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4.3
Excellent
22 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Ordered a bike
Edit after contact with seller: I've ordered here, but due to delivery issues i had to cancel it. Seller told me they've changed their policy, but i have bought it somewhere else. Everything is sorted out.
May 28, 2026
Unprompted review
Reply from Nextgenbikes
Hi,
I’m truly sorry to hear about your experience. Going completely silent with no updates is absolutely not okay, and I completely understand why you’re frustrated and worried.
We are not a scam — we’re a real company with hundreds of satisfied customers — but it’s clear that something went wrong with the communication on your order.
That should never have happened.
I want to personally take care of this right away and find out exactly what’s going on.
Could you please share your order number or connect us by phone or via WhatsApp? As soon as I have that, I’ll check everything immediately and get back to you within a few hours with a clear update and solution.
Thank you for reaching out. We’ll make this right.
Best regards,
NextGenBikes Team
Edited after response:
Hi,
First of all, thank you for the update — I’m glad to hear that you were able to cancel the order early and find a solution elsewhere that worked better for you.
I’m truly sorry for the poor communication on our side.
Not replying to your WhatsApp messages and failing to follow up after the phone call is completely unacceptable. That is not the service we want to give our customers, and I take full responsibility for this.
To help us understand exactly what went wrong and improve our service for the future, could you please share your order number with me?
As a sincere apology for the frustration and inconvenience caused, we would like to send you a free ART4-certified chain lock at no charge, no strings attached.
Just reply with your order number and and I’ll arrange it right away.
Once again, my sincere apologies. We will use your feedback to do much better.
Best regards,
NextGenBikes Team
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