Company was very efficient and reliable, product details clear, payment secure, communication good and delivery prompt. Bed itself is a little flimsy, but price reflects that. One of the two clips sup... See more
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Review summary
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The quality of the bed itself is very nice, however, was delivered with only 7 feet/legs instead of 8. After emailing the company, they sent out the missing foot resolving the issue promptly. I will b... See more
Good product at a reasonable price. Not so happy with delivery arrangements as I was only given very short notice the evening before being told to expect it between 7.00 and 21.00 the next day. When... See more
Excellent, from ordering on Thursday evening i was expecting a slight delay with delivery, due to the bank holiday weekend. Tuesday evening I had an email to say my bed was getting delivered the next... See more
Company details
Written by the company
We have a wide range of high quality, handmade storage beds, bed bases, headboards and mattresses to choose from, all at affordable prices. Our beds and headboards are all available in a wide range of luxurious upholstered fabrics and stylish colours, so you're sure to find a design to match your style in our collection. We also have plenty of comfortable mattresses to choose from such as body contouring, cloud-like memory foam mattresses and pocket spring options that reduce motion transfer and provide adaptive support as you move through the night.
Quality Comfort For Less
Written by the company
- Beds and prices you won't be able to resist.
- All our beds, headboards and mattresses are handmade here in the UK by our skilled team of expert craftsmen. We're passionate about crafting a quality sleep experience for you at a price that's affordable. We also offer you the opportunity to build your bed exactly how you want it, right down to the upholstered fabric type and colour. You can also choose to buy your bed now and pay for it later in manageable repayments due to our partnerships with both Klarna and Clearpay. No matter if you're looking to buy a new bed, headboard or mattress, you're sure to find a quality product, expertly handcrafted at an affordable price in our collection.
Contact info
Ehhmy Home, City West Business Park, LS12 6LX, Leeds, United Kingdom
- 03301 330 441
- info@nextdivan.co.uk
- nextdivan.co.uk
4.3
Excellent
346 reviews
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This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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Absolutely awful quality
I had a few questions before placing the order and these were answered relatively promptly via email. After placing the order the delivery process was simple and easy. So far so good. And then the bed arrived.
I ordered the Platinum Divan Base and was extremely disappointed after I unpacked it. The thin fabric was attached to the frame with a staple gun - with some staples fully visible. Unsightly and also dangerous. We had to remove some from the plastic brackets used for the headboard. The fabric is so thin you can also see where the pieces of wood join underneath it.
Contrary to the assembly instructions, there were no visible holes in the frame to attach the headboard so we had to create our own. I only hope the fabric doesn’t run.
The drawer at the foot the bed is extremely thin plastic with a sheet of fabric stapled to it and the bottom of the drawer is only MDF backing board so if I was to put just a couple of towels in it, it would probably break. Completely useless as a storage drawer unless you’re storing your thoughts and ideas. It also doesn’t sit completely flush against the frame.
The metal connectors are useless and kept springing off and so we had to attach them more securely ourselves.
I would have complained to the company directly but I just don’t have the time or the energy. I guess I will just replace it next year when it falls apart.
November 17, 2025
Unprompted review
Reply from Next Divan
Hi,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience fell short of expectations, especially after the smooth ordering and delivery process.
Had you contacted us directly, we would have been more than happy to assist you and investigate any damages, defects, or issues with assembly. We take pride in resolving concerns quickly, and if there were any manufacturing defects, we would have gladly arranged a replacement for you.
We have many happy customers who have purchased the same Platinum Divan Base, so it’s disappointing to hear that yours did not meet the standard we aim to deliver. Your comments are important to us, and we will be reviewing them with our team to ensure improvements are made.
Again It’s a real shame that you’re not satisfied with your bed, as we take great pride in both our products and our customer service. If you change your mind, please do reach out. We are here to help and would still be happy to look into this for you.
Kind regards,
Fantastic service & perfect mattress
Fantastic service ordered at very short notice the delivery was very quick and efficient! Communication was brilliant. The mattress we ordered was amazing such good quality and perfect for our king size bed! Super comfy 5 star rating will definitely recommended thank you once again
November 14, 2025
Unprompted review
Reply from Next Divan
Hi,
Thank you so much for your wonderful review! We're delighted to hear that our service, communication, and fast delivery met your expectations. It’s great to know the mattress is a perfect fit for your king-size bed and that you find it super comfy.
We truly appreciate your 5-star rating and your recommendation. Thank you again for choosing us!
Kind regards,
Next divan team
With holding refund after 6 sixs or so…
With holding refund after 6 sixs or so and still unresolved
September 10, 2025
Unprompted review
Reply from Next Divan
Dear Customer,
We’re sorry to hear about the trouble you experienced with your refund. As soon as we received your returned bed, we issued the refund straight away. Unfortunately, there was a delay on Klarna’s side, which was outside of our control.
We’ve already provided proof of the refund being processed from our end and advised you to share this with Klarna so they can investigate and release the funds. We completely understand how frustrating this situation must be, and we truly hope it gets resolved for you as soon as possible.
I made a last minute decision to revamp…
I made a last minute decision to revamp our bedroom. Speed was of the essence.
Next divan offered a good selection of beds and the delivery times were great.
The carpet was due to be fitted on Wednesday morning the same time as the bed was due for delivery, an email requesting a Wednesday afternoon delivery was promptly rearranged by nextdivan. Their communications were faultless courteous and exact.
The delivery company kept us informed at all times and were very punctual and polite.
The divan bed is good quality and very comfortable.
If you are looking for quality and good service at a good price, go no further. Highly recommended
Thank you.
September 17, 2025
Unprompted review
Incomplete bed but resolved now
The quality of the bed itself is very nice, however, was delivered with only 7 feet/legs instead of 8. After emailing the company, they sent out the missing foot resolving the issue promptly. I will be ordering from them again in the near future.
October 4, 2025
Unprompted review
Delivery service excellent and…
Delivery service excellent and delighted with the bed. Excellent value for money and would definitely use Next again.
September 15, 2025
Lovely bed would definitely recommend
The bed and headboard are well made and look beautiful, perfect for my teenage daughter who has high expectations! The delivery men sent regular updates as to when the bed was on its way and the time it would be delivered and it came on time as planned.
September 4, 2025
Great service and delivery
Great service and delivery
Friendly delivery men and pleasant
September 3, 2025
Beautiful bed
Great communication, lovely respectful delivery guys, and the bed was perfect just as stated on the website. I'm very happy with this purchase.
September 9, 2025
Next Divan
The website was easy to use, the choices was large,my son chose the base and headboard and loves the size of the side drawers. Personally I think the quality is very high and competitively priced, so I am very happy with it.
August 28, 2025
Less than a year old and the bed…
Less than a year old and the bed already makes a constant crackling noise. Very disappointed with the quality , this is not what I expected for the price. Unacceptable standard for a bed that should last much longer.
September 4, 2025
Reply from Next Divan
Dear customer, thank you for your review. We can see that your order was placed nearly a year ago, but you have not contacted us regarding this issue. Your product is still covered under the 1-year manufacturer warranty, so please reach out to us at info@nextdivan.co.uk and we will do our best to resolve any issue you are experiencing.
Quick and smooth delivery
Quick and smooth delivery. The bed is so comfy and looks nice and is well made. Headboard looks lush and has black diamanté buttons on
September 3, 2025
Reply from Next Divan
Thank you for sharing your feedback. We’re delighted to hear that you are pleased with the quality and comfort of your new bed, as well as the style of the headboard. It’s always our aim to provide both a smooth delivery experience and a product that meets high standards. We truly appreciate your review and wish you many comfortable nights ahead.
Really good service and give you plenty…
Really good service and give you plenty of notice when delivering
August 26, 2025
Reply from Next Divan
Thank you for your feedback. We’re very pleased to hear that you were happy with our service and found the delivery process well communicated. Providing a smooth and reliable experience is very important to us, and we appreciate you taking the time to share your positive experience.
Lovely bed base good quality
Lovely bed base good quality delivered on time driver very helpful all in all very good service .Thank you
August 21, 2025
Reply from Next Divan
Thank you for your lovely feedback! We're so pleased you’re happy with your bed base and the service you received. Enjoy your new bed!
Trouble free transaction
Trouble free transaction. I bought a complete double bed divan mattress and headboard under £300. Excellent value and a more than comfortable spare bed. One thing that would have made the experience perfect if the delivery drivers had time to assemble the bed and remove the packaging. I understand the costs involved with this but the guys would have had it built in 10 mins, being disabled it took me and my friend nearly an hour. No way is this a complaint more a constructive observation.
August 20, 2025
Reply from Next Divan
Thank you for sharing your experience with us! We are so pleased to hear that you’re happy with your divan bed set and found it to be excellent value and comfort. We truly appreciate your constructive feedback about assembly and packaging removal, it is something we are always looking to improve, and your insight is very helpful. We hope you continue to enjoy your new bed, and thank you again for choosing us!
Great service from ordering to…
Great service from ordering to delivery.
My son lives his new bed, especially the usb point
August 20, 2025
Reply from Next Divan
Thank you for your lovely feedback! We're delighted to hear your son loves his new bed, the USB point is one of our new features, and we’re thrilled to see it has been well received. Wishing your son many comfortable nights in his new bed!
single bed divan frame
I ordered single bed divan frame. Delivery was quick. Divan is light weight,good quality and anti slip top for mattress.
Satisfied with purchase. Good price.
August 12, 2025
Reply from Next Divan
Thank you for sharing your feedback. We are delighted to know that your single divan frame arrived promptly and met your expectations in terms of quality, lightweight design, and the anti-slip top. We are pleased that you are satisfied with the value of your purchase and wish you many years of comfort and use.
Speedy delivery
Speedy delivery, with great communications for a quality product at a great price. 100% recommendation
August 19, 2025
Reply from Next Divan
Thank you for your wonderful review. We’re delighted to know you are pleased with the quality of your product, the value, and the delivery experience. Your recommendation means a great deal to us, and we truly appreciate your support.
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