Absolutely avoid no customer care ! Never replied to several emails over 2 weeks time the only way to contact is via email which once again you never get a response ! Defiantly a trading standards iss... See more
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Great clothing at reasonable prices and fairly quick deliveries. However their Customer Service when a problem arises is appalling - after several emails, photos etc of a faulty tee-shirt I gave up a... See more
Company replied
I’ve ordered over 20 times from NICCE never had any issues, if I’ve needed to return it’s fast and simple , there customer support reply very fast, shout out to Holly in the customer service team aswe... See more
Company replied
They refused to accept y return which didn't fit. Despite the website saying easy returns AND all clothing can be returned on the product page. Awful people to deal with. I sincerely hope the busines... See more
Company details
Information provided by various external sources
Clean, simple, quality contemporary casualwear and streetwear designed in East London. Shop the latest NICCE menswear & womenswear collections. Free delivery on all orders over £50.
Contact info
Bethnal Green Road 238-240, E2 0AA, London, United Kingdom
- nicceclothing.com
2.6
Poor
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID THIS COMPANY
Ordered 16th Dec and did not receive my order #391165 . Tried contacting customer service multiple times by email but zero reply, only automated messages. Managed to get a refund through PayPal in the end. Terrible experience! never ordering from them again
January 17, 2024
Unprompted review
Reply from NICCE
Hello John,
We sincerely apologize for the inconvenience you experienced with your order. We're truly sorry to hear that you did not receive your order and encountered difficulties reaching our customer service. This falls short of the service we aim to provide, and we understand how frustrating it must have been for you.
To investigate and address this issue promptly, could you please edit your review to provide us with your order number? We want to ensure that such situations are not repeated in the future and would appreciate the opportunity to make things right.
- The NICCE Team
Order #387959 TERRIBLE CUSTOMER SERVICE
Order #387959
Absolutely appalled by the customer service of a company I have ordered from before and never had a problem!
I placed an order on 5th December for a Christmas present, money was taken and my order was confirmed. Since then I have chased customer services at least 5 times for updates on my order by emailing and on social media and haven’t had any response . It is now 6 weeks later I am still without my goods and no further forward with an update or a refund !!! This has put me off ordering from this company again and I will be letting my friends and family know about the terrible service I have received too!!
Avoid at all costs !!!
December 5, 2023
Unprompted review
Reply from NICCE
Hello Gillian,
We sincerely apologize for the distressing experience you've had with our service, and we deeply regret any inconvenience caused. Your feedback is crucial, and we appreciate you bringing this to our attention.
We are currently facing unexpected challenges in meeting our usual service standards, leading to delays in communication and order fulfilment. We understand the importance of your Christmas present and recognize the frustration you must be feeling.
Please accept our heartfelt apologies for the inconvenience and disappointment this has caused. We assure you that we are actively working to resolve the issues, and your concerns are being taken seriously.
- The NICCE Team
I just want to get my money back
I just want to get my money back. I placed the order on January 5th, no response to emails. I've contacted customer service twice, but only received automated email replies. Avoid it, it's a waste of time and money😡🤬
My order number is #393889
January 5, 2024
Unprompted review
Reply from NICCE
Hello,
We sincerely apologize for the inconvenience you've faced with your order, and we truly understand your frustration. We're committed to resolving this matter promptly.
To assist you further and expedite the refund process, could you please edit your review to provide us with your order number?
We understand that your experience has not met your expectations, and we're genuinely sorry for any disappointment caused. Rest assured, your concerns are a top priority for us, and we're working diligently to address them.
- The NICCE Team
placed an order #389826 on 13th…
placed an order #389826 on 13th December 2023 payment taken and order STILL processing. Contacted customer services several times only every get automated response. DISGUSTING customer service.
This is the second time ive updated this and STILL NO RESPONSE
December 13, 2023
Unprompted review
Reply from NICCE
Hello Trisha,
We genuinely regret the difficulties you've encountered with our service, and we apologize for any inconvenience caused. Your feedback is highly valued, and we thank you for bringing these issues to our attention.
Presently, we are confronting unforeseen challenges that have impacted our typical service standards, resulting in delays in communication and order processing. We acknowledge the significance of your order, especially considering it's for a Christmas present, and we understand the frustration this situation has caused.
Please accept our sincere apologies for any inconvenience and disappointment caused. Be assured that we are actively addressing the challenges and taking your concerns seriously. Our team is dedicated to resolving these issues and ensuring a smoother experience for our customers.
Thank you for your understanding and patience as we work towards resolving these matters.
- The NICCE Team
Order 387325 still not received **AVOID THIS COMPANY"**
Order 387325 still not received. Placed 05th December and no response to my numerous emails. Looking at their other reviews doesn't look like they care but still sending me emails with special offers. My kids love these clothes but I will not be buying any more NICCE from online or in any store
December 5, 2023
Unprompted review
Reply from NICCE
Hello Anne,
We sincerely apologise for the inconvenience you've experienced with your order. We understand the frustration of not receiving your order since placing it on December 5th, and we regret the lack of response to your emails.
Your concerns are crucial to us, and we want to assure you that we are actively addressing the issues you've raised. We apologise for any inconvenience caused by the emails with special offers, and we acknowledge the importance of resolving the outstanding matter first.
We genuinely value your loyalty and understand your hesitation to purchase from us in the future. Rest assured, we are committed to resolving these concerns, and we hope to regain your trust.
After thorough investigation, we want to inform you that a refund for your order has been processed. Please allow 3-5 working days for the funds to settle back into your account.
We understand the disappointment this situation has caused, and we truly appreciate your patience and understanding. Your feedback is essential to us, and we are actively working to address the issues that led to this experience.
- The NICCE Team
Order number #391760
Order number: #391760
I ordered my items on the 19th of December and they have not been delivered. I have tried to contact nicce multiple times but here nothing in return. There is no contact number to actually speak to someone. Just seems to me they want you to email them to fob you off.
Useless customer service.
AVOID THIS COMPANY!!!
December 19, 2023
Unprompted review
Reply from NICCE
Hello Malanie,
We sincerely apologize for the frustration you've experienced regarding your order placed on December 19th. We understand the importance of timely delivery and are genuinely sorry for any inconvenience caused.
We acknowledge the difficulties you've encountered in reaching our customer service and apologize for the lack of response. This falls below our standards, and we are actively working to improve our communication channels.
We understand your frustration, and we want to assure you that we are committed to resolving this matter and improving our customer service. Your feedback is invaluable, and we appreciate your patience as we work to make things right.
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.
- The NICCE Team
Ordered a tracksuit on 2nd of December…
Ordered a tracksuit on 2nd of December for a Christmas present, order confirmed and payment taken, have tried contacting multiple times but received no response. Have gave up now and have escalated with my bank to get my money back!
December 2, 2023
Reply from NICCE
Hello Liam,
We sincerely apologize for the frustration you've experienced with your order, especially during what should have been a joyous season. We understand the importance of timely communication and regret the inconvenience caused by the lack of response.
Your feedback is invaluable to us, and we're committed to addressing this issue promptly. To assist in resolving this matter, could you please edit your review to share your order number with us?
We regret that it has come to this point, and we're actively working to improve our communication channels to prevent similar occurrences in the future. We appreciate your patience and understanding during this process.
- The NICCE Team
Nicce cancelled my order and didn’t say…
Nicce cancelled my order and didn’t say why and didn’t refund my money.
I have been contacting them since 16th December and still no reply.
Order number: 389015
December 16, 2023
Unprompted review
Reply from NICCE
Hello Leanne,
We sincerely apologise for the inconvenience and frustration you've experienced with your cancelled order. We understand the importance of clear communication and prompt refunds. We understand the frustration this has caused, and we appreciate your patience.
After thorough investigation, we want to inform you that your refund has already been processed. Please allow 3-5 working days for the funds to settle back into your account.
We deeply regret any delay in communication, and we understand the importance of timely updates. Your feedback is valuable to us, and we are actively working to improve our customer service processes to prevent similar issues in the future.
- The NICCE Team
Didn’t receive order and nicce doesn’t respond
I ordered around a month ago and there are still no updates,
I tried to email nicce about 5 times and they’ve received the email but haven’t responded.
This is my order number 390897
December 15, 2023
Unprompted review
Reply from NICCE
Hello Saif,
We sincerely apologize for the delays you've experienced with your order and the lack of response to your emails. This falls below our standards, and we understand your frustration.
Please allow us a little time to rectify this situation, and we appreciate your patience. If you have any additional concerns or questions, feel free to share them with us.
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused.
- The NICCE Team
Still waiting
Wished I looked at the reviews here first before i put in a order in on the 14th December 2023 and now 13th of January 2024 and still waiting have sent 2 emails and given plenty of time to respond but to no avail I thought I was buying from a reputable on line store but looks like not the case.
Order number: #390181.
December 14, 2023
Unprompted review
Reply from NICCE
Hello Antony,
We sincerely apologize for the delays you've experienced with your order and the lack of response to your emails. We understand your frustration, and we deeply regret any inconvenience caused.
Please allow us some time to rectify this situation, and we appreciate your patience. If you have any additional concerns or questions, feel free to share them with us.
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused.
- The NICCE Team
Don't Bother!!!
This company cannot be bothered putting a size chart in association with chest and waist sizes instead they recommend you get your usual size (Not True) guess what they were Too Small
I always buy XL Boxers and with Nicce it should have been XXL so they were sent back Then you have to wait over 2 weeks to get your money refunded and you have to pay postage for the return AVOID
December 27, 2023
Unprompted review
Reply from NICCE
Hello Les,
We appreciate your feedback and apologize for any inconvenience you've encountered with the sizing and return process. Your experience is valuable to us, and we want to ensure we address these concerns.
We are actively reviewing our sizing information to enhance clarity and provide a more accurate fit for our customers. Additionally, we understand the frustration with the return processing time, and we are working to expedite this aspect of our service.
If you have any further details or specific suggestions on how we can improve, please feel free to share them.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
- The NICCE Team
Ordered on 7th December for a Christmas…
Ordered on 7th December for a Christmas present still not delivered still no order update have emailed 3 times no reply ...I just want a refund now but can't get in touch ... absolute nightmare order number 388381
Thanks for the reply but I still having been told what's happening with my order it's been 6 weeks now since I ordered the items ??
January 12, 2024
Unprompted review
Reply from NICCE
Hello Neil,
We sincerely apologize for the distressing experience you've had with your order. We understand the frustration and disappointment, especially considering it was intended as a Christmas present.
Your patience is appreciated, and we understand the urgency of your situation. If you have any additional concerns or questions, please feel free to share them with us.
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused.
- The NICCE Team
NO GOODS, NO COMMUNICATION
Ordered beginning of Dec- nothing has arrived.
Have emailed countless times - no reply.
Submitted a review to which they eventually replied asking for order ID and now they’ve flagged it as containing harmful content.
ALL I WANT IS EITHER THE HOODIE (WHICH WAS A CHRISTMAS PRESENT) OR A REFUND. SURELY NOT TOO MUCH TO ASK?
ORDER ID (IN CASE THEY ACTUALLY LOOK AT THESE REVIEWS) : 387335 ORDERED ON THE 5TH DECEMBER
January 11, 2024
Unprompted review
Reply from NICCE
Hello Ian,
We sincerely apologize for the significant inconvenience you've faced with your order. We understand and share your frustration, and we deeply regret the lack of communication and the delays you've experienced.
To expedite the resolution, we will prioritize your case and ensure that your hoodie is either delivered promptly or a refund is processed. We appreciate your patience during this process.
If you have any additional concerns or questions, please feel free to share them with us. Your feedback is crucial, and we are actively working to address the issues in our communication processes.
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused.
- The NICCE Team
Placed an order on the 14th December.....
Placed an order on the 14th December, for xmas stocking fillers, but these were never dispatched. Nearly a month later I have had no reply to numerous emails, no notification of any delay and am now seeking redress through my payment provider. Clearly customer service is a myth within this company, Avoid if possible. (Order number 390187)
January 11, 2024
Unprompted review
Reply from NICCE
Hello Robert,
We sincerely apologize for the disappointment and frustration caused by the delay in dispatching your order placed on December 14th. Your experience is certainly not reflective of the service we aim to provide.
We regret the lack of communication and the inconvenience you've faced. Your feedback is essential, and we are actively working to improve our customer service processes to prevent similar issues in the future.
To assist you promptly, could you please edit your review and provide your order number? With this information, we can investigate the status of your order and provide you with accurate updates.
- The NICCE Team
Easy purchase with a painless process
December 28, 2023
Reply from NICCE
Hello,
We are delighted to hear that your purchase experience was smooth and hassle-free! Thank you for taking the time to share your positive feedback. If you have any further comments or if there's anything specific that stood out to you during the process, please feel free to let us know. We appreciate your business and look forward to serving you again in the future.
- The NICCE Team
Terrible service
Order number: 387719
This company has terrible service! Placed an order in early December and still has not arrived to this day. They don’t respond to emails and seems like they just took our money. No idea what has happened with my order.
December 6, 2023
Unprompted review
Reply from NICCE
Hello Leeza,
We sincerely apologize for the unacceptable delay in receiving your order, and we understand the frustration and disappointment you must be feeling. We deeply regret any inconvenience caused by the lack of communication and the prolonged processing time.
To assist you promptly, could you please edit your review and provide your order number? With this information, we can investigate the status of your order and provide you with accurate updates.
- The NICCE Team
For those thinking or ordering…
For those thinking or ordering something from this company I offer three pieces of advice;
1 - don’t do it
2 - please don’t do it
3 - for the love of god, don’t do it.
Total shambles. They don’t reply to you. They don’t send items you have paid for (That is effectively theft by the way). You have more chance getting an email from your dog than from this lot. I would genuinely rather cut my testicles off with a rusty bread knife than deal with this company.
*** Automatic response from them on 11th January asking for more details from me. They do not reply via email or via their website but they do respond to reviews on here. My response.....
Hi,
You sent me the same response, almost word for word, on the 12th of December when I posted my first review. Yet nothing has changed. Why do you reply to Trust Pilot reviews but not emails directly sent to your customer service team? I will provide the order number in the hope that something will happen. 390392
***UPDATE They send an automatic response when you place a review and ask for details so they can address the issue ". Six days after receiving this information and i have heard nothing. They really are a truly awful company to deal with.
29/01/24
Happy that is now resolved. Absolutely laughable that this company would suggest that by me looking for some semblance of customer service, ie. a response from them, that this would be the reason it took 10 weeks to get a refund. Perhaps if you actually responded to your customers they wouldn't feel the need to contact you multiple times? Apparently sending emails to your customer service team can “hinder our ability to provide sufficient support”. Considering you provide no other way to allow customers to contact you then this is one thing you may want to address. Two months and two weeks it took you to respond to me. Maybe you should think about whether this is “sufficient customer support”.
Kind regards
November 20, 2023
Unprompted review
Reply from NICCE
Hello Graeme,
We sincerely apologise for the frustration and inconvenience you've experienced, and we understand your dissatisfaction.
We acknowledge your recent communication and the concerns you've raised. We understand the frustration you've experienced, and we would like to address the situation.
While we value customer feedback, it's essential to communicate respectfully. Sending over 10 emails to our customer service team can be considered excessive and may hinder our ability to provide efficient support to all customers.
We kindly request that you respect our team and allow us the time to address your concerns appropriately. Harassing emails can strain our resources and impede our ability to provide timely assistance to everyone.
Regarding your order, we have initiated a refund, and you can expect the funds to settle back into your account within 3-5 working days.
We are committed to resolving any issues you may have faced, but we kindly ask for your cooperation in maintaining a constructive and respectful dialogue. If you have further questions or concerns, we encourage you to communicate with us in a more measured manner.
Thank you for your understanding, and we hope to serve you better in future.
- The NICCE Team
Ordered 15th December
Ordered 15th December. 4 weeks later nothing. Emailed customer service 3 times and zero response.
Order number: #390756
December 15, 2023
Unprompted review
Reply from NICCE
Hello Stephan,
I apologise for the inconvenience you're facing with your order, and I appreciate you bringing this to our attention.
To assist you promptly, could you please edit your review and provide your order number? With this information, we can investigate the status of your order and provide you with accurate updates.
- The NICCE Team
Placed an order on 151223 and still…
Placed an order on 151223 and still waiting for fulfillment with no communication from Niice. Avoid this company.
January 11, 2024
Unprompted review
Reply from NICCE
Hello Lee,
I apologise for the inconvenience you're facing with your order, and I appreciate you bringing this to our attention.
To assist you promptly, could you please edit your review and provide your order number? With this information, we can investigate the status of your order and provide you with accurate updates.
If there's anything else we can assist you with, please don't hesitate to let us know.
- The NICCE Team
I ordered on 15 of December now it’s 10…
I ordered on 15 of December now it’s 10 of January I am still waiting for the order, I have sent several email for explanation no reply whatsoever.
My order number is 390715
Either pay my money back or I will be reporting you for fraud.
Still it’s been another 10 days I haven’t received my order.
December 15, 2023
Unprompted review
Reply from NICCE
Hello Ash,
We appreciate you and would like to extend our sincerest apologies for the delay in delivering your recent order.
We are currently experiencing an unprecedented volume of orders, especially during this busy season. The overwhelming demand has put a strain on our logistics and fulfilment processes, leading to delays in dispatching orders as quickly as we would like.
Please be assured that our team is working tirelessly to expedite the processing and dispatch of all orders, including yours. We understand the importance of timely deliveries, we sincerely regret any inconvenience this delay may have caused.
Once your order has been shipped, you will receive an email with the relevant tracking details.
- The NICCE Team
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