Priyesh from the sales team, and Steven and Jack from the completions team, were great throughout our shared ownership purchase. They were helpful, clear in their communication, and kept everything... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a first-time buyer, the process has been overwhelming at times. Dereck from NHG Homes made everything feel far less complex. Even though I’m still in the journey, he took the time to explain things... See more
We have met @Shreya Vyas during our process to buy a property at Lampton Parkside. We are really impressed as her communication was clear, prompt, and professional throughout our interactions. She ans... See more
Our experience applying for shared ownership with Sales Manager Shreya was amazing! She guided us on every step and made us feel comfortable She was very hands on with our queries. She was approachabl... See more
Company details
Written by the company
For anyone, the process of buying a home in London, is a series of trade-offs. It can lead to scenarios you never dreamt you’d consider – forget the second bedroom, consider an unknown neighbourhood or even leave the city altogether. NHG Homes is the partner you’ve been looking for to help you navigate the array of choices, make compromises you’re comfortable with and find a home you deserve in the city you love. Our homes and developments are designed to a high specification, made achievable through the wide range of financial options we offer – from shared through to outright ownership. Always within reach of the city centre, reflecting the unique neighbourhoods they are part of and built for the people who make this amazing city what it is. It’s our home and we want it to be yours too. With NHG Homes, it can be. Choose London. Notting Hill Genesis is one of London's leading housing associations, managing over 66,000 homes across the capital and building thousands more our vision is a to provide homes that build a better place for all. The profits of homes sold by NHG Homes are invested back into the community, supporting services and developing more homes.
Contact info
Bruce Kenrick House, N1 9FL, London, United Kingdom
- 033 3000 4000
- sales@nhg.org.uk
- nhgsales.com
4.7
Excellent
323 reviews
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This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
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Coordinating smoothly between…
Coordinating smoothly between solicitors and advisors in the property purchase process.
March 21, 2023
Our first point of contact was Priyesh…
Our first point of contact was Priyesh who made the whole process really smooth. He promptly responded to all our queries and by following his advice we were able to get things done on time.
March 17, 2023
Unprompted review
Thank you for such a smooth experience!!
Thank you to the entire team and specifically Pav and Steven to help me all throughout the entire process!! Always very supportive, responsive and considerate!!
February 27, 2023
Unprompted review
The most exploitative
The most exploitative, incompetent, mismanaged and horrendously corrupt company passing on extortionate fees to the residents from an endless chain of contractors and subcontractors....total disregard to any resident's rights or needs... deeply regret entering into shared ownership, which proved the most expensive and stressful experience!
February 20, 2023
Unprompted review
Reply from NHG Homes
Hi Ellie,
We're sorry to hear that you've had a bad experience outside of our sales and progression team. We value your customer experience and work hard to guide you through the process to homeownership.
Thanks for responding to our request to provide more details. We’ll pass these onto our customer support team within the main Notting Hill Genesis group who will be in touch. If you are experiencing issues with your home after purchase there are a number of channels for you to seek help such as dedicated property managers, a residents app, an online chat facility at www.nhg.org.uk or you can call on 0203 815 0000.
Notting Hill Genesis Your The Best!
Steven has been our greatest support and guide all through the process. He has been following up and chasing on the progress so as to get us moving in the home on our desired date.
Thank you steven👍
February 19, 2023
Unprompted review
Just BRILLIANT!
Well, What can I say!!!? I have had the best experience possible with NHG!! The team second to none!! From the moment I first showed my interest with Anthony to the viewing, to the exchange!! literally 5/6 weeks! I could not be happier!
December 23, 2022
Unprompted review
Delighted for the service.
Wow!!! what a great experience from step 1 to completion. Priyesh, Steven and the team always supported and guided throughout the process. I would highly recommend.
February 15, 2023
Unprompted review
Shared-ownership transaction
We were lucky to be working with Steven. He was responsive, patient and helpful all along. This was a shared ownership transaction so had some extra moving parts. This has been completed today and as such, we are extremely grateful for Steven (and his team's) service. Highly recommended!!
February 15, 2023
Unprompted review
Our experience with NHG Sales has been…
Our experience with NHG Sales has been great from start to finish.
Steven was fantastic and ensured that everything part of the process went smoothly. He was always available for a call and took the time to assist with any queries we had. He also made sure that the solicitors were informed of all deadlines and made sure these were met.
January 27, 2023
Unprompted review
very professional and friendly team.
Simone and Steven helped me from beginning to end so that my purchase was simple and smooth
January 27, 2023
Professional and caring people in the NHG
I had a really great experience...followed and helped since the first viewing from Priyesh,very helpful...then I've been managed in a really good way from Steven...really appreciated from both for the amazing job and the quickest and professional service....
January 19, 2023
Unprompted review
Excellent service
Excellent service! Always available for questions and seem to really care about the process. A brilliant team. Would highly recommend!
Steven was very approachable and helpful. Thank you
January 18, 2023
Unprompted review
Worst service in the universe
Worst service in the universe. I don’t give credit to any of these fake reviews out there. Pre-sale everything was great, however upon completion, this company will push you to insanity. Avoid at all costs
September 29, 2022
Unprompted review
Reply from NHG Homes
Hi Abdul,
We're sorry to hear that you've had a bad experience outside of our sales and progression team. Our team in the sales office value your customer experience and work hard to guide you through the process to homeownership.
Thanks for responding to our request to provide more details. We’ll pass these onto our customer support team within the main Notting Hill Genesis group who will be in touch. If you are experiencing issues with your home after purchase there are a number of channels for you to seek help such as dedicated property managers, a residents app, an online chat facility at www.nhg.org.uk or you can call on 0203 815 0000
Kind regards,
NHG Sales.
Great service right up to completion
Very professional company, very prompt with replies and made the whole process run as smoothly as possible. Made it a pretty much stress free experience as a buyer. The whole team couldn't have been more helpful and especially John Vincent from the sales team. I would highly recommend NHG.
December 23, 2022
Unprompted review
Reply from NHG Homes
Thanks for your review Tom! It's great to hear about your experience and we've also passed your comments on to John as well.
Sales team/ Steven Trung Lam
The Sales team at NHG are really efficient and helpful. As a first time buyer who did not have much experience of the whole process, I received answers to all my questions and support where needed. Steven Trung Lam was especially helpful with progressing the purchase process, adding an extra push where needed, so the whole sales process from viewing to key handover took exactly 1 month. Steven always answered the phone or called back really soon, which I especially appreciate as a person who values efficiency.
November 30, 2022
Unprompted review
Appreciate the support from team
Appreciate the support from the team, especially Simone and Jack during the process. They had been helpful.
October 28, 2022
Unprompted review
Attentive sales staff
Attentive sales staff. Prompt response to queries. Very flexible and accommodating with appointment times
October 21, 2022
Efficient and prompt
Really efficient development company. Steven Lam Trung from the sales team was very efficient and guided me through the process as a first-time buyer. You'll never be left waiting for a reply!
October 19, 2022
Unprompted review
Shared Ownership Buying Experience
Steven has been amazing in the shared ownership process. He has been available at his earliest convenience when needed and is always willing to help to solve any problems/hurdles during our journey to completion.
October 20, 2022
Unprompted review
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