While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Absolutely love NGRAVE Zero and app! Super easy to use but more importantly super secure and knowing that my assets are secure is everything to me! I can focus on other issues like growing my portFo... See more

Rated 5 out of 5 stars

Set up was EASY! Follow instructions to be sure you don't mis-interpret the correct steps to ensure you have the COLDEST wallet available. Got mine a year ago and couldn't be any happier. Used others... See more

Rated 5 out of 5 stars

Ngrave.io is fantastic! I’ve had the best experience with liquid app and I’d love to see visual biometrics added. Plus, customer service is on point. Seriously, the Ngrave cold wallet, and their team... See more

Rated 4 out of 5 stars

Very expensive If battery stops working you have to buy a complete new wallet or need to put it on charger continuously, not a good option for such an expensive device. Not fully open source. Limi... See more

Company details

  1. Cryptocurrency Service

Written by the company

NGRAVE is a blockchain security provider offering a user-friendly end-to-end solution for individuals’ digital assets and cryptocurrencies self-sovereign management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

313 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super solid device and is the quality…

Super solid device and is the quality of a high-end cell phone. Super simple to use and the setup instructions are very precise.
If you've ever owned a ledger and had to push those little two buttons a million times you will greatly appreciate this unit.

February 23, 2023
Unprompted review
Rated 5 out of 5 stars

Best cold wallet on the market!

The Ngrave is one of the most expensive cold wallets on the market but it's definitely worth it! It is the most secure cold wallet worldwide and the display is big compared to other cold wallets. I also apprechiate the excellent customer support!

February 27, 2023
Unprompted review
Rated 5 out of 5 stars

I appreciate the timeliness of the…

I appreciate the timeliness of the response and resolution to my problem. Quality customer service. Beyond my expectations and truly have my quality of life in mind. I 100% recommend NGrave; amazing product and extraordinary customer support. Thank you!

February 22, 2023
Unprompted review
Rated 4 out of 5 stars

Great security device

Great security device, however balance only shows in US$ and Euro, so this is disappointing. Supported coins are very minimal and a token like XDC not even directly able to be added (unlike Ledger which was really easy to install). The Ngrave device is great technology and well worth the investment in terms of price as well, but the above mentioned items i.e. the little things from the consumer side taints the experience.

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

The ultimate crypto wallet

I recently purchased the ZERO hardware wallet and I am extremely impressed. The setup process was simple and user-friendly, and the accompanying app provides useful information about my assets. With the recent news on crypto exchanges, I'm happy that all my assets are finally safe. I also want to mention that I am extremely happy with the customer support provided by NGrave. They were extremely helpful and super responsive when I had questions about the device. I highly recommend the ZERO to anyone looking for a secure and convenient way to store their cryptocurrency.

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

Best hardware wallet on the market by far

Safety is so important in crypto, and I feel safe using my ZERO since the operating system is EAL7 certified. The back-up, Graphene, shows how serious NGRAVE is about all aspects of security. Also found it easy to set up and initiate transactions. Way better than my Ledger!

January 18, 2023
Unprompted review
Rated 5 out of 5 stars

It’s what I expected and what it should be!

It’s a device that I trust because of it’s robustness, I’ve been involved with security for a long time and I’ve looked at tutorials about Ngrave, looked into the documentation and the 10pg long review written by the Coin Bureau was the « ok let’s get one » for me.

January 10, 2023
Unprompted review
Rated 4 out of 5 stars

Issue resolved....Satisfied with Device

Updating my review from 1-4 stars.

I received instructions on how to update firmware. Only wish I had did not have to ask for this info. It is supposed that should be emailed to all buyers and posted on their social medias.

Very disappointed. Was looking forward this hardware wallet, but cannot add Solana and other coins, because firmware update does not read Zero device . You would think a product where they want you to hold something has valable as crypto, they would actually have 24 hour customer service. Past 30 days too, so hopefully not a complete waste of 100s of dollars on this thing.

January 4, 2023
Unprompted review
NGRAVE logo

Reply from NGRAVE

Hi Larry,

Unfortunately, we couldn’t find any contact history with you. We do everything in our power to reply within 24h and assist you as best as we can. Could you please reach out to support@ngrave.io? Our team will put their best effort into ensuring you a positive customer experience. We look forward to hearing from you soon!

Rated 5 out of 5 stars

It's a great product

It's a great product. Simple to use and I have complete trust in the team. They have always responded to emails in a timely manner and their responses have always exceeded expectation.

January 1, 2023
Unprompted review
Rated 4 out of 5 stars

Ngrave zero is an amazing product

Ngrave zero is an amazing product, the setup was a breeze. I'm looking forward to more token support in the future. My only issue I had is the firmware update, I'm having a hard time updating to 1.2, on windows 10, my systems only has 3.1 usb and thunderbolt 4, ports. So I guess I'll have to wait and see for those upgrades.

December 17, 2022
Unprompted review
Rated 5 out of 5 stars

I give 5 stars to ngrave user…

I give 5 stars to ngrave user experience without any hesitation.
I liked it .
Beautiful design,high quality materials,transactions offline.
Back up with graphen is a higher safety level.

November 27, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look