consumers are delighted with the products, often noting their comfort, attractive design, and overall value. However, some customers also noted issues with product quality, with a few experiencing sofas falling apart or becoming uncomfortable shortly after purchase. There were also occasional concerns regarding the delivery company, with some reviewers mentioning delays, lack of assembly, or unprofessional conduct from third-party delivery personnel.

What people talk about most

Product

Consumers generally express satisfaction with the product quality and value. Many reviewers praise the sofas... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers express satisfaction, praising the sofas... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and friendliness... See more

Service

Users describe positive interactions with service, highlighting its effectiveness and efficiency. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second purchase I have made with this company. They have good products at reasonable prices but it’s their customer service that sets them apart from the ‘big players’ in their market, I... See more

Rated 5 out of 5 stars

Stunning sofa and really good price. Arranging delivery was easy and communication with delivery was also fantastic as they give you a really good time frame so your not waiting around all day.... See more

Rated 5 out of 5 stars

Nice people to deal with! I'm so delighted with my lovely Fairfax 2 seater sofa. Beautiful quality, so comfortable and the design is timeless. Fitted into the tight space I'd allocated exactly (... See more

Rated 5 out of 5 stars

Good product at a good price. We had a wrinkle with delivery in that the box contained a colour of sofa different that recorded on the packaging. Really not their fault but needed fixing quickly. On... See more


Company details

  1. Furniture Store

Written by the company

Next Day Sofas is offered by LVK Ltd, an established furniture retail business based in Sussex. We are dedicated to providing quality products to private customers at the lowest prices, and buy in bulk from the original manufacturers wherever possible. Our office is open from 8.30am to 5.30pm 7 days a week, and our friendly customer services team is committed to giving you the best service possible. If you have any questions at all about our products or delivery service, please give us a call.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

765 reviews

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Rated 5 out of 5 stars

Excellent customer service

Lee at Next Day Sofas was very friendly and extremely fair and customer focused when a problem arose with my order. His response was immediate and very professional, and more than resolved the issue.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

I was dubious about purchasing a lathe…

I was dubious about purchasing a large item online without physically seeing the sofa. The communication I received was excellent. Really pleased with the sofa/quality. I opted for the one man delivery service and have to say, he was brilliant and really helpful. I would highly recommend

September 16, 2025
Rated 5 out of 5 stars

Found this company on line ordered a…

Found this company on line ordered a leather sample promised next day it arrived on time
Phoned the sales team and ordered 3seater Richmond sofa the young lady I spoke to was polite friendly and knowledgeable she explained in detail the next steps and everything she said would happen
Happened.Excellent service and good value for money product

September 16, 2025
Rated 5 out of 5 stars

We would highly recommend them.

From the very first phone call, whichever lady you spoke too they were extremely helpful and friendly.
Our sofa is fabulous, for £500 you could afford to replace it yearly!
We would highly recommend them.

Delivery men don't speak much English so are a tad on the quite side but they did their job, they work for another company.

September 16, 2025
Rated 2 out of 5 stars

Next day sofas what a laugh

I'm not going to lie the sofas are great and well worth the money it's the delivery company that are rubbish we ended up waiting three weeks for our sofas, we paid the extra money for in house two man delivery and they were just crap, they lost yea lost one of the sofas then when they finally delivered it basically chucked it the lounge didn't assemble it, didn't take the boxes this delivery company let Next day sofas image slip drastically.

August 21, 2025
Unprompted review
Next Day Sofas logo

Reply from Next Day Sofas

Dear Chris


Thanks for taking the time to write a review and thank you for your kind words about the Sofas you ordered.

I have already spoken to the third-party delivery company about your order and raised a complaint as the service you received was unacceptable.

Please be advised that delivery was free, and you didn't pay extra for the two-man delivery; this is included in the price for all of our range.

Once i get a response from the couriers, i will come back to you.


If you wish to chat further about your order, feel free to call me on 01273 917326

Many Thanks
Lee Burridge
Customer Service Manager
Next Day Sofas

Rated 5 out of 5 stars

Cheap and badly made

Bought a 3 and 2x2 leather sofas. Only used for 3 months and the 3 seater is being binned. The stuffing collapsed and horrendous quality. Guess you get what you pay for. Now ordered from a genuine leather company.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality and design!

Nice people to deal with!
I'm so delighted with my lovely Fairfax 2 seater sofa. Beautiful quality, so comfortable and the design is timeless.
Fitted into the tight space I'd allocated exactly (so measurements were spot on!) And I'm now the envy of all my friends.
I wanted it assembled for me, so I didn't mind waiting that bit longer for delivery. The 2 men were friendly and efficient, and completed the task quickly.
Thank you so much NEXT DAY SOFAS!

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Complaint against Next Day Sofa

Complaint against Next Day Sofa

I purchased a set of sofas (one 3-seater and one 2-seater) from Next Day Sofa. After only 6 months of use, the 3-seater sofa developed a defect. A technician was sent to my home and the company promptly replaced the sofa.

However, after 1 year and 2 months, the 2-seater sofa developed the exact same issue. Another technician came to assess it and informed me that the sofa would likely be replaced, as it was a similar defect to the previous one.

To my surprise, I later received a call from the company saying they would not replace the sofa, accusing me of having damaged it with a key. This accusation is completely unfounded and unacceptable. I have always taken great care of my furniture, and it is clear that the problem is due to a manufacturing defect or poor product quality.

I am extremely disappointed with the company’s stance. At first, they showed good customer support, but now they refuse to take responsibility for the defect. I feel disrespected as a customer and harmed by this lack of care.

I strongly urge Next Day Sofa to reconsider this decision and honor their commitment to quality and respect for the customer. Otherwise, I will take the necessary steps to protect my consumer rights.

July 7, 2025
Unprompted review
Next Day Sofas logo

Reply from Next Day Sofas

Dear Edijiany,

Thanks for taking the time to write a review. I am truly sorry you are not happy with how we handled your complaint and order.


You received your 3 + 2 seat sofas in February 2024. You reported an issue on the 3 seat after six months, so we sent an independent furniture technician out who confirmed there were some splits on the seams and we replaced the sofa for you.

You contacted us again outside of the one year warranty to say the same thing was happening on the 2 seat sofa, As a goodwill gesture we agreed to send someone to look at the fault but this time the fault reported and images sent were more in line with customer misuse/damage than a manafactruing fault as it was a clean slit on the leather on the seat cushion and the indenpent furniture assesor put this down as an invalid claim rather than a manafacturing fault.

I feel we have acted responsibly, quickly, and fairly in response to your issues.

If you wish to chat further, feel free to call me on 01273 917326.

Many Thanks
Lee Burridge
Customer Service


Rated 5 out of 5 stars

from initially ordering until delivery…

from initially ordering until delivery I was kept informed as to what was happening with delivery and when sofa arrived I was very pleased with quality.The only thing I was not happy with was that they left packaging in garden but when I questioned this they told me it was in case I wanted to return it

June 10, 2025
Rated 5 out of 5 stars

Excellent

Quick delivery and great price
Had loads of compliments on my sofa Very comfortable and plenty padding Very happy customer

June 4, 2025

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