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Next Divan Reviews 347

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent value for money, finding products to be reasonably priced and often more affordable than competitors. The ordering process is consistently described as easy and straightforward, with many appreciating the clear product details and secure payment options. Reviewers also praise the delivery service, noting its efficiency, promptness, and good communication, including updates and calls before arrival. Many consumers are satisfied with the quality of the beds and mattresses, often describing them as well-made, comfortable, and looking good. However, some customers also noted issues with product quality, reporting flimsy components like bed frames, drawers, or missing parts upon delivery, such as feet or screws. A few other people also felt that the delivery arrangements could be improved, citing short notice or a lack of specific delivery time options.

What people talk about most

Product

People report ambiguous experiences with product quality, with many praising the beds as beautiful, fantastic... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the high quality of beds and... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process was easy and... See more

Price

Clients share positive opinions on price, with many reviewers finding the beds to be an amazing bargain and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Company was very efficient and reliable, product details clear, payment secure, communication good and delivery prompt. Bed itself is a little flimsy, but price reflects that. One of the two clips sup... See more

Rated 4 out of 5 stars

The quality of the bed itself is very nice, however, was delivered with only 7 feet/legs instead of 8. After emailing the company, they sent out the missing foot resolving the issue promptly. I will b... See more

Rated 4 out of 5 stars

Good product at a reasonable price. Not so happy with delivery arrangements as I was only given very short notice the evening before being told to expect it between 7.00 and 21.00 the next day. When... See more

Rated 5 out of 5 stars

Excellent, from ordering on Thursday evening i was expecting a slight delay with delivery, due to the bank holiday weekend. Tuesday evening I had an email to say my bed was getting delivered the next... See more


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Furniture Store
  4. Mattress Store

Written by the company

We have a wide range of high quality, handmade storage beds, bed bases, headboards and mattresses to choose from, all at affordable prices. Our beds and headboards are all available in a wide range of luxurious upholstered fabrics and stylish colours, so you're sure to find a design to match your style in our collection. We also have plenty of comfortable mattresses to choose from such as body contouring, cloud-like memory foam mattresses and pocket spring options that reduce motion transfer and provide adaptive support as you move through the night.

Quality Comfort For Less

Written by the company

Beds and prices you won't be able to resist.
All our beds, headboards and mattresses are handmade here in the UK by our skilled team of expert craftsmen. We're passionate about crafting a quality sleep experience for you at a price that's affordable. We also offer you the opportunity to build your bed exactly how you want it, right down to the upholstered fabric type and colour. You can also choose to buy your bed now and pay for it later in manageable repayments due to our partnerships with both Klarna and Clearpay. No matter if you're looking to buy a new bed, headboard or mattress, you're sure to find a quality product, expertly handcrafted at an affordable price in our collection.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

347 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, with great communications for a quality product at a great price. 100% recommendation

August 19, 2025
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Reply from Next Divan

Thank you for your wonderful review. We’re delighted to know you are pleased with the quality of your product, the value, and the delivery experience. Your recommendation means a great deal to us, and we truly appreciate your support.

Rated 4 out of 5 stars

Good job

The legs of one of the beds came broken. Otherwise it was all fine. Can this be supplied again?

August 6, 2025
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Reply from Next Divan

Thank you for your feedback,

We're sorry to hear that one of the bed legs arrived damaged. Please get in touch with us at info@nextdivan.co.uk
and we’ll be happy to send out replacement gliders for you via post as soon as possible.

Best regards,
The Next Divan Team

Rated 5 out of 5 stars

Excellent value for money and really…

Excellent value for money and really comfortable and looks really nice

August 6, 2025
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Reply from Next Divan

Thanks so much for your kind words! We're delighted you’re happy with the value and comfort of your new bed. Wishing you many restful nights ahead!

Rated 5 out of 5 stars

Well organised and taken straight to…

Well organised and taken straight to room needed in

July 29, 2025
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Reply from Next Divan

Thanks for the positive feedback! We're glad everything was well organised and the delivery went smoothly. Enjoy your new bed!

Rated 5 out of 5 stars

Apprehensive you shouldn't be.

I must admit I was very sceptical about purchasing the ottoman beds without seeing and feeling the quality of the items, these doubts were washed away with the speed of delivery the polite driver and his mate placed the bed's in the rooms as instructed taking a great deal of care not to damage anything.
The bed's were easy to put together and setup took approx 30mins per bed.
Absolutely no regrets in buying both
a king and double ottoman base which very well made.
Overall very pleased and relieved with the overall service and product.

July 29, 2025
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Reply from Next Divan

Thank you for such a thoughtful review! We completely understand the initial hesitation when buying online, so we’re really pleased to hear that your experience exceeded expectations. It's great to know the delivery team took care and that setup was quick and easy. We're glad you're happy with ottoman bases and even happier to hear you have no regrets! Thanks again for choosing us.

Warm regards,
The Next Divan Team

Rated 1 out of 5 stars

I ordered a bed from them a month ago…

I ordered a bed from them a month ago not even that received it two weeks ago and it’s already breaking. I’ve tried to phone them several times and they don’t answer the phone. Yes and it’s affordable bed. It’s not a very affordable when I’m gonna have to buy another one if it breaks in less than a month, so yes, it’s definitely a scam.

August 8, 2025
Unprompted review
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Reply from Next Divan

Dear customer,

Thank you for bringing this to our attention, we are truly sorry for the inconvenience you’ve experienced. We understand how frustrating it must be to have an issue so soon after receiving your bed.

Since receiving your feedback, we’ve been in touch and appreciate you sharing your images. We identified the issue with your divan base and arranged for a replacement to be sent at the earliest available delivery slot. According to our records, your replacement should have arrived today.

Please do let us know if there’s anything else we can do to assist you further. We’re committed to ensuring you’re happy with your purchase.

Thank you for your patience and understanding.

Best regards,
The Next Divan team

Rated 5 out of 5 stars

Superking divan base 5 ⭐️⭐️⭐️⭐️⭐️

Easy to order good communication on when it would be delievered and lovely delievery driver when it turned up brought in into the house. I got the superking divan and for the money you cannot go wrong great bed base at a very cheap price 100% will buy from again in the future 👍

July 29, 2025
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Reply from Next Divan

Thank you for your amazing feedback paul, we are thrilled that you are happy with the service we provided!

Warm Regards

The Next Divan Team

Rated 5 out of 5 stars

I had an old issue that I never got…

I had an old issue that I never got around to dealing with at the time. After carrying out some room renovation I finally decided to contact the company. They were happy to accommodate my needs despite the time-lapse. I was very impressed with the Customer Service.

July 26, 2025
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Reply from Next Divan

Thanks for reaching out to us, we're glad we could help, and we appreciate your kind words about our service. The Next Divan team is always here if you need us!

Rated 3 out of 5 stars

Quality from your shop

Not sure if I want to do shopping with you

August 4, 2025
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Reply from Next Divan

After checking our records, we couldn’t find any emails or message history regarding your name or email. If you’ve experienced any issues or have concerns, we’d really appreciate the chance to address them. Please feel free to contact us at info@nextdivan.co.uk – we're here to help and improve wherever we can.

Rated 1 out of 5 stars

The quality of the bed is very poor this…

The quality of the bed isvery poor this is the second time I have had a bed from this company with similar results. Don't waste your money.

July 14, 2025
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Reply from Next Divan

Hi Nadine,

Thank you for taking the time to leave a review. We're genuinely sorry to hear that you have been disappointed with your bed, and we completely understand your frustration.

We want to reassure you that customer satisfaction is very important to us and appreciate you for getting into contact with us, we promptly reviewed your images and arranged for a replacement divan base to be sent out to you, to resolve the issue.

Your feedback has been shared with our quality team, and we are always working to improve based on experiences like yours. If there's anything further we can do to assist or if you'd like to discuss this in more detail, please don't hesitate to get in touch with us directly at info@nextdivan.co.uk

Kind regards,
Next Divan

Rated 2 out of 5 stars

Do not recommend!!

Bed was good at first and worked fine but after just a few months the screws were falling out and the bed is now broken it’s hard to open and is falling apart. When we complained they sent out new screws but this did not solve the issue I do not recommended this company.
This complaint was made through my mums account she will be contacting you soon

July 26, 2025
Unprompted review
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Reply from Next Divan

We're sorry to hear about the issues you've experienced with your bed. After checking our records, we couldn’t find any emails or message history regarding this name or complaint. If the problem is still ongoing, please get in touch with us at info@nextdivan.co.uk so we can look into this further and work towards a resolution, we are here to help.
Kind Regards,
Next Divan team

Rated 5 out of 5 stars

5 star service

5 star service. Kept us informed all the way. Smooth delivery and very good quality divan bed.
Finally found an online company that I can trust!

July 16, 2025
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Reply from Next Divan

Thank you so much for your kind words and 5 star review! We're thrilled to hear that you had a smooth experience from start to finish and that you're happy with the quality of your divan bed.

It means a lot to us that you feel confident trusting us as an online company — that's exactly what we aim for with every customer.

We hope you enjoy your new bed, and if you ever need anything in the future, we're just a message away!

Warm regards from the Next Divan team :)

Rated 5 out of 5 stars

Really easy to order came very quickly…

Really easy to order came very quickly and the delivery staff was brilliant

July 9, 2025
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Reply from Next Divan

Hi Linda,
Thanks for your great review! We're glad everything arrived quickly and that the delivery team impressed you. Enjoy your new bed!
Many thanks,
Next Divan

Rated 5 out of 5 stars

Really pleased with new bed

Really pleased with new bed. Good quality thick mattress..good price and delivered within a week. Thank you.

July 2, 2025
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Reply from Next Divan

Hi Lee,
Thank you so much for the lovely review! We’re thrilled to hear you’re loving your new bed and mattress. Great quality, great price, and delivered fast — just what we aim for!
Enjoy every night's sleep!
Many thanks,
Next Divan

Rated 5 out of 5 stars

The ottoman bed mattress and headboard…


The ottoman bed mattress and headboard are lovely, up to date information regarding delivery, and the delivery men were really nice and placed all items in my bedroom.

June 27, 2025
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Reply from Next Divan

Thank you so much for your kind review! We're thrilled to hear that you love your ottoman bed, mattress, and headboard. It's great to know that our delivery updates kept you informed and that our delivery team made a positive impression, If you need anything else, we’re always here to help!

Rated 5 out of 5 stars

Brilliant shop bought 2 singles and a…

Brilliant shop bought 2 singles and a king size absolutely amazing quality and delivery men carried them both upstairs to the rooms we needed.

June 16, 2025
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Reply from Next Divan

Thanks a lot for your kind words! We're so happy to hear you're loving the quality of your new beds. We really appreciate your support and hope you enjoy every night's sleep!

Rated 4 out of 5 stars

Superking bed

Bed was as shown not amazing quality but as they say you get what you pay communication was a bit sketchy,phones not answered or call back when messages left,because of this I was starting to doubt if they were a genuine company so much so that I even contacted my bank,anyway bed did arrive,fairly basic instructions but got it together eventually,i would recommend them if you need a cheap bed and mattress,it does the job nicely :)

June 10, 2025
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Reply from Next Divan

Thanks for taking the time to leave us a review. We're glad to hear the bed arrived on time. We really appreciate your honest feedback, especially regarding communication. We're sorry for any concern caused. Just to clarify, our office is open Monday to Friday from 9am to 5pm, so any messages left outside of those hours may take a little longer to get a response. That said, we completely understand how frustrating that can be and are actively working on improving our response times.

Regarding the assembly, we do have a range of downloadable guides available on our website, which might be helpful for future builds. Thanks again for your order — we’re happy to hear it all came together in the end!

Rated 5 out of 5 stars

Excellent product

Excellent product. Fast delivery. Great service all round. Would recommend.

May 29, 2025
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Reply from Next Divan

Thank you so much for your kind words! We're really glad to hear you're happy with the product, delivery, and service. It means a lot to us that you'd recommend us, we truly appreciate your support!

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