Nextiva Reviews 8,284

Pretty efficient.

Mario was very helpful and informative.

Thank you Olive for all your assistance today! You were very helpful.

Have a great day!
Nikki

They were easy to take to and understand.

I already had 80% of the onboarding done. I think I made onboarding person more happy having that much done.

We've been a Nextiva customer since 2018 running a contact center and business phone environment for an almost 300-person team. What initially seemed like a solid platform has become increasingly difficult to work with as our needs have grown.

Call quality has been a persistent problem. Dropped and lost calls come up regularly in client and staff feedback. Every time we've raised this with Nextiva support, the response has been the same: the issue is on our end — poor network connection or user error. We've never been able to get Nextiva to own a single call quality incident, and frankly there's no tooling in the platform that would allow either side to prove it one way or the other.

The reporting and analytics situation is genuinely frustrating. The contact center and business phone systems report separately, with no native way to connect them. Trying to trace a call from the auto-attendant through the contact center queue to an individual agent's phone line requires manually exporting data from multiple places and reconciling it by hand. Reports are also complex to build and not particularly intuitive — supervisors who need quick visibility into what's happening don't get it.

When we raised these limitations and asked about an upgrade path, Nextiva's best solution was to split our users across two separate platforms — leaving business phone users on the legacy system with no AI features and no unified reporting without a third-party add-on at additional cost. That's not an upgrade, that's a workaround.

We've made the decision to move to a different platform and asked the Nextiva team to work with us to exit the contract gracefully. They have been 'working on it' for over 6 months and there's every appearance that they intend to hold us hostage to the current contract despite acknowledging the gaps in their tools. Use caution when contracting with them and make sure you understand what you're signing up for. Their contracts silently auto-renew for multiple years and are difficult to exit, even when their team has acknowledged that they have no working solution for us.

Olive with Nextiva's billing team was so sweet and helpful, solving my question quickly and efficiently!

Denys Kordiuk was super helpful to learn navigation and offer answers to all questions I had during our first Implementation call. He was sincere, patient, and knowledgeable.

I recently worked with Denys to set up the business phone system for my homemaker companion service, and the experience was outstanding. Denys were extremely helpful throughout the entire process, showing incredible patience as he walked me through the technical details and compliance requirements. Denys informative approach made a complex setup feel simple and stress-free. If you're looking for someone who truly cares about getting your communication right, I can't recommend NEXTIVA support enough!

Mario, was very thorough and knowledgeable with the platform! Very happy with Nextiva.

As a new business owner, I am learning a lot of new technology and terminology and Denys showed patience and kindness in helping me understand and navigate
new technology. I appreciate that this appointment was not rushed and I felt like I had 100% care and attention to meeting my needs.

The team at Nextiva makes migration a breeze.

The website seems very user friendly

Great assistance. very clear on all the steps to implementation. Mario was great during our testing call!

The process was quick and easy

Moving to Nextiva was a great decision! We have had very few issues in the last three years and when we do have an issue, the customer service is outstanding. We have been able to consolidate our communications into one account - Nextiva is handling our calls, text messaging and vFax.

The Nextiva team, from sales to implementation and support, made the transition seamless, stress free, and successful. The Nextiva team members who assisted us were professional, knowledgeable and patient. We are enjoying our new system immensely. Shout out to George Gallagher, Implementation Manager, and Mario Gamboa, Nextiva Trainer.

Been trying to get a hold of support for 2 days and nothing. Incoming calls wont work and says number not in service