Nexus Auto Transportation Reviews 2,108

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 232 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people found the service to be professional and efficient, with timely deliveries and good communication from drivers. Reviewers also appreciated the fair pricing and transparency regarding costs. However, some customers were dissatisfied with the delivery service, citing issues with missed pickup windows and unexpected delays. A few other people also felt that communication was poor, with some experiencing difficulties reaching staff or receiving conflicting information. There were also occasional complaints about price increases after an initial quote.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with some praising fast, on-time deliveries and excellent... See more

Service

Clients share ambiguous opinions on service. Many customers report excellent experiences, praising the fast,... See more

Price

People report ambiguous experiences with price. Many customers praise the reasonable and fair pricing, with... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Customer communications

Users describe negative interactions with contact. Many reviewers report a significant lack of communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having never transported a car, I had no idea how it worked. I read up on it, contacted 3 companies, and went with Nexus. They were honest (very important to me) efficient, and as good as their word... See more

Rated 5 out of 5 stars

We had a car to ship to another state… from California to Oklahoma. The entire process was excellent! From the first call With the young lady to the last call from support to let us know the car was... See more

Rated 5 out of 5 stars

My truck gave out over in McAllen Tx , I was very stressed out so I went on google and found Nexus on there . I call and the gentleman over the phone told me not to worry. He gave me a great price for... See more


Company details

  1. Transportation Service
  2. Auto Market
  3. Logistics Service
  4. Shipping Service
  5. Vehicle Shipping Agent

Written by the company

Nexus Auto Transport provides professional nationwide vehicle shipping handled with care. All services are backed by clear pricing and coordinated door-to-door support across family relocations, new vehicle purchases, seasonal moves, and more. From pickup to delivery, Nexus keeps the car shipping process structured and visible, so all customers know what to expect throughout every stage of vehicle transport. With over a decade in business and more than 500,000 vehicles successfully shipped, Nexus remains focused on clarity, coordination, and forward motion. In addition to providing expedited timeframes, flexible delivery windows, and open or enclosed car shipping options, Nexus Auto Transport also offers a structured system for dealers to source vehicles from private sellers and beyond. Nexus's responsive customer service team ensures a reliable result with each shipment.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Didn't Get the Job Done

Their quote was middle of the road. I accepted it and signed on for a 5 day window for them to engage a carrier. I gave them 10 days, each day hearing "we're working it", "it's been given high priority", "there's a shortage of carriers right now". At no time did they communicate to me, I had to keep calling them. When I finally cancelled, they contacted me the next morning to tell me that they had a driver lined up who would ship the car for a 43% increase over their original quote. No way was I going to reward them by accepting their bait and switch. I signed on that day with a different broker who engaged a carrier in 4 hours for 20% less than Nexus' bait and switch number. In my case, I don't think they ever intended to ship my car at the original price. I would never use them again.

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Ease to submit.

Ease to submit.
This is about just for the booking. For further experience, please wait and see. I found Nexus online as a five stars group. It will be working well.

June 2, 2025
Rated 4 out of 5 stars

So far

So far, easy enough to fill out pickup and dropoff. Can't rate higher until transaction is complete.

June 2, 2025

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