Absolutely avoid no customer care ! Never replied to several emails over 2 weeks time the only way to contact is via email which once again you never get a response ! Defiantly a trading standards iss... See more
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Great clothing at reasonable prices and fairly quick deliveries. However their Customer Service when a problem arises is appalling - after several emails, photos etc of a faulty tee-shirt I gave up a... See more
Company replied
I’ve ordered over 20 times from NICCE never had any issues, if I’ve needed to return it’s fast and simple , there customer support reply very fast, shout out to Holly in the customer service team aswe... See more
Company replied
They refused to accept y return which didn't fit. Despite the website saying easy returns AND all clothing can be returned on the product page. Awful people to deal with. I sincerely hope the busines... See more
Company details
Information provided by various external sources
Clean, simple, quality contemporary casualwear and streetwear designed in East London. Shop the latest NICCE menswear & womenswear collections. Free delivery on all orders over £50.
Contact info
Bethnal Green Road 238-240, E2 0AA, London, United Kingdom
- nicceclothing.com
2.6
Poor
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 2 weeks
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SHAMBLES OF A COMPANY
The fact that you responded to my 1 star review but not the countless emails I’ve sent to your company, the customer service is a disgrace!
in regards to my order on the 3rd of December, on the review below that doesn’t even allow me to respond my order number is 387226.
Miss g pride.
Email address is pridegeorgia17
G mail
.
Com
if you care to read the endless emails I’ve sent to try and get this sorted before my last resort being a review of this shambles of a company.
December 3, 2023
Unprompted review
Reply from NICCE
Hello Georgia,
We appreciate you and would like to extend our sincerest apologies for the delay in delivering your recent order.
We are currently experiencing an unprecedented volume of orders, especially during this busy season. The overwhelming demand has put a strain on our logistics and fulfilment processes, leading to delays in dispatching orders as quickly as we would like.
Please be assured that our team is working tirelessly to expedite the processing and dispatch of all orders, including yours. We understand the importance of timely deliveries, we sincerely regret any inconvenience this delay may have caused.
Once your order has been shipped, you will receive an email with the relevant tracking details.
- The NICCE Team
Order number 393560
Order number 393560
I ordered on the 2nd January received a confirmation email and not heard anything since no dispatch email. It currently still says unfulfilled I also emailed to alter the post code as it had been entered incorrectly by 1 digit I've heard absolutely nothing back it states do not send duplicate emails etc but they don't even reply to one email let alone duplicate the customer service is shocking this order is for a birthday present I need for the 17th January!! I've ordered items since from other business and recieved the items.
If Nicce can contact me and send My order ASAP I'm happy to alter my review until then I would avoid purchasing.
January 2, 2024
Unprompted review
Reply from NICCE
Hello Sarah,
We sincerely apologize for the inconvenience you've faced with your order. We understand the urgency, especially for a birthday present, and we deeply regret any delay and lack of communication.
Your feedback is crucial, and we appreciate your willingness to update your review based on the resolution. Please allow us a little time to ensure the necessary adjustments are made, and your order is on its way.
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused.
- The NICCE Team
been 25 days since the purchase
been 25 days since the purchase, still no sign of delivery or even a single update on the shipping, pretty dreadful experience considering I needed the clothing weeks ago. #391863 was the order number
December 28, 2023
Reply from NICCE
Hello Alex,
We sincerely apologize for the prolonged delay in the delivery of your order. We understand the frustration and inconvenience this has caused, especially considering your need for the clothing weeks ago.
To assist you promptly, could you please edit your review and provide your order number? With this information, we can investigate the status of your order and provide you with accurate updates.
- The NICCE Team
Still waiting for my order
Placed order on 5th December.Had confirmation say recieved my order.
Tried to call to see where order is.Phone message says high volume of calls.Send email and no one responds.
10/1/24 and still my order has not arrived order no 387293.Please contact me on my contact details ASAP
December 5, 2023
Unprompted review
Reply from NICCE
Hello Emma,
We sincerely apologize for the extended delay in receiving your order placed on December 5th. We understand the frustration and inconvenience this has caused.
We regret to inform you that, we do not have a phone line.
To assist you promptly, could you please edit your review and provide your order number? With this information, we can investigate the status of your order and provide you with accurate updates.
- The NICCE Team
Take money but don't deliver.
Placed an order (390816) on the 15th Dec. Received order confirmation. Money taken. 26 days later still no items or refund. Have emailed, but no response. Avoid!!!
December 15, 2023
Unprompted review
Reply from NICCE
Hello,
We sincerely apologize for the delay in processing your order and the lack of communication regarding its status. We understand your frustration and want to assure you that we are actively working to address this issue.
We regret any inconvenience caused and appreciate your patience during this process. Our customer satisfaction is paramount, and we are committed to rectifying this situation promptly.
Thank you for bringing this to our attention, and we apologize for any frustration this may have caused.
- The NICCE Team
Avoid!
Avoid!! Order No #31829 placed 14/12/2023 payment has been taken and product not received have sent 6 emails to customer service and received no response or reply from any
January 10, 2024
Unprompted review
Reply from NICCE
Hello Richard,
We sincerely apologize for the inconvenience you've experienced regarding your order. We understand your frustration, and we deeply regret any delays or lack of response from our customer service team. However, it's important to note that sending multiple emails may contribute to the backlog and further delay our ability to reach you.
After further investigation, we have confirmed that your order has been delivered. Thank you for your understanding, and we appreciate your patience.
- The NICCE Team
I ordered on the 3.1.24 for a birthday…
I ordered on the 3.1.24 for a birthday in February and money taken confirmation email sent but no delivery date. I've emailed twice now due to it not being dispatched or no update and no reply. How do I get a refund
January 10, 2024
Unprompted review
Reply from NICCE
Hello Hayley,
We sincerely apologize for the inconvenience you've experienced with your order placed on January 3, 2024. We understand the importance of receiving your order in time for a birthday celebration and regret any delays in communication.
To expedite the resolution process, could you please edit your review to provide your order number?
We acknowledge the frustration caused by the lack of updates and responses to your emails, and we are actively working to address this issue. Your satisfaction is our priority, and we appreciate your patience as we work towards a resolution.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
- The NICCE Team
No customer service
No customer service
Order number #390812
I placed an order on the 15th December and I am still yet to receive the order. I have emailed NICCE customer services as that is the only option for communication and I am just being ignored. Very bad customer service
December 15, 2023
Unprompted review
Reply from NICCE
Hello Halina,
We appreciate you and would like to extend our sincerest apologies for the delay in delivering your recent order.
We are currently experiencing an unprecedented volume of orders, especially during this busy season. The overwhelming demand has put a strain on our logistics and fulfilment processes, leading to delays in dispatching orders as quickly as we would like.
Please be assured that our team is working tirelessly to expedite the processing and dispatch of all orders, including yours. We understand the importance of timely deliveries, we sincerely regret any inconvenience this delay may have caused.
Once your order has been shipped, you will receive an email with the relevant tracking details.
- The NICCE Team
very poor unprofessional customer service
I placed an order 390879 on 15th December 2023 and received a confirmation email for order and money was taken. No despatch email since then. Three emails sent to customer team on 20th, 30th December and today to cancel my order and refund my money. No response to my emails. If you cannot honour order then why you have taken the payment. I will not order again from Nicce. Appreciate immediate refund of my money.
January 9, 2024
Unprompted review
Reply from NICCE
Hello Ram,
We sincerely apologize for the inconvenience you've encountered with your order. We understand and share your frustration regarding the lack of updates and responses from our customer team.
Please be assured that we are taking steps to improve our communication processes to prevent similar situations in the future. Your satisfaction is our priority, and we appreciate your understanding and patience.
If you have any additional details or concerns, please feel free to share them.
- The NICCE Team
Where is My order
Where is My order. No update since December the 3rd, no replies to customer service and no refund issued? I see you're replying here on a public forum so feel free to help me please?
Order number: 386438
December 3, 2023
Unprompted review
Reply from NICCE
Hello,
We sincerely apologize for the delay in updating you on your order, the lack of responses from our customer service, and any inconvenience this has caused.
We understand the urgency of your situation, and we will make it a priority to get in touch with you as soon as possible to provide a status update on your order, address any issues, and ensure your satisfaction.
Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to rectify this situation and restore your trust.
- The NICCE Team
I placed an order on 5th December 2023…
I placed an order on 5th December 2023 money was taking got email saying order received its now 9th Jan 2024 and still no order few emails been sent have received no response. The fraud team from my bank are now dealing with it. Will not order from you again. Very bad customer service order nos #387218. Still no response from nicce after asking for order nos
December 5, 2023
Unprompted review
Reply from NICCE
Hi Julie, we're truly sorry that you've experienced this with us.
Just so we can help, can you please edit the review to include your order number and we will be more than happy to investigate this for you right away?
Thank you for your patience whilst our team works around the clock to ensure that we can assist everybody.
- The NICCE Team
Order arrived but was wrong size
Order arrived but was wrong size. Have attempted to contact customer services 3 times but never get a reply. Absolutely disgusting service.
NICCE order #385025
January 9, 2024
Unprompted review
Reply from NICCE
Hi Dan, we're so sorry to hear that you have not received a response from our team regarding the incorrect size that was sent. We'd love to help you as soon as possible!
Could you please kindly edit your review to include your order number, so that we can look into this promptly?
We thank you for your continued patience whilst our Customer Service team works around the clock to ensure that we are able to assist everyone.
- The NICCE Team
Absolutely appalling service
Absolutely appalling service. Do not buy from them. My son ordered some clothes 2 weeks before Xmas. They have taken the money and not dispatched the order. We have contacted multiple time and had no response whatsoever.
Disgraceful service
December 16, 2023
Unprompted review
Reply from NICCE
Hi Laura, we sincerely apologise for the inconvenience you've encountered with your recent order. Your experience falls short of the standard of service we aim to provide, and we genuinely regret any frustration it may have caused.
To address your concerns and rectify the situation, we kindly request you to edit your review to include your order number. This will allow us to promptly investigate the matter, and please rest assured that our customer service team is working tirelessly around the clock to ensure every customer is attended to.
Once your order number is included in the review, our dedicated team will prioritise your case and work towards resolving the issue at the earliest. We understand the importance of your order, especially during the holiday season, and we are committed to ensuring a swift and satisfactory resolution for you.
Thank you for bringing this to our attention, and we look forward to addressing your concerns promptly.
- The NICCE Team
Order number #390470 Order NOT received.
Order number: #390470
As per other reviews, I placed an order 14th December 2023. Confirmation email, order and money taken. Nothing since. No expected delivery date or refund. I have emailed the customer service team and received no reply.
NICCE order number #390470 - where is my order?
December 14, 2023
Unprompted review
Reply from NICCE
Hello Donna,
We sincerely apologize for the delay and lack of communication regarding your order. We are currently experiencing an unprecedented volume of orders, especially during this busy season. The overwhelming demand has put a strain on our logistics and fulfilment processes, leading to delays in dispatching orders as quickly as we would like.
Please be assured that our team is working tirelessly to expedite the processing and dispatch of all orders, including yours. We understand the importance of timely deliveries, we sincerely regret any inconvenience this delay may have caused.
Once your order has been shipped, you will receive an email with the relevant tracking details.
- The NICCE Team
AVOID!!!!!!!!!!!!!!!!!!!!!👹👹👹👹👹👹👹👹
Hi , I placed an order on 26/ 11/23 order number is 383750
I haven’t received the order yet or any updates on the delivery.
Please do the needful.
Thanks
This was the email I sent to Nicce customer care on mid December. No reply or any update on order as of today 08/01/2024.
No PayPal option for payment otherwise I could claim back.My money LOST.
January 8, 2024
Unprompted review
Reply from NICCE
Hi Sebi, we sincerely apologise for the inconvenience you've experienced with your order (Order Number: 383750). We understand the frustration caused by the delay and lack of communication.
Upon reviewing your case, we regret to inform you that your order faced unforeseen challenges, leading to its cancellation. We understand the importance of timely updates, and we sincerely apologise for any lapse in communication due to a high-volume of emails our team has been receiving. We have processed a full refund for your order, please allow a few business days for the funds to reflect in your account.
We also want to clarify that we do accept PayPal as a payment method. We apologise if this information was not clearly communicated to you. Your feedback is invaluable, and we are actively working to improve our communication processes to prevent such occurrences in the future.
We understand the frustration this situation has caused, and we genuinely appreciate your understanding.
Thank you for bringing this to our attention, and we hope for the opportunity to serve you better in the future.
- The NICCE Team
Xmas Gifts Still Not Arrived After A Month!
I ordered some Christmas gifts for my boys on 27th November. The estimated delivery time was 2-3 days. I realised I still hadn't received the goods nearly a month later so I tried to contact NICCE. They don't have any phone number listed and the only way to get in touch is by email. I emailed them on 20th Dec to ask where the goods are, and if they weren't shipped to cancel and refund me. As I write this I still haven't had a response from them. However, it appears the goods were shipped on 29th Dec, and arrived to me on 2nd Jan. This was too late as I'd already bought alternative gifts. When I opened the package I realised they still only sent HALF the order! I will never buy from them again. BE WARNED!
November 27, 2023
Unprompted review
Reply from NICCE
Hello,
We sincerely apologize for the inconvenience you've experienced with your recent order. We understand your frustration and disappointment, and we would like to express our sincere apologies for the delay in response and the partial fulfilment of your order.
Firstly, we deeply regret the extended delivery time, and we acknowledge that this falls short of the service standards we strive to maintain. Regarding the lack of communication, we are truly sorry for not responding promptly to your email. We are currently working on improving our customer support channels to ensure a more timely and effective response to inquiries.
Once again, we sincerely apologize for the inconvenience caused, and we appreciate your understanding.
- The NICCE Team
No customer contact
Placed an order on 4th November, received order confirmation and payment was taken. Hadn’t heard anything for a couple of weeks and I started contacting via online and email. At the end of December I ended up getting a refund from PayPal. Not once did I get a response to my emails. Strange company.
It was order number 379485 if you want to figure out what happened. Even one response from the many messages I sent by email and online would have been helpful. I don’t think I’ve ever used a company with no response whatsoever.
November 4, 2023
Unprompted review
Reply from NICCE
Hello Joanne,
We deeply regret the unsatisfactory experience you had with your recent order, and we sincerely apologize for any inconvenience caused. Your feedback is valuable to us, and we appreciate you taking the time to share your concerns.
It is disheartening to hear that you faced challenges in reaching us and did not receive the level of communication and service you deserved.
If there's anything specific you would like us to address or if you have further details about your order, please share them with us. We want to make things right and ensure that steps are taken to improve your experience and the experience of our future customers.
- The NICCE Team
Customer service is none existent
Dont expect to be ordering from here ever again. I placed an order 15th December 2023 confirmation email and money taken. Nothing has happened since. I know it is a busy period in the year and thought id give them the benefit of doubt. It’s now the 8th January. I’ve emailed the customer service team and received no reply. AVOID THIS COMPANY
January 8, 2024
Unprompted review
Reply from NICCE
Hello,
We sincerely apologize for the unacceptable delay in processing your order and the lack of communication you've experienced. Your frustration is completely justified, and we deeply regret any inconvenience caused.
To assist you promptly, could you please edit your review and provide your order number? With this information, we can investigate the status of your order and provide you with accurate updates.
- The NICCE Team
Placed order, emailed team 2 minutes later to cancel, then despatched a few days later
Placed order, emailed 2 mins later to cancel
Item was never cancelled, despite emailing and providing plenty of time, item was sent.
Returned item, they expect me to pay for postage, which should have never been the case as I requested to cancel well within the timeframe.
December 5, 2023
Unprompted review
Reply from NICCE
Hello Cam,
We apologize for the inconvenience you've encountered with the cancellation of your order, and we understand your frustration.
Once again, we apologize for any inconvenience caused, and we appreciate your patience as we work to address this situation.
- The NICCE Team
Don’t order from them
Order Number #390407
Don’t order from them. I placed an order 14th December 2023 confirmation email order #390407 and money taken. Nothing has happened since. No expected delivery date or refund. It’s now 8th January. I’ve emailed the customer service team and received no reply.
Update- had a response from Nicce asking for order number to be added to this review. Order number was added on 8th January and no communication from Nicce since!! Now 13th January.
CAVEAT EMPTOR!
December 14, 2023
Unprompted review
Reply from NICCE
Hello Mark,
We sincerely apologize for the inconvenience you've experienced with your order, and we understand your frustration. Your feedback is crucial to us, and we want to address your concerns promptly.
To assist you promptly, could you please edit your review and provide your order number? With this information, we can investigate the status of your order and provide you with accurate updates.
- The NICCE Team
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