Nico&Pouch Reviews 128

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick order processing and fast delivery, often noting that products arrive promptly and in perfect condition. People appreciate the vast selection of products, competitive pricing, and the overall quality of items received, frequently mentioning the freshness and flavor of the pouches. However, some customers also noted issues with delivery services, specifically mentioning UPS. These experiences included significant delays, missed delivery times, and packages not arriving at all, leading to frustration and a perception of poor communication regarding order status.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast delivery, with some... See more

Order

Reviewers mention positive feedback about order. Many customers praise the simple purchase process, constant... See more

Product

Consumers find product quality to be exceptional. Many reviewers highlight the freshness of the stock, with... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and fast... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that prices are... See more

Based on these reviews

Rated 5 out of 5 stars

I could tell through tracking that my order was filled and shipped immediately; unfortunately, UPS was very slow and didn't pick up the package from the sender's drop box for 48 hours. When they did p... See more

Rated 5 out of 5 stars

Amazing store, sending could be quicker, but it's Europe, well what else can say XD. Service is fantastic tho. Guys care about their customers. They send me extra boxes occasionally whether they ran o... See more

Company replied

Rated 5 out of 5 stars

Nico & Pouch – 5★ – Still my go-to after more than 2 years (and the only place I order from anymore) I’ve been buying my nicotine pouches from Nico & Pouch every month for over two years no... See more

Company replied

Rated 5 out of 5 stars

As a regular customer of Nico & Pouch, I can confidently say they’ve earned my loyalty with their consistently stellar service and top-quality products. Their nicotine pouches are a cut above—wheth... See more

Company replied

Rated 1 out of 5 stars

This has been one of the worst experiences I’ve had with an online store. The support team gives vague answers and makes no effort to actually solve the problem. I placed an order over a month ago,... See more

Company replied

Rated 1 out of 5 stars

On the 10th of September 2025 I placed an order at Nico&Pouch. 2 months and 14 days later and I haven’t received any products. I have sent multiple e-mails to Nico&Pouch, UPS and the Danish Customs bo... See more

Rated 5 out of 5 stars

"I would like to express my deepest thanks to Mr. Paul for his exceptional order handling. Your involvement and care did not go unnoticed—thank you for going above and beyond."

Rated 5 out of 5 stars

Outstanding! They were short something on the order and immediately tried to contact me to substitute (with a little extra). Quick shipping, great communication and great prices. No chance I’ll go any... See more

Company replied

Rated 5 out of 5 stars

"I had a very positive experience with Nico & Pouch recently. The product quality exceeded my expectations, and everything was exactly as described. I was especially impressed with how quickly the del... See more

Company replied

Rated 5 out of 5 stars

This is not my first time ordering from Nico & Pouch, and it won’t be my last. Good supply, good service and fast handling. One thing to note it that only once have I received the wrong or... See more

Company replied

Rated 5 out of 5 stars

As a loyal customer of Nico&Pouch, I can confidently say they’ve never let me down! Every order I place is handled with care and arrives in perfect condition, making them my go-to for nicotine pouc... See more

Company replied

Rated 5 out of 5 stars

Placed a few orders, excellent service, fast shipping and great product diversity, like buying from a huge snus fridge in Sweden

Company replied

Rated 5 out of 5 stars

Easy order, good price, fast Delivery in 2 days with UPS, compact and creative packaging to save cardboard. Worked like a charm.

Rated 5 out of 5 stars

Perfect service, products, and customer support. Nico&pouch the best one. Thanks to Malin for the support. Greetings from Italy

Company replied

Rated 5 out of 5 stars

Good selection and quick delivery. A nice little touch was a handwritten “thanks for ordering” note ❤️

Company replied

Rated 5 out of 5 stars

The purchase was simple and the delivery was extremely fast. Tank you

Rated 5 out of 5 stars

Great variety of product and fast delivery. Respect! :)

Company replied

Rated 4 out of 5 stars

Your service is excellent but delivery thru UPS always need to pickup from their center, thats bad. I paid for delivery charges but they keep on lieing that delivery attempt made.

Rated 5 out of 5 stars

all the times i have ordered have been great and this time i got a little thank you note very nice

Rated 5 out of 5 stars

When I initially received my order of 15 cans (11 different variants), it contained 2 that were pretty out of date, I informed their customer service and was promptly sent 2 fresh cans, with 2 other... See more

Rated 5 out of 5 stars

Quick orderprocessing and delivery with reputable shipping service

Company replied

Rated 5 out of 5 stars

They deliver goods at very competitive prices. Their support addressed my issue with the delivery company to my full satisfaction.


Company details

  1. Candy Store
  2. Tobacco Shop

Written by the company

Nico&Pouch is an online store selling original Nordic nicotine pouches such as Velo, Zyn, XQS, Apres and other brands. We ship to most markets in Europe. ✅ Fast shipping ✅ Great prices ✅ Original products


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

128 reviews

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Replied to 20% of negative reviews

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Rated 5 out of 5 stars

Ordered 5 cans to try

Ordered 5 cans to try. Had very good stock but wasn’t sure about the website since it had no reviews.
1 day after placing the order they wrote to me saying they refunded my shipping fees saying my order would be with free shipping. I had ordered with express shipping but they said my order was placed on standard.
Usually I have to notice these things myself and ask for some sort of compensation which rarely includes a refund. Very satisfied with their quick customer support. Will be ordering again in the future

April 7, 2024
Unprompted review
Show reviews in all languages. (128 reviews)

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