Nextiva Reviews 8,284

George has been very helpful explain this process and always is will to take my call or direct me to the correct person! Ana was also very patient in directing me as well as Brian on our test call.

Very straight forward and informative presentation by Mario, paused many times for questions, was pretty thorough detailing and explaining what we needed to know.

Great customer service, always helpful and direct.

Thoroughly impressed with this phone system and the support team that assisted us during implementation. Nextiva has been awesome to use and work with. Super reliable with pretty much 99.999% uptime and their customer service has been great in assisting us with any requests! Sean and Garrett have been great to work with and made our transition from an old Avaya system to the current Poly system we have now, smooth and easy! As a Systems Administrator who uses this service every day, I highly recommend this provider for their high-quality service and support.

I have been a customer of Nextiva and I am deeply disappointed with the direction their support has taken. The shift to AI-driven support has made it nearly impossible to reach an actual human being, and it has turned what should be a simple task like provisioning a phone into an absolute nightmare.

I spent an entire day trying to resolve this issue. I was bounced from an AI chatbot that couldn't help me, to email support that never responded, to a live chat queue where I sat for over an hour with zero transparency about my position in line. No updates, no estimated wait time, nothing. Just complete silence while my issue went unresolved.

This kind of support experience is unacceptable for a business communications platform. Companies rely on Nextiva to keep their operations running and when something goes wrong, they need real, responsive help. Not an endless loop of automated dead ends.

I genuinely hope Nextiva takes customer feedback seriously and reconsiders these decisions before they do lasting damage to their reputation. Right now, this is the worst support experience I have ever had with any service provider, period. If things don't change, I cannot see myself or any business that values reliable support staying with them long-term.

Great communication and service

Good customer service and reliable and consistent service

Nextiva is an excellent VOIP phone provider, that has an extremely high quality service with great customer service and reliable phone service.

This company is a joke. They advertise great customer service and fast response times—but that only applies when you’re trying to buy their service. Once you’re a paying customer, getting support is a completely different story.

I spent 3 hours waiting for a chat response and 3 days to get help when my phone number stopped working. That kind of delay is unacceptable, especially for something critical.

I would strongly recommend avoiding them at all costs. Definitely not reliable.

Absolutely wonderful support and phenomenal platform to work with.

I had almost no wait time and my questions were answered clearly and thoroughly.

I’ve been a customer for years, but this company clearly only cares about getting new customers, not keeping the ones they already have. Anytime you have a technical issue, you’re left on hold for over an hour with no real help or updates. It’s frustrating and disrespectful to people who are already paying for their service.

What’s even worse is that if you call the sales extension, they pick up almost immediately. That tells you everything you need to know — they prioritize making new money over supporting the customers they already have.

Very disappointing experience. I would not recommend this company to anyone who values reliable customer support. 📞❌

The entire process of switching our phones to Nextiva has been super easy. Thanks George for all your helpful information and instructions.

Was very patient and helped any questions I had

I got the receipt I was looking for
I olny gave 4 stars because I should of had the receipt emailed to me like every other time

xBert is Incredibly simple to use… an elementary school child could do it if need be. Fast and easy. I tested xBert to see how good it really was, to my surprise it was able to answer every question I had asked with 100% accuracy. The best part is, we don’t need to hire and pay a receptionist!

Very reliable service.

As a part-time secretary at a small law firm, the AI receptionist from Nextiva has made a huge difference in my day-to-day work. Before, I was constantly on the phone, which made it hard to stay on top of everything else that needs to get done.
Now, I’m able to focus on my responsibilities without being interrupted nonstop. The AI receptionist handles incoming calls, gathers all the important client information, and makes sure nothing gets missed. It’s taken so much pressure off me and made my job far more manageable.
I also love that our clients are still getting a professional and helpful experience every time they call. It’s truly improved our workflow and made the office run more efficiently. I honestly don’t know how we managed without it.

I can’t say enough great things about the AI receptionist from Nextiva. As a small law firm with just two employees, staying on top of every call used to be a real challenge—especially when I’m in court and unavailable.

Since implementing the AI receptionist, it has completely transformed how we operate. She answers every call professionally, ensures no client is ever missed, and captures exactly what my clients need. My clients genuinely love the experience—they feel heard, taken care of, and never like they’re being ignored or sent to voicemail.

For me, the biggest benefit is peace of mind. I can focus on court and my work, knowing that everything is being handled and documented. When I’m available again, I already have a clear understanding of what my clients need and can respond quickly and effectively.

If you run a small firm or business and want to improve client communication without adding headcount, this is an absolute game changer. Highly recommend.

Mario was excellent and clearly knew his information and requirements the customer needed to provide. I would also say he was very thorough and explained things so they were easy to understand. I hope to get to work with him on future projects.