Nicks & Co Timber Ltd Reviews 

151
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the timber and products, noting that orders arrive quickly and are exactly as described on the website. Consumers also deeply appreciate the helpful and friendly delivery drivers who consistently make getting long lengths of wood convenient and hassle-free. Some reviewers were not happy with the delivery process, mentioning that there was a lack of advance communication or notification regarding exact arrival dates. People pointed out that online ordering platforms should ideally include clear delivery date options so packages do not simply arrive without prior notice.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick and prompt arrivals... See more

Staff

Customers expressed great satisfaction with the staff, frequently highlighting friendly, helpful, and... See more

Product

Customers consistently note positive experiences with product, highlighting the great quality and timber... See more

Quality

Reviewers highlight positive aspects of quality, frequently expressing satisfaction with the goods. Consumers... See more

Service

Consumers find service to be positive, highlighting friendly people and reliable assistance whether ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always can rely on Nicks Timber. Sorted out my Firring Strips for my new flat roof on my extension at home. Good quality timber always friendly knowledgeable staff. Fair price into the mix and you... See more

Rated 5 out of 5 stars

Simple ordering and good prices made this a no-brainer! For convenience local delivery saves hassle if you dont have suitable vehicle to carry longer lengths.

Rated 5 out of 5 stars

Much better cladding than some of the other local suppliers. Like all shiplap, there were a few splits and knot holes, but not as much as others I have bought, so remember to add a little bit when o... See more

Rated 5 out of 5 stars

Ordered online easy collection helpful staff all round great experience at a real timber supplier. Long may it last.


Company details

  1. Lumber Store
  2. Fence Supply Store
  3. Landscaping Supply Store

Written by the company

Nicks & Company Timber ltd have been servicing the Gloucestershire area for over 165 years, offering quality timber and unbeatable prices, we have a devoted team with a wealth of knowledge and expertise to help guide you through any and all of your timber requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

151 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(151)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Good product, good communications and great that they provided timber at a length that was right for my job.

August 14, 2024
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Reply from Nicks & Co Timber Ltd

Thank you for your review, we appreciate our customer's feedback.

Rated 5 out of 5 stars

Great wood!

Great wood!

July 31, 2024
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Reply from Nicks & Co Timber Ltd

Thank you for your review, we appreciate our customer's feedback.

Rated 5 out of 5 stars

Good all round excellent customer serbice

I went into Nicks Timber to order decking joists and decking planks, the service from Amy was excellent, a delivery date for Friday morning was arranged, it duly arrived, the driver was great and unloaded all the timber by hand and placed it near to our back gate.

Everything from beginning to end was seamless, good old customer service values, well done to the whole team.

August 9, 2024
Unprompted review
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Reply from Nicks & Co Timber Ltd

Thank you for your review, we appreciate our customer's feedback.

Rated 5 out of 5 stars

Excellent products

Excellent products, delivered to where I needed them when I needed them.

July 31, 2024
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Reply from Nicks & Co Timber Ltd

Thank you for your review, we appreciate our customer's feedback.

Rated 5 out of 5 stars

Great on line service

Great on line service.
Click and collect and always help you load. Fair prices too

July 23, 2024
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Reply from Nicks & Co Timber Ltd

Thank you for your review, we appreciate our customer's feedback.

Rated 5 out of 5 stars

Excellent service as always

High level of 'customer service',friendly efficient staff, nothing was any trouble. Cut my timber to size to save me time, even though they were quite busy on the day.
Provides quality timber.

July 18, 2024
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Reply from Nicks & Co Timber Ltd

Thank you for your review, we appreciate our customer's feedback.

Rated 5 out of 5 stars

Seamless online shopping experience

Seamless online shopping experience. Ordered sleepers for flower beds, needed to be cut in various lengths, staff were helpful.

July 4, 2024
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Reply from Nicks & Co Timber Ltd

Thank you for your review, we appreciate our customer's feedback.

Rated 5 out of 5 stars

Excellent

Excellent - same day delivery!

June 24, 2024
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Reply from Nicks & Co Timber Ltd

Thank you for your review, we appreciate our customer's feedback.

Rated 5 out of 5 stars

Brilliant service

The website is easy to navigate, online ordering is a breeze. When I arrived to collect my trellis it only took a few minutes and the member of staff was courteous and brought it out to my car. This was my second time ordering and collecting from Nick's and it's now the only place I go for my wood. You can tell they have been in business for a long time and long may they continue.

June 12, 2024
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Reply from Nicks & Co Timber Ltd

Thank you for your review, we appreciate our customer's feedback.

Rated 5 out of 5 stars

Decking

Great service,decking in great condition and not warped very happy 😀

June 14, 2024
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Reply from Nicks & Co Timber Ltd

Thank you for your review, we appreciate our customer's feedback.

Rated 5 out of 5 stars

Great service

Support was provided on the order to ensure the correct parts were ordered and the delivery received in good time. All to high quality. Will use again

June 4, 2024
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Reply from Nicks & Co Timber Ltd

Thank you for your review, we appreciate our customer's feedback.

Rated 5 out of 5 stars

Easy to book on the website

Easy to book on the website. Fair price and reasonable delivery charge. Delivery driver was friendly and helpful.

June 7, 2024
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Reply from Nicks & Co Timber Ltd

Thank you for your review, we appreciate our customer's feedback.

Rated 5 out of 5 stars

Perfect service

Perfect service. My late father used Nicks timber all his career.
Could not fault their service.

June 5, 2024
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Reply from Nicks & Co Timber Ltd

Thank you for your review, we appreciate our customer's feedback.

Rated 5 out of 5 stars

Always pleasant and polite

Always pleasant and polite, If items are not available online, give them a shout they can likely still fill your order. Loading is made as easy as possible by the staff.

May 14, 2024
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Reply from Nicks & Co Timber Ltd

Thank you for your review, we appreciate our customer's feedback.

Rated 5 out of 5 stars

100% customer service, quality product as well 5*

100% customer service, quality product as well 5*
Always spot-on service with a smile whether trade or public. This Kingsholm biff respects you all!

Latest visit duly advised by machinist and tech advisor, my silly plan reworked accordingly, saving time and money.

Good prices even in this world of uncertainty and 100% great advice. Thanks guys

May 13, 2024
Unprompted review
Nicks & Co Timber Ltd logo

Reply from Nicks & Co Timber Ltd

Thank you for your review, we appreciate our customer's feedback.

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