It was may first time ordering from this company I had not read any review before placing my order which was a good thing be because once I read all the bad reviews I was worried that I had picked a b... See more
NiceCans.co.uk
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See what reviewers are saying
Ordered sennheiser headphones 19 days ago. Had email 18 days ago saying headphones dispatched. No headphones have arrived. Have sent 3 emails to nicecans asking for a postage update. No response. Call... See more
Ordered I pig docking station for daughters xmas present on 01/12/11. dely quoted upto 5 working days. E.mailed 09/12/11 as not received and no update as promised. Prompt apology received and advised... See more
I ordered goods from this company four weeks ago and have still not received them despite several complaints by email.(always goes to same message- will reply within 24 hours) Cannot get through on p... See more
Company details
Contact info
Forum 3, Parkway, Solent Business Park,, PO15 7FH, Southampton
- 0844 8127713
- admin@NiceCans.co.uk
- nicecans.co.uk
Excellent service
Even with the Xmas rush goods were delivered quickly. The price was amazing and quality so good.
The worst customer service I've ever experienced!
I placed my original order on the 28 November for the Angry Birds Knock on Wood Board Game. The confirmation email said that I would be updated on the progress of my order in 2 working days. I never received an update.
I then began emailing to ascertain when I should expect delivery of my order. After emailing a couple of times at info@nicecans.co.uk and a couple of times via the email form on the website and getting no response, I spent a day phoning. After many attempts I did finally manage to get through and I was told that they had run short of the games, but had now received another 100 and my order would therefore be dispatched immediately. I received and email on 14 December to confirm that my order had been dispatched.
As I had still not received the order by Monday 19 December, I sent another email asking how long delivery normally takes. I received an email straight back saying that it was sent recorded post and due to arrive Wednesday. It never arrived. I sent a further two emails to ask whether it was likely to arrive the following day, Thursday 22 December. I had no response. I also repeatedly tried to ring, but couldn't get through.
I tried to ring and sent a further email on Thursday 22 December. I received no response and no delivery. As my office closed for Christmas on Thursday 22 December this was the last possible day to receive the game in time for Christmas.
I ended up in a last minute panic having to face the shops to find my nephew an alternative Christmas gift.
On returning back to work after Christmas, the game has since arrived, but the whole experience has been awful. I will certainly never use NiceCans.co.uk again. Even if NiceCans.co.uk is the cheapest, in the future I will pay that little bit more for peace of mind that what I ordered will actually be delivered when they say it will be.
It took a while but you they came good in the end!!
Thought the worst like everyone else when my calls and emails went unanswered.
But low and behold when I thought all hope of seeing the jamo iPod dock was gone I received an email and assurance that the dock would be despatched and with me the next day.
And there it was.... Exactly as described and brand new.
Im sure there were reasons for the delays. All I can say is please learn from the errors this year and don't let them happen again.
You have some great products at great prices and I personally hope more people like myself leave a more positive comment.
still awaiting product
Ordered two products separately for christmas one which arrived on time and the other I am still waiting for. Discussed with staff on phone and assured another would be recorded delivered and still no sign. Appears a new company that did not anticipate a busy christmas work period.
Customer communication lacking
Bought Angry Birds for xmas present, website said in stock. Money left my account very quickly but no goods arrived. Spoke to someone after approx 10 days who said they had sold out but they had just had a delivery and I would receive it soon. It did finally arrive, but I feel I shouldn't have had to phone to find out where my order was, as they had sold out they should have contacted me to let me know the situation. So customer service/communication was bad, the goods themselves were fine though. All in all I won't use this company again, I like companys that are up front and honest with their customers.
Exceptional service, quality and price
I was looking to buy my girlfriend an iPad dock for Christmas when one of my friends suggested I get one that has bluetooth. Having searched the net I struggled to find what I was looking for. Eventually I stumbled onto NiceCans' website and placed an order for a docking station... 4 days before Christmas weekend.
My parcel was dispatched the next working day and I had the docking station delivered the next day. Super impressed!
BAD EXPERIENCE/DO NOT USE
Dreadful Company - I would not recommend anyone to use them. Ordered an item from them and within a couple of hours I notified them that I wish to cancel. Despite this they still went on to debit my Credit Card 3 days later and have not send the goods. It's clear that they do not trade fairly or within the set guidelines and I have reported to the Credit Company where hopefully their sponsorship from their bank to accept Credit and Debit cards payment will be reviewed and withdrawn. Avoid at all costs!!! I've learnt my lesson and in future I will take comments posted on sites like this seriously.
Do Not Buy Anything from NiceCans.co.uk
I placed an order with NiceCans.co.uk on 5th Dec, they took the payment the same day. Have I received my goods? Have I heck. I have emailed and received no response whatsoever, I have telephoned the advertised number which rings for a while and then cuts you off.
This website is listed as a "Non Trading Individual" - they were not wrong.
Do not under any circumstances buy from this site. I now realise that like many others I have been the victim of a scam. Have reported them to Trading Standards!

Reply from NiceCans.co.uk
fab product and delivery, cheers niceCans.
This product has basic usage but it is nice size, fits well and has good clear sound.
Excellent service, Thank you
Order arrived promptly and well packaged, excellent product at a good price. can't ask for any more really
Totally satisfied
I was searching sites for Angry Birds Knock on Wood game for my granddaughter - everywhere sold out! Had never dealt with Nicecans before, but their site promised delivery before Christmas when their next batch came in (16th Dec). After order had gone in I came across reviews from customers stating 'don't deal with these people', and was really concerned that my order wouldn't be fulfilled. However, I emailed them, got an instant response which said they'd had overwhelming amounts of orders, had employed extra staff to cope and that goods would be out the next day, received another email confirming this, and then another one to say goods had been despatched. Goods arrived on December 22nd. Box was damaged on one corner, but no damage to actual game.
I will use this company again.
Delivery slow comms and product good.
Ordered I pig docking station for daughters xmas present on 01/12/11. dely quoted upto 5 working days. E.mailed 09/12/11 as not received and no update as promised. Prompt apology received and advised order would be received by wednesday 14/12/11. Order arrived Tuesday 13/12/11. Initially very concerned from previous reviews but Once e.mailed communication good happy with product received. Nice Cans really do need to look at how they process and update customers to restore customer confidence.
Got what I wanted when I wanted it.
Got the item at the best price, delivered in good time.
not very good
I brought an item from them and paid for express delivery (2 working days) 4 days after I placed the order, I emailed them asking where my item was as I had not received it yet and the response I got was that the item was not in stock and they would send it out the day it comes in.Even though it said on the website it was in stock, no apologies or offer to refund my delivery charge, will not be using them again........

Reply from NiceCans.co.uk
A good selection of goods at great prices
The Sony headphones were a bargain! The cheapest price I could find anywhere and they sound great. Delivery was also very fast. Thanks.
No problems
Easy to use website, quick delivery, item was packaged well and worked as described.
Didn't deliver everything i ordered and are ignoring messages sent to them, they never answer the phone!
I purchased motorola Atrix Lapdock and cardock. The cardock was suppose to come with a rapid car charger for the phone. This item never arrived with the order. So i messaged them to inform them, after 3 days i had no reply, so i tried to call them numerous times and nobody ever answered the phone. I then sent a email to them as well and they still haven't repplied! It has now been over 7 days since i recieved my partial order! I will now report to my creditcard company and dispute the transaction after new years!

Reply from NiceCans.co.uk
Fast and efficient service
Delivery time was excellent and goods were received in good new condition. In particular the time of year I needed this item, I thought it would not arrive due to Christmas deliveries although it was not a present, it arrived before Christmas. It was urgent. Thank you.
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