Nextiva Reviews 8,284

Setup was pretty straightforward. We are encouraged that this system will beat our old system in terms of user friendliness and make our small team efficient and productive.

I had a breakdown with my system that kept it from functioning properly.
The VP of the company took charge of resolving it for me, mustering the resources of his team to take ownership of the problem and resolve it to my satisfaction, and it took awhile!
The company went way beyond expectations. I am verry impressed in this impersonal world of cyber-business that there is a company that understands on the other end of the internet is someone called a customer, that customers are the lifeblood of any business, and no business has any higher priority that outstanding customer service cementing loyalty and future business.
Well done!

I rarely leave reviews like this, but my experience with Nextiva has been unacceptable.

As a new client, the onboarding has been disorganized, confusing, and poorly supported. Emails and calls are not answered in a timely manner, and when I do get responses, the team often cannot resolve the issue.

The most concerning problem is that calls are not being routed correctly to my office. Instead, they are going to the AI system, and no one has been able to fix the workflow. This has caused me to lose business — which is completely unacceptable for a communication platform.

I was also promised features like social media integration, yet no representative has been able to show me how to use it or where to find it. That level of disconnect is alarming.

I regret switching to Nextiva and would strongly caution other business owners to thoroughly evaluate their support and onboarding before committing.

Working with the team at Nextiva to set up my account and phone numbers was GREAT!! This experience could not have been more different than my experience with Nextiva's competitors. I tried to set up a new phone with other companies, but could not, for the life or me, get past the stupid bot, who would just run me around in circles, never answer my questions and there was no human that was available to speak to. Thanks so much for your patience and guiding me through a process that is clearly complicated and could not have been navigated successfully othewise

Very disrespectful and unprofessional customer service

They promised things won’t happen, be careful because they won’t give your moneys

Mr. Mario Gamboa was very courteous, extremely knowledgeable and very respectful of our documents in our computer.

Easy to install and very pleasant and knowledgeable staff.

Our service delivery agent, Olha, was very knowledgeable about the implementation and was frequently available for questions. The only suggestion we would note is to slow down the pace of training and allow discussion from the customer so we can attain the best understanding possible. That way we will pass on helpful guidance and be able to answer employee questions quickly. The terminology was also unfamiliar to us, so it was difficult to track when moving at that pace.

Customer Service Rep was knowledgeable about the product and took the time to share the screen and show me "how to" perform the steps required. Big plus.....

Denys Was great and took his time to complete the process.

Everyone I dealt with was helpful and knowledgeable.

The Nextiva team made the onboarding process a breeze.

My experience with Nextiva has been nothing short of 5 stars. OUTSTANDING CUSTOMER SERVICE. I had a call with Mario Gamboa & Ruslan Akchurin on Product Adoption to help me better understand the VERY USER FRIENDLY Nextiva portal. Highly recommend Nextiva! I have several customers that have migrated to Nextiva and they are all very happy with the service. Thank you to Mario & Ruslan! They both deserve 10+ stars!!

Amazing work

Denys was so helpful and patient as we worked through an account migration. He had everything working exactly as we needed and in record time! Great customer service!

Onboarding with Nextiva was really super easy! Smooth setup, clear guidance, and everything just worked right out of the gate. Highly recommend for anyone looking for a hassle-free experience.

I like that if I put in a request, I will get called back within the same business day.

However, some employees are very hard to communicate with. Very nice people, but hard to understand.

ALSO-I keep having trouble with calls not having any sound for me or the caller. We have to call back several times to get to where we can hear each other properly.

Sometimes, I'll get off of a call, and it will still have me listed as "unavailable" and look like I'm still on a call with someone when we've both hung up.

Has anyone else experienced serious billing issues with Nextiva? We are looking for advice.
We were a Nextiva customer for over eight years, and our agreement ended in May 2024. Even though the contract only required 30 days’ notice, we provided more than 60 days’ advance notice that we would be porting our phone numbers to another provider.
Our phone numbers were successfully ported, and Nextiva stopped providing any services. However, despite this, Nextiva continued charging our credit card for five additional months, totaling $16,532.65, without our authorization.
We were eventually forced to block the charges through our credit card company (Chase). Chase was able to recover four of the five months, but one full month ($3,306.53) was never refunded due to dispute time limits.
This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away. This is particularly frustrating given our long history with Nextiva. Over eight years, they collected more than $300,000 from us, all while charging significantly more than competitors. For comparison, we now pay approximately $650 per month with our new provider versus $3,306.53 per month with Nextiva.
The offboarding and dispute process has been extremely difficult. Nextiva requires disputes to be handled through arbitration in Scottsdale, Arizona, regardless of the customer’s location. We are based in California, and when we filed a case locally (where the agreement was signed), Nextiva had it dismissed and insisted that we proceed in Arizona instead. This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided.
We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating.
If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight.
Think twice before choosing Nextiva!
❌ Overpriced service
❌ Billing after port-out
❌ Very difficult to resolve disputes
The agreement requires that all disputes be resolved through an arbitration company located in Arizona, at a cost of approximately $2,600, even when the billing dispute is for a lesser amount.

Daria was very helpful in her presentation and able to make sure our flows worked as they are intended to. She was kind and attentive and answered all questions I had fully.