Notting Hill Genesis Reviews 828

We pay service charges for nonexistent services.
Rent and SG have increased by 55 per cent without any reason for all residents in our block.

I would avoid this company if I was you as you can see there is only negative reviews throughout with pretty much all the same issues!! There is no care for residence they just want your money!! we had no contact throughout our tenancy 1 home visit and we was there for 4 and half years!! When you called customer service are helpful but told you will receive a call back within 24 hours this does not happen when I finally spoke to my housing officer she stated that they are under staffed doesn't take a year to respond to an email regardless of how busy you are quite frankly. They just do not care about problems you have and do nothing to sort anything they are full of lies. Did not receive a response from complaints department went to the ombudsmen for advice and will take this further. Have left the house over 3 weeks ago and no response on deposit they really have no care in the world! do your research guys!

Awful service from this company
No one gets back to you, by phone or emails
Frustrating waiting over 2 years to get my property back from these incompetent people. Absolute disgrace.
Read the reviews we can’t all be wrong
Minus 5 stars I would say.
Please keep well away!

I have read the reviews about NHG and I can relate. Ive had to put in two complaints that are also under investigation from the Housing Ombudsman. The lack of communication, the constant changing of staff and housing officers, ignorance, lack of care, heartless. Erasing evidence from CCTV cameras, tampering with crucial evidence for management transfers, uable to get through by phone, emails ignored the list is endless ! NHG have multiple failings. Look on the housing ombudsman rulings NHG and see the list of cases. Look on the gov.uk site and see the investigations taken place and there grades. I'm really astonished of how they are getting away with so many failings and lack of improvement and putting tenants at serious risk including children. I agree with other reviews of how Housing Officers are clueless to there job, it's like they do not exist and trained to vanish and ignore. They must be trained in this way because every person does the same thing. They get paid for doing nothing at all and tenants having to do all the chasing. This is my first experience of being in social housing and it's a scary thought and feeling, lonely that you are ignored and treated very poorly. Makes you think when your in serious situation there is no one to turn to, very scary indeed. You have to protect and prevent your own life because social housing, authorities etc will not do anything or make situations worse. Do not rely on these services !! Not even the police help.

absolutely shambles! Disgusting service for residents. Rude and unhelpful staff. Then try making a complaint and they never bother to respond. Cases closed without resolve. If you have a choice, steer clear of nhhg. Can not be trusted!

How can you call an organisation and you have to wait 23 mins on the line before an operator attends to your query this happened to me at 15:37 today 31.03.2025.

I have been targeted and harassed using directed energy weapons and more relentlessly for around two years now in my Notting Hill Genesis flat, This all started once I moved to Stoll housing charity for veterans and after a horrific experience from anti social behaviour, discrimination, targeted harassment, negligence, corruption and more I was then transferred to Notting Hill Genesis of which it has just continued. After Stoll housing rejected three other possible moves in favour of my current NHG flat.

This is highly organised crime using sophisticated equipment, predators and more which has terrorised me in my home for around three years now and destroyed my life health and future. Before this point and moving to Stoll housing charity I have lived in London all my life quite happily with no such issues serving in the British Army and as a Ambulance Driver and many other roles being a tax payer since I was sixteen with no mental health input prior to moving to Stoll housing charity and Notting Hill Genesis.


This is really happening not delusion or mental health and firmly based in reality. This is a breach of human rights/privacy highly organised crime/corruption and more.

A predator harassing me has an eviction notice on his door since January 2025, he constantly bangs on my front room wall aggressively and shouts out threats and abuse, I have proof. As well as seriously targeting me with directing energy weapons relentlessly. Yet does not seem to be moving out, thus Notting Hill Genesis are continuing to create a hostile environment for me to live in among other very serious issues that has totally unlawfully victimised me.

I was born and raised in London its my hometown, To have Notting Hill Genesis and its predator tenants unjustifiably subject me to all the above and more after my Stoll housing scandal is absolutely disgraceful outrageous not to mention highly criminal and corrupt.

I deserve Justice and to expose the truth for what I have been inhumanely put through by Stoll housing, Notting Hill Genesis and its Predator tenants.

I lost all my driving licenses I earned in the British Army and held for 10years in total ,I fractured my right dominant hand dislocated my left shoulder lost a 40k career had my health destroyed and so much more directly due to this housing scandal in the space of a couple years with no such issues in my 32years prior!

Mr A A N

⚠️ Critical Warning: Tenants Are at Risk ⚠️
⚠️ Critical Warning: Tenants Are at Risk ⚠️
⚠️ Critical Warning: Tenants Are at Risk ⚠️

As a service user, I feel compelled to sound the alarm over the merger between Notting Hill Genesis and Peabody. What should be a process focused on improving services is instead looking like a massive exploitation of tenants' rights. These organizations appear to be more focused on treating people’s homes as profit-making assets than on the safety and dignity of those they’re supposed to serve. This merger raises serious concerns that need immediate attention.

Complete Disregard for Tenant Rights – Tenants have been entirely excluded from this process, with no consultation or meaningful involvement in how the merger will affect them. This is not just poor practice, it’s a systemic disregard for tenant rights. Tenants are not commodities. they should not be treated as mere financial assets to be bought, sold, or discarded without their input. The lack of consultation is deeply troubling. 🏚️❌

No Accountability or Transparency – These organizations are operating in secrecy. Tenants are left in the dark, unsure of how this merger will affect everything from rent increases to essential services. This is an absolute failure to be open with the public. If they truly had the best interests of tenants at heart, there would be full, transparent communication. This isn’t just bad management, it’s a deliberate attempt to bypass tenant concerns. We deserve the best. 💼⚡

Risk of Serious Harm to Tenants – With no oversight or protection, this merger could result in reduced safety, worsened services, and deteriorating living conditions for tenants. There are no guarantees that basic services like maintenance and emergency repairs will be prioritized, putting tenants at direct risk. People’s homes should never be treated as bargaining chips. This could lead to neglect, leaving tenants exposed to unsafe conditions. This isn’t speculation, this is a very real concern. 🚨🔒

Exploitation in Plain Sight, It’s clear that this merger is driven by profit, not public service. The absence of any independent body to represent tenants only adds fuel to the fire. there’s nothing to stop these organizations from pursuing their own agenda at the expense of those who rely on them. Tenant interests are being sacrificed, and no one is holding them accountable for it. This is a grave historical injustice. 💔💼

Given these changes, I strongly urge anyone considering engagement with this new entity to exercise extreme caution. The potential risks to your rights, safety, and autonomy cannot be ignored. Prioritizing your well-being should always be the top consideration. 🛑💡

Additional Note:
It’s also important to mention that Notting Hill Genesis and Peabody have been actively fighting to suppress my honest review, flagging it to Trustpilot in an attempt to hide the truth from the public. They seem determined to prevent others from learning about the serious risks involved with this merger. This behavior is deeply concerning, as it demonstrates an attempt to avoid accountability and keep tenants in the dark. The public has a right to an honest review based on my own experience and to understand what is happening, and I will not be silenced.

The worst company surprised it’s even running. Take you to court over arrears THEY created and constant change of housing officers every 5 seconds. No one responds to emails or repairs. Are you genuinely ok ?

My overall experience with Notting Hill Genesis, based on over a decade, while appreciative that they provide a place for me to live, is one where I am looked down at, that I’m subordinate and that I don’t particularly matter. I have learned how to navigate these pitfalls as best I can but it feels like I am on a tightrope, that I mustn’t upset them or else, this is from a good tenant who always pays their rent on time etc. This may be changing as I have had some more encouraging interactions recently, so who knows but I find it’s best to grin and bear it with them as best one can.

I have had nothing but trouble in the 8 years I have lived in one of their houses.
Repairs take months or years to get address if even ever. And then the contractors they send out do the minimum shoddy work needing to be done again. It's all patch jobs and excuses. Things are falling apart and I get told they will replace then nothing happens. Yet if you are even a day late with rent they hound you threatening eviction and court. I have put in multiple complaints that never get heard I have even been to the housing ombudsman and won a small pay out not that even then nhg didn't complete the repair.
I am so sick and tired of dealing with them going round in circles.

Awful experience, jobs don’t get done properly. Had issues with my heating for 5 months. Stair chair that isn’t working and they won’t fix it or remove it, floor keeps lifting, the walls are peeling…

Revolving door of housing officers, I have sent the same email 10 times over 3 years and not one of them has replied. A recent subject access request and their data officer hasn't been able to spell my name correctly, doesn't bode well. I requested that they spell my name correctly and they haven't bothered to respond. There is no accountability, liaison or truth in this organisation. Tenants are treated appallingly.

But their offices are very plush, corporate and comfortable.

If I could give NHG no stars I would! The turnover of staff and property managers is unbelievable I’ve lost track! I am currently trying to obtain ONE SIMPLE DOCUMENT to send to my solicitors to try and sell urgently this falsely sold shared ownership property which was classed as “affordable housing” what a joke that is! and not a single person is getting back to me. Absolutely disgusting how they treat residents, in actual fact don’t bother with residents and their needs! It’s not hard to get your job done and no one bothers to do so!

Do not give your property to NHG. We have been out of contract for 3 years and not only have we not had a rent increase, but NHG are not handing our property back. They keep filing incorrect section 21’s and dragging out the process. We are desperate for our property back this is insane!!! Despite solicitors getting involved NHG either ignore their emails or reply with a whole load of nothing!!! Our complaints go ignored and it feels like robbery at this point and causing a huge amount of stress!!!

Things go from bad to worse was informed last week that the scaffolding that's been up for 4 months due the leaks in the roof that have taken ten years to fix which forced NHG to pay compensation still not been taken down. Tried to log onto there system and guess what the system is down again and staff still have a amazing problem of not being able to pick up a phone.

Tenants struggle to give NHG the benefit of the doubt because there has been a revolving door on the position of Housing Officer. The service is haphazard, rife with substandard contractors, and disappointing over all. NHG make thr mistake of using the HO as the one point of contact for all issues, and right now in 2025, that model does not work!
Back in the 1990's before this amalgamation of NHHG with Genesis, there were effective HOs who were personable, approachable, and got repairs and other issues resolved for tenants.
The scraping of the bottom of the barrel for contractors, and pulling out the most slapdash, devil-may-care individuals is now the norm for the organisation in 2025.
Tenants are told to finish off carpentry and construction repairs themselves! What effect does this have on the quality of NHG properties? A disastrous one!
Older properties are rife with black mould and damp from broken pipes that tenants report, but due to yet another change of HO, there is literally no response whatsoever, so damage worsens and worsens, yet tenants are expected to pay rent and other charges for no service.
As this review is being composed, wastewater from two broken pipes is pouring down the bedroom window and the kitchen window. Zero response from NHG since July 2024 when this was first reported.
Is this lawful NHG?
What are the systemic organisational challenges that impede NHG from having decent coordinated response to repairs matters?
Disappointing and depressing.

Since November 2024, I've had a leak from a pipe connected to the tundish. Vital spent 3 months on this issue with no progress, despite multiple visits and daily calls. They eventually abandoned the repair in January 2025, claiming no responsibility for the cold water side.
Wates was then contacted, but their engineer also stated on three occasions that they are not responsible for fixing this. I've used annual leave for engineer visits and spent countless hours on the phone for updates and parts. This situation has caused significant stress for my 74-year-old mother.

As we approach April, it will be nearly 5 months since the issue began, yet my housing officer seems uninterested in helping resolve the matter.

I have lived in my flat for 14 years without any issues with mice. However, on October 12, 2024, I reported finding mouse droppings in my kitchen. Three days later, on October 15, my repair request was closed, and I was informed that I could not use the online repair portal for this type of issue. I was assured that the matter would be passed on to my housing officer (HO).

It then took a month for my HO to take action, and pest control did not attend my flat until November 11, 2024. Combat Pest Control visited three times and provided excellent service. They identified unsealed holes behind my brand-new kitchen—fitted by Notting Hill contractors PiLON in January 2024—as the entry point for mice. Instead of sealing these holes, PiLON simply built my new kitchen on top of them, leaving them open.

On their second and third visits, Combat Pest Control advised that the only permanent solution was to pull up the kitchen and properly seal the holes. They sent a final report to my HO on December 4, 2024.

Since then, I have repeatedly attempted to follow up:

- January 16, 2025 – Emailed my HO for an update (no response).
- February 8, 2025 – Emailed again, but the email bounced back.
- February 14, 2025 – Called Notting Hill customer service and was told they would raise the repair again with my HO.
- February 24, 2025 – Called customer service again. I was told the repair would be escalated and that if I had not received a response by 5 PM on February 25, 2025, I should call back.

I was given no specific time to call back, but upon calling them this morning I was advised I would have to call back after 12PM as they were dealing with emergency repairs, only! Which is the first time I have ever been told this upon calling customer service to report a repair.

I am frustrated by the sheer number of times I have had to chase this issue. My HO has been unresponsive, and I have been left with no option but to submit a formal complaint. Over the past 14 years, I have yet to encounter a single HO who is consistently capable of doing their job properly. They are never contactable by phone, and service standards continue to decline.

I request urgent action to resolve this issue, as well as a formal response regarding the unacceptable delays and lack of communication

Nhg have failed to respond to my complaint they just ignore me
I can’t use my heating I’m freezing cold
There is an issue with my heating and hot water charges verified by the engineer from vital and the company but nhg just don’t care ! Lots of residents in our association having similar problems .