NiceCans.co.uk 

All attempts to contact you have failed, no response to email, phone calls unanswered and no facility to leave a message as the voice-mail was full as well. As said in previous emails this item was order over 2 weeks ago and you withdrew funds on the 12th of December after a second despatch date was given the original being on the 10th December.

As yet we have not had delivery which will be a great disappointment for one of my children at Xmas

Would use again 5 star

It sounds like many peope have had the same experience as I have.

I ordered Angry Birds knock on wood game three weeks ago, £19.99 left my account. Three weeks and three emails later I have heard nothing. I will keep badgering in to the new year until I get the money or the game!

Come on NiceCans - sort out yer moral compass!

I paid £90 for 2 Apple iPad cases they advertised as 'genuine', received a couple of days ago and they are so fake it's unreal!! Have called over 20 times today, simply says 'we are busy call later'. No reply to emails, returns form is not working.
Wish I had read the reviews on this site first - the site looks genuine but are in no way to be trusted - that's £90 I will never see again! Will be reporting them to the Police and Trading Standards first thing tomorrow morning.
Beware this site - pay a bit more money from a genuine company with a GOOD reputation!!!
Scamming b*stards!!!

Ordered Angry Birds Board Game 17/12, paid for express delivery. Money taken from account. No delivery, no update, cannot contact Nicecans by phone, standard recorded message 'we cannot take your call'.

Do not use.

I ordered from Nicecans on 13 December and the money was immediately taken from my credit card. The product was an Angry Birds game my 12 year old son wants for Christmas. It was guaranteed to arrive in time for Christmas and so far no sign! I am just about giving up hope now and he will be so disappointed as it is what he really wanted. They don't answer the phone and don't respond to emails either! I think I have been conned! Beware!

I ordered the Angry Birds Knock on Wood game from Nicecans on the 2nd of December because they offered the best price. The website said 'in stock' with more stock due to be in soon (4th or 5th Dec, I can't remember), I got the automatic 'we will update you on your order within 2 days email' but after a week and a half I had received or heard nothing, so I sent an email to the info@ asking for an update on my order. I then came across this website and my heart sank as I realised the item I had bought as a Christmas present may not just be delayed but not arriving at all!) However to my surprise I received a response to my email enquiry a couple of days later (on the 15th of December) saying that they were sorry for the delay as they had had an unexpected high number of orders and that my order would be dispatched soon, and later that day I received an email to say my item had been dispatched, although I remained dubious. Then yesterday it arrived, not in the greatest condition - the box was a little beaten up, it appeared a sticker had been removed from the front and the box was taped up in such a way that it made me a little suspicious that it could have been a return. Anyway by this point I was just glad to finally get the game it time for Christmas. Nicecans: Incompetent certainly, Fraudsters: I'm not sure. I will be sticking to Amazon in future.

Ordered over 2 weeks ago and paid for express delivery. After approx 4 days the item was not sent so I phoned to check. After 3 attempts I managed to speak to somebody who apologized and said it would be sent. Sure enough my status was updated to dispatched. 4 days later no goods ? So I phoned again, sane person and an apology and assurance that it had been sent. The following day still no goods so I phoned again !! I was advised that to ring back after the weekend if it had not arrived and they would send another aware of this I had already checked their stock which showed nil. He assured me that another delivery was due Monday !!! I asked for a royal mail tracking ref which he said he would email late .... It never arrived. Monday came and still no goods so I phoned and requested a refund. He apologized again and said that he had processed the refund whilst I was on the phone. Just checked my account 3 days later ..... Yes you've guessed it NO REFUND !! Just tried to phone again but unable to contact . I would recommend that you not use this site , when you do speak to them they appear genuine however their actions say they are not. I will continue to chase and if need take further action ( looking at other reviews I will not be alone)

I have tried and tried and sent countless emails to this company and still have had no response.

They say on there website that they have had more orders then expected, however now have staff in place to deal with the overflow....

I will be sending out a review of this company to every person I know letting them know my situation. Order Angry Bird Board Game for xmas gift now on the 22nd and still nothing!

Trading Standards, Watchdog, Police, and maybe a personal visit to there head office may be the action I need to take to find out what is going on and why my money has not been returned as requested!

Only company to let me down this year! wish I had read the poor reviews here first.

Ordered the Angry Birds board game as a Christmas gift as they said it would be back in stock & delivered by Christmas. When I didn't get the update e-mail within 48 hours I got worried and started looking into them & found all these poor reviews. I e-mailed them & asked them to update me on the status of my order. I didn't get a reply for a few days but I then got a reply to my message and confirmation that my item had been dispatched. The item duly arrived a couple of days later & is now sitting wrapped under the tree waiting fro Christmas. So in my experience slow communication but did deliver in the end.

Exactly as described and delivered on time, Would recommend

Where to start? It's been a rollercoaster of emotion but not necessarily from NiceCans themselves!...

I ordered a Samsung Galaxy SII Vehicle Dock (official) because at the time, these were the cheapest. I placed my order last Wednesday, the 14th, and exactly one week later, I have my product, which seems genuine (official samsung seal and a hologram .. oooo hologram!).. anyway, I will detail my experience for all those caring to read (and before anyone states it, I am NOT associated with NiceCans.co.uk or it's workers, owners, or anyone connected to it - at least, to the best of my knowledge.. this is an honest review of my experience.

As stated, I ordered the dock on the 14th - unaware of TrustPilot, or MoneySavingExpert's forum on the subject. I had a confirmation email which stated I would be contacted within 2 days with an update about my order. Exactly two days later, I did, it said "awaiting dispatch", this was at 08:07am on the 16th of December. Great I thought, and within a futher 2.5 hours, I had a subsequent email stating my order had been dispatched. The 16th was a Friday so I left it over the weekend....

Here's where my heart sank... out of interest, I wanted to see what delivery method they used, and being lazy on a Sunday night, I just typed NiceCans into google instead of the address bar... "DO NOT BUY", "FRAUD", problem ... problem ... problem... glimmer of hope .. problem... Oh no, what have I done?!

Whilst I was pretty tired and about to sleep before I decided to check on the delivery method, I was wide awake and read through most posts on Money Saving Expert, and on here... what had I done?! I needed this vehicle dock .. would it arrive?! I instantly had a lot of questions, and few answers. It was useful seeing NiceCan updates to reviews as that gave me some hope.

So, I called them up on Monday morning to see if I could find out how it would be delivered. I couldn't get through, no voicemail - no answer. I just wanted to know how they would deliver my item, and confirm they had the order. After a few attempts, I managed to speak with Michael(?). He checked they had the order and that it was indeed sent on Friday, 1st class apparently. He said it should be with me by Wednesday and, after a trip to my royalmail depot this evening, I have my item, exactly as planned.

So, in all, my experience of NiceCans has been great except for a few notes of which, I will detail below:

Email reponses. I sent a couple of emails but didn't hear anything back. I didn't really need to but I did ask questions - it would have saved a phone call if they sent a quick response. I can only imagine that people have been flooding them with emails asking where their items are. Fair enough. NIceCans, I would try and respond to as many emails as possible - you do state this is the best contact method. You could set up canned reponses - basic reply email templates saved in a document or something, one for awaiting stock, one for "thankyou for your email, we will look into this", etc... change them as needed! People will expect an answer to an email after they've handed over money! Answering emails would save some frustration typed up on TrustPilot!

Quick Delivery. I wouldn't say quick delivery on your homepage... maybe fast is even pushing it! I think my order stated 5 working days, so that would be accurate, but there are next day delivery options which some companys use which are quick delivery :) You pay a premium though.

I have read that many people have not received their orders yet, and for them I feel sorry, especially when bought as gifts. NiceCans may not have got their orders fixed yet, RoyalMail may have delays, all sortd of things can happen. Anything can happen and I hope NIceCans contact people affected and update them regularly. Maybe then, there will be more positive reviews on here. I ordered some cases from Play.com on the same day (14th) and one of the three (the last to arrvive), arrive today... so it's on a par.

Would I buy from them again? Possibly. If it's something I really need, I might call first to check on stock, and at least they have a telephone number, which some smaller online retailers do not. I have managed to speak with someone on the telephone in less than 4 attempts on a Monday morning, they were the cheapest at the time and in my case, the order went exactly as they had stated.

So all in all, yeah I would though I hope NiceCans can sort out some of their communications issue.

One last note, sometimes reading these forums can be like trying to diagnose any medical complaints using the internet - sometimes, you'll get to hear about the worst of it all, when it's not always like that!

like so many others I have ordered the Angry Birds board game for a christmas present early December. Not yet received, doubt I will do in time for Christmas. I was suspicious that they were the only place with the game 'in stock' wish i read this review first!

Poor customer service, i have emailed and got no response, phoned many times with no answer and their voicemail is full (probably of complaints). I dont know if this is a company thats grown very fast and unable to supply the demand or if they are just con men.

i ordered and xbox play and charge controller set on dec 2nd and i only recieved conformation that it was dispatched on the 17th dec which i thing is rediculous service! and now their is no garauntee i will get the item by christmas and i am appauled by this! if its showing as in stock then why did it take from 2nd dec untill 17th to be dispached! i actually dont even believe that i will ever even recieve the item at all after reading the dreadfull revievs on this place and i cant believe i didnt order from somewher i trust!

I ordered angry birds game on the 09/12/11 and i paid for it on the same day. I am still waiting on the item and I am waiting for a reply to my emails i have sent them also they said they would up date me on my order in 2 working days however they have still not got in touch. I am not happy with the level of communication as i have sent several emails and I have phoned up numerous times only to get no answer. I am really concerned that my order wont arrive by Christmas.

I had ordered the Angry Birds game like a lot of people here, order placed on 29th November (showing as 'in stock') for delivery within 5 working days, money taken straightaway and email saying 'update within 2 days' received. No update and no item one week later, so I emailed requesting information and got no reply. Tried calling and got no answer. Emailed again and got no answer. Sent a complaint using the site's online complaint form after doing some online research and finding the wealth of complaints about the company, which also appeared to get ignored. But, a week later I got a reply apologising for the delay and saying there had been a problem with stock due to high demand. Now, that's fair enough, but the lack of communication made me worry that I had been conned, especially after reading much of the information online regarding nicecans. I'm very happy to report that my order arrived this morning, however I doubt I will use nicecans again simply because of the very poor standard of customer service received. I understand Christmas is a very busy time for all retailers, but they can do better than this - and most of them do.

I ordered an Angry Birds game and an iPad case from this company at the beginning of November. I received an email acknowledging my order and saying that I would be contacted in two days re the status of my order. Payment was taken from my account the very next day. After a week I had not heard from them, so emailed them requesting an update on my order. I received no reply. I contacted them twice through their own website and also left a message for them on their voicemail and, on each occasion, received no response.
After 30 days I had received no response and no goods, so initiated reclaiming my money under the chargeback scheme through my bank. I am pleased to say that the money was refunded to my account yesterday.
I wish I had done my research before ordering from this company; the reviews on here and on Money Saving Expert say it all.
I would urge people to avoid this company at all costs and if, like me, you have already lost out to them, take steps to reclaim your money and report them to Trading Standards.

Ordered from these on the 2nd December still not received anything from this company, they have taken the money from my bank saying item was sent 2nd class upto 5working days waite the 5 days then tried to contact them to see we're the order was,finally got hold of a bloke saying sorry thee has been a hitch I will resend (12 December) you should get them by Monday 19 if you have not received please phone back( which I thought ok mail are busy this time of year ) phoned back on the 19th got intouch with the same bloke as he remembered my order and was very apologetic I will resend 1st class recorded and I'm still waiting. I have been Internet shopping for 6 years and have never come across a more diss appointing unprofessional business as this one. Bank and trading standards being contacted tomorrow then police.
MY ADVICE PLEASE PAY A LITTLE EXTRA AND FORGET THESE!!!!

So after doing a cople of searches on google shopping found this useless company selling the headphones cheaper than any where else, now I know why!!!!
Placed my order on the 5th Dec and like many other comments on this thread took my money but order status was 'awaiting payment, after contacting them via emailg got an email back from someone called Michael saying sorry and the order will be dispatched right now. That was on the 8th.
So gave them the benefit of the doubt and got to 16th and nothing so dropped them another email and got one back just saying 'sorry you should have it by Tuesday, and now its Tuesday and guess what..... still nothing, so off goes another email with more excuses to come my way.
Looking at all the reviews on here apart from NiceCans putting fake reviews on here surely this can be reported to trading standards !!
Get no response then will be in contact with my bank and hopefully they can help and also Southampton trading standards!!

I still haven't received the good that I ordered, they were not "dispatched" until I chased to ask where they were a week after order with no communication. There has been no communication since and they have not answered my phone calls or answered my emails. Shocking.

I wish I'd Googled them before hand. I will be reporting the company to Trading Standards.