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Rated 5 out of 5 stars

Absolutely love NGRAVE Zero and app! Super easy to use but more importantly super secure and knowing that my assets are secure is everything to me! I can focus on other issues like growing my portFo... See more

Rated 5 out of 5 stars

Set up was EASY! Follow instructions to be sure you don't mis-interpret the correct steps to ensure you have the COLDEST wallet available. Got mine a year ago and couldn't be any happier. Used others... See more

Rated 5 out of 5 stars

Ngrave.io is fantastic! I’ve had the best experience with liquid app and I’d love to see visual biometrics added. Plus, customer service is on point. Seriously, the Ngrave cold wallet, and their team... See more

Rated 4 out of 5 stars

Very expensive If battery stops working you have to buy a complete new wallet or need to put it on charger continuously, not a good option for such an expensive device. Not fully open source. Limi... See more

Company details

  1. Cryptocurrency Service

Written by the company

NGRAVE is a blockchain security provider offering a user-friendly end-to-end solution for individuals’ digital assets and cryptocurrencies self-sovereign management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

313 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

No more worries.

For the first time in 7 years I feel that my portfolio is safe and under my control. Have tried many other wallets but was losing far too much sleep due to their connected nature and numerous attack vectors. Nothing but sweet dreams since I made the leap.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

The best currently on the market by far

NGRAVE is by far the best choice one can find on the market and the premium one pays for the wallet is certainly worth it for the additional security one gets.

Also, I like the fact that it is a wallet with a screen that resembles a smartphone or an I-phone

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

I am very impressed

I am very impressed with both, the quality of the wallet and the quality of support. I had many cold wallets before, and also wrote their support when had issues. I have never felt safe with any wallet due to experiencing hacks in 2022. This is the first time that I feel I can sleep well at night knowing that my crypto is safe. It's costly but hey, if you can't secure your crypto, it doesn't matter how good you are in trading and how much money you made. It will be gone - I've learned the hard way. I am grateful to Ngrave for creating such high quality wallet. Thank you!

December 29, 2023
Unprompted review
Rated 2 out of 5 stars

76 pound fees to get it to UK

76 pound fees to get it to UK. Waiting for response from them or refund. Not worth paying that on top. Also it should be highlited couse its a significant difference, on an already expensive product.

December 21, 2023
Unprompted review
NGRAVE logo

Reply from NGRAVE

Dear,
Sorry to hear that. Thank you for informing us and sharing your experience.
We have already been in touch via email. Right?
We have done everything to lower import fees as much as possible. We can perfectly understand that this is a very unpleasant surprise, but unfortunately, this is not something we have any control over.
We try to make it clear on every product page in our shop that an import fee may be charged and link to a FAQ with a list of all countries that charge this. It is also mentioned in our shipping policy.
But we certainly don’t want to blame you for having missed that, we’ll see if there is anything we can do to make it more clear.
We stand by at support@ngrave.io if you have any more questions or concerns.
Best regards,

Rated 5 out of 5 stars

I did lots of reading about dozens of…

I did lots of reading about dozens of hardware wallets. I bought 3. Ngrave arrived in my secure mailbox 4 days after I ordered it all the way from Germany to Australia using UPS. Keystone pro 3 arrived 2 weeks later via Amazon and the ledger nano still hasn’t arrived through DHL. Getting an answer from ledger is like trying to eat an apple through a tennis racquet. Even getting a refund from ledger is a nightmare and I started that process a week ago but their customer service and their responses have been terrible. So ngrave zero is very solid and easy to use. The device itself is like a fortress in a neatly arranged package. The screen is high end as is the chassis. It leaves all of our phone devices for dead in terms of build quality. Apple could learn a few tricks from ngrave design. Everything came boxed and separated. There was also an included high quality screen protector which when attached to the screen itself looks perfect and the touch responsiveness isn’t compromised. Every time I handle the zero it’s cold 🥶 and reminds me that I’m holding a cold wallet. It feels secure and safe. Amazing 🥲 work. The liquid app works really well with the device. I synced it up within a few seconds and I sync it after each transaction. Really nice piece of hardware and software. In my experience no product no matter how good it is is worth shelling out for unless it has service to match. the ngrave experience doesn’t disappoint. The team are quick to respond with easy to understand answers and they follow up with how I’m doing. The kind of service they provide is very much next level. In comparison with the keystone pro 3 the build quality is night and day. They both work very well but the security side of the setup is worlds apart. Ngrave relieves all my anxiety about the possibility of error or hacking. The keystone is all plastic including the screen I think while the ngrave zero is a glass screen and a body more robust than a hammer 🔨 🙂✊🔑💚

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

My first wallet and my first time in cryptos

My first wallet and my first time in cryptos. Everything was very easy. Receiving and sending different coins, stable coins and tokens.
Now I have to workout the NFTs.
The Graphene was a bit hard, you need good eyes... or glasses :-)
Zero and Liquid very easy!
There are some tutorials on the Ngrave website to clarify all doubts. Highly suggested.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and high quality product

The customer service team is excellent and highly responsive. I asked an important question late at night via email and an answer was provided early in the morning the next day! The Ngrave itself is a premium quality product that works exactly as intended and is easy to learn to use.

The graphene solution is ingenious and when combined with all the security features on the Ngrave itself, I feel that my crypto is completely secure for the long haul. I highly recommend this product for long term crypto cold storage.

November 28, 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy

Do not buy. if you cant trust there marketing, you cant trust them.
day before black friday sale, zero combo $498.
next day, received email to save $130 on combo.
went to website and they raised combo price to $551, but crossed out and listed for $448.
have screen shots of both days.

November 23, 2023
Unprompted review
NGRAVE logo

Reply from NGRAVE

Hello!
Sorry for the confusion. I will try to clear things out:
Our standard NGRAVE COMBO ($498) consists of the ZERO plus the GRAPHENE.

For Black Friday, we created a limited-time bundle:
COMBO at a reduced price of 15% for the first 24 hours ($421)
Free ZERO Screen Protector (valued at $25)
Free GRAPHENE Extra Lower Plate (valued at $28)
So if you add the standard COMBO ($498), the Screen Protector ($25) and the Extra Lower Plate ($28), the total value of the Black Friday bundle is $551.
However, customers can buy all this for the reduced COMBO price ($421).

We hope this explanation helped and that the misunderstanding doesn’t stop you from enjoying this offer.
We stand by at support@ngrave.io if you have any questions!

Rated 5 out of 5 stars

Ngrave is my favourite cold storage

Ngrave is my favourite cold storage. Easy to use. Also worth mentioning. Very good customer support. If you have any problem you can reach out and they will do the best to help you. I like the spirit of the whole company with a very unique and good product

November 20, 2023
Unprompted review
Rated 4 out of 5 stars

Ledger alternative...

Nice device, a bit bulky but the EAL 7 security certification convinced me to move away from Ledger. That said I believe the next itteration should be smaller and lighter. The fact that this is not open source makes me a bit uncomfortable. Ledger......

July 31, 2023
Unprompted review
Rated 2 out of 5 stars

Poor Quality Control & Poor Customer Service - Yet to Trust

The graphene seed phrase wallet is their best product. A very well thought out security solution for your phrases. However when it comes to the Zero wallet itself, the feedback from the interface is slow and there is something loose inside the device. I contacted support, who were slow and reluctant to help. I eventually had a second device sent to me that also seems to have something loose inside. (they were unwilling to resend another graphene as I had already filled it out before I realized there was something wrong with the device I had).

I was going to use this device as my primary storage but I have yet to feel comfortable transferring assets to it. It is the markets most expensive wallet at time of this writing and has poor customer service and poor quality control at best. If Ngrave can fix these two things, I believe they will be on their way to being trusted.

I spoke with Bene through Twitter who was initially helpful (thank you) and email correspondence exists with Jean-Christophe. I filled out a review survey they sent without hearing back from them and signed up for a product interview which I never heard back from. If I berated their customer service, I would understand why I haven't heard back. I believe I've only been honest and direct about the issues.

I do wish the company the best

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service and app and all

Amazing service and app and all! I can’t say enough ! If you have lots of crypto why not get the best %100 airtight cold storage wallet available!
Unlike others that lie to you !

August 9, 2023
Unprompted review

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