Nick's Building Reviews 414

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Do not stand by product very bad customer service. When you buy the doors they go above and beyond when you receive them and have an issue nowhere to be found.

Rated 5 out of 5 stars

I ordered 23 Rustic Alder interior doors, prehung and finished. The doors and finishing were excellent. They are solidly built, and every door was true and required no adjustment before setting. None... See more

Rated 1 out of 5 stars

Door was delivered with no visible damage. Contractor installed door with precision. One problem, the vented side light wouldn't open. Made several calls to customer service, was told your problem yo... See more

Rated 1 out of 5 stars

Didn't email the receipt when asked even though they charged the invoice, they had to be reminded. Botched delivery and timeline as well. They stated 5 business days to crate the material which seem... See more

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2.7

Poor

TrustScore 2.5 out of 5

414 reviews

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Rated 1 out of 5 stars

Front door

Was told 2 weeks. Took a mouth . And there customer service lady's are short and rude. The people do not communicate amongst their building

December 20, 2018
Unprompted review
Rated 3 out of 5 stars

Acceptable Experience But With Some Disappointment.

I couldn't be happier with my door. Incredible craftsmanship. I received a lot of assistance with the ordering portion and delivery and fortunately for me things went as planned. I have had great difficulty locating help locally with my lockset after being unsuccessful in not only troubleshooting via telephone but also with lock sales department and the manufacturer additionally. It has lessened the overall experience and still has me frustrated even 5 months out since my purchase.

December 10, 2018
Unprompted review
Rated 5 out of 5 stars

TOP NOTCH

Top quality product at unbeatable prices. They do exactly what they promise, rare these days.

November 15, 2018
Unprompted review
Rated 5 out of 5 stars

Awesome Everything!

I ordered an unfinished Alder pine door. The quality is beyond wonderful. Absolutely BEAUTIFUL. The craftsmanship is top notch and the hardware is very high quality. Delivery time was as advertised and shipping crate was itself a work of functional art. Absolutely bombproof.

I will absolutely be ordering my patio doors here when the time comes.

October 16, 2018
Unprompted review
Rated 5 out of 5 stars

Beautiful door arrived well protected

Beautiful door arrived well protected. Love the quality. They delivery came on time with no issues. They were very helpful when I called with questions, even when they were about to close and the web designer was able to steer me to the right door.

October 1, 2018
Unprompted review
Rated 3 out of 5 stars

Beautiful but Bumpy CS.

The Door is just beautiful. But it was soooo difficult to get a shipping date. I was told multiple things by multiple people which made it impossible to coordinate the stucco work on a new building.

October 1, 2018
Unprompted review
Rated 4 out of 5 stars

Nice door

A little more difficult to order a door online. The folks there where quite helpful. I feel the quality of the door is very good. I would and have recommended Nicks

October 1, 2018
Unprompted review
Rated 4 out of 5 stars

Door arrived and I was very pleased…

Door arrived and I was very pleased with the shipping container it came in
You can tell they know what they are doing to protect the product
The Brazilian mahogany looks great!
It did take quite a while to get the product but I think because of their volume that’s why we had the wait
All in all 4 stars
They office staff was very responsive
Alan from San Diego

September 24, 2018
Unprompted review
Rated 4 out of 5 stars

Doors look great / Del, to long

Doors look great, It took way to long to get the finished product. If they have a million doors in stock you would think that there might of been some jams laying around somewhere! 4 weeks was a bit much in my book.

September 21, 2018
Unprompted review
Rated 5 out of 5 stars

Can't thank them enough!!

Can't thank them enough!!! Beautiful work!!! This is honestly the first time I buy something HUGE like this from out of state! I was very nervous about it, but I am so glad I did!!!! They keep you updated on its status! VERY AWESOME COMPANY!!!! Would definitely purchase again in the future! 😍 Thank you so much!

September 19, 2018
Unprompted review
Rated 5 out of 5 stars

This is the second time I have ordered…

This is the second time I have ordered a product from Nick's Building Supply. The first time a few years ago, I ordered 2 Redwood and Cedar Garage doors, this time an African Mahogany Front Doors with side lites....Each time my high expectations were exceeded! The doors are absolutely beautiful, (even the carpenters kept remarking how beautiful the doo was). Not only that, but the prices were the best! I did a ton of research, and no one came close, pricewise. Everything came is as ordered and in perfect condition. These guys are the best!!!

September 15, 2018
Unprompted review
Rated 4 out of 5 stars

Great doors - many delivery problems

The pre-hung doors were exactly as expected, high quality and easy to install - I also ordered matching trim in knotty Alder - I clearly expected knots and even blemishes on the edges but 2 door trim pieces (out of 20) had knots that had 'fallen out' leaving more than half the width of the molding missing. I gave a 4 star rating because of the high quality and indeed the staff were helpful and pleasant to deal with. But there were some MAJOR problems. Perhaps my biggest complaint was a lack of communication. Ordering 6 doors and several hundred feet of trim - I had given my credit card and patiently waited for the delivery notice. After more than 6 weeks I called and was informed that I had only paid 50% which is more than fair, BUT I was never notified that the other 50% was owed when the order was completed and was never notified of completion -- I waited so long because I didn't need the doors for 4-5 weeks. After clearing that confusion up and paying the rest of the invoice it took another week to actually get the doors shipped. I was told and have every reason to believe that the doors had been finished for some time and were just sitting waiting to be shipped. I would have expected that they should have immediately gone to the front of the shipping line. One other minor complaint the entire order was but into a single package that was 3 feet by 4 feet by 10 feet and weighted 775 pounds. First there was no way to check the doors on the truck (they were all fine) and second the size of the package made lift gate service impossible and even with 3 or 4 men there is no way to manually off load such a package from a semi truck. It would have helped to break the package into a manageable size for a small builder.

August 30, 2018
Unprompted review
Rated 5 out of 5 stars

WOW!!

WOW! We ordered our mahogany front door with sidelights from Nicks Building and were more than impressed. Our interior doors just arrived and they appear to be of the same great quality as the exterior door! Highly recommend these guys. The shipping is great too- ours were all shipped a considerable distance- they really crate these things well.

August 30, 2018
Unprompted review
Rated 5 out of 5 stars

Our beautiful rustic 8' arched door…

Our beautiful rustic 8' arched door shipped without problems and on time. After staining and installing, the door is awesome. thanks so much for making this work.
Gordon Lawrence

August 24, 2018
Unprompted review
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Reply from Nick's Building

If you send us some installation picture we can offer you a 100.00 amazon gift card.

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