I had initial problems with this company as the small print means you accidentally start a subscription. Then 3 months later there’s another order on its way. However customer services were very good... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Its a fake site. I ordered a retinol cream from niftora website, but I received a different product instead. I raised a complaint regarding the incorrect delivery, and the product was subsequently p... See more
On my second order as I have found these great. I don't see too well so can't speak to wrinkle reduction but I love how they make my skin feel and everyone i have given to to try is equally impressed.... See more
Company replied
This is happening today : on the 19 th of October. Don't give your credit card to Nifora! This company is a a pure scam! i bought on the 19 th of September a pack of 8 masks that I have still not... See more
Company replied
You should know
2.9
Average
233 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought face masks
Bought face masks, ridiculously expensive, then they tried to bill me a subscription I didn’t request at 3 am in morning, luckily Revolut thought charge was dodgy and rejected the charge
October 26, 2026
Unprompted review
Its a fake site
Its a fake site. I ordered a retinol cream from niftora website, but I received a different product instead. I raised a complaint regarding the incorrect delivery, and the product was subsequently picked up by your team.
Despite sending multiple emails and messages, I have received no response, and my refund of ₹1,200 is still pending.
This experience has caused me considerable inconvenience and financial loss.
October 22, 2026
Unprompted review
Wouldn’t buy again
Like some people on here wouldn’t buy again or trust this company
It is a subscription which isn’t clear no matter what they say
Also they say it’s easy to cancel subscription at any time but when you go on to cancel a box flashes up with claim your free gift over the top off the page you need to cancel and you can’t close the page !! So no way of cancelling the subscription
Would be better for the company if they didn’t make people feel this way
Update ….I emailed on portal and they cancelled subscription
They did deal with this quickly
So customer service seems pretty good
October 21, 2026
Unprompted review
Reply from Niforashop
Thank you for sharing your honest feedback and for updating your review. We’re sorry for the frustration you experienced when trying to cancel your subscription.
We’re glad to hear that our team was able to assist you quickly through the customer service portal and successfully cancel your subscription. We truly appreciate you giving us the opportunity to resolve the issue.
Your feedback about the cancellation process is also valuable, and we’ll make sure it’s shared with our team as we continue working to make the experience clearer and easier for our customers.
Thank you again for your feedback and for recognising the support you received from our customer service team.
Great
On my second order as I have found these great. I don't see too well so can't speak to wrinkle reduction but I love how they make my skin feel and everyone i have given to to try is equally impressed. Im in UK and delivery didn't take too long.
October 2, 2026
Unprompted review
Reply from Niforashop
Thank you so much for coming back for your second order! 💕
We’re thrilled to hear how much you’re enjoying Nifora and, most importantly, how your skin feels after using it. It means so much to us that you’ve shared it with others and that they’ve been equally impressed!
We’re also so glad to hear your order reached you in the UK without too much of a wait. Thank you for your continued support and for spreading the Nifora love!
Customer Services are good
I had initial problems with this company as the small print means you accidentally start a subscription. Then 3 months later there’s another order on its way. However customer services were very good and helped me cancel it.
October 20, 2026
Unprompted review
Reply from Niforashop
Thank you for sharing your experience with us. We’re sorry for the confusion around the subscription and understand how unexpected it can be to see another order placed when you didn’t intend to continue.
We’re really glad our customer service team was able to assist you promptly and get the subscription cancelled for you. We appreciate you giving us the opportunity to resolve the issue and are grateful for your feedback, as it helps us improve the experience for our customers. 💗
Will restart your subscription without permission after stopping it
Used them for a while now and love the product, was ordering the masks monthly manually and then decided I would buy 3 months worth as I had continued to use the product. The next month I got sent another 3 months worth and realised I must have accidentally signed up to subscription so now having 6 months worth of masks I went onto my account and paused my subscription for 6 months and received a email confirmation of this. Unknown to me for no reason whatsoever 5 days before what would have been the next order if I hadn't paused the subscription an email I did not open as I had no orders and assumed it would be marketing was actually them telling me no we have decided to activate your subscription and charge you for 3 more months. Contacted them and they told me I would have signed up to the subscription and not realised when I informed them and sent proof of the pause and them choosing to for no reason restart my subscription they apologised said they would refund me and went totally silent. Shame as I really like the product but they will continue to charge your card regardless of you stopping any subscriptions and I currently have nearly a years supply now
October 19, 2026
Unprompted review
Reply from Niforashop
Thank you for taking the time to share such a detailed account of your experience. We’re genuinely sorry for the frustration and inconvenience this situation has caused, especially after you had been using and enjoying our products for some time.
We completely understand how upsetting it would be to receive another order after you had paused your subscription and received confirmation that it had been paused. We also understand your frustration with the lack of follow-up after you contacted our customer service team.
This is certainly not the experience we want for our customers. We’re glad to hear that you love the product, but we recognise that this does not make the subscription issue or the communication that followed any less frustrating.
Thank you again for bringing this to our attention. Your feedback is important to us and will be shared with our team so we can improve the subscription experience.
This is happening today
This is happening today : on the 19 th of October.
Don't give your credit card to Nifora!
This company is a a pure scam! i bought on the 19 th of September a pack of 8 masks that I have still not received ; Nifora is saying I gave a wrong address which is not true . Then on the 19th of October they have been able to charge me again without my consent the same amount as on the month before at my address . The address they are using is the correct one as for my original order.
Now I am asking the total refund to Nifora and up to now they say for technical reasons they cannot refund me.
September 19, 2026
Unprompted review
Reply from Niforashop
We’re sorry to hear about the frustration you’ve experienced with your order and subscription. We understand how concerning it can be to see a charge you weren’t expecting
If you need assistance cancelling your subscription or reviewing your account, please contact our customer support team at info@niforashop.com. Our team will be happy to look into your account, assist with the cancellation, and address any outstanding concerns regarding your order.
We’re sorry again for the inconvenience and appreciate you bringing this to our attention.
Don't work
I used nifora anti wrinkles collagen mask: nothing. Disappointed. I have tried some masks that left my skin awesome after use and following day already from the first use. But the nifora ones I used already 5 and saw no results at all
October 18, 2026
Unprompted review
Reply from Niforashop
Thank you for sharing your honest feedback. We’re sorry to hear that you didn’t see the results you were hoping for after using our Anti-Wrinkle Collagen Masks.
We understand how disappointing that can be, especially when you’ve used other masks and noticed a visible difference after the first use. Everyone’s skin can respond differently to skincare products, and we appreciate you giving Nifora a fair try.
We’d love the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to us at info@niforashop.com so our customer care team can assist you.
Thank you again for giving Nifora a try. Your feedback is genuinely appreciated and helps us continue improving.
In error I signed up and on monthly…
In error I signed up and on monthly basis they deduct money from my account..Impossible to contact them.
I was sick at the time.
October 16, 2026
Unprompted review
Reply from Niforashop
We’re very sorry to hear about your experience, especially knowing that you were unwell at the time. We understand how upsetting it can be to discover recurring charges for a subscription you didn’t intend to sign up for.
We’d really like the opportunity to help resolve this for you. If you still need assistance cancelling the subscription or reviewing the charges on your account, please contact our customer support team at info@niforashop.com. We’ll be happy to look into your account and assist you further.
We apologise for the frustration and inconvenience this has caused, and we appreciate you bringing it to our attention.
Very quick response to my query
Very quick response to my query. Left me fully satisfied with the explanation and my options!
October 15, 2026
Unprompted review
Reply from Niforashop
Thank you so much for your kind feedback! We’re delighted to hear that our team was able to respond quickly and provide an explanation that left you feeling satisfied with your options. 💗
We truly appreciate you taking the time to share your experience with us, and we’re always here if you need any further assistance. Thank you for choosing Nifora! ✨
I ordered pack of 2 Dr athlea 345 cream…
I ordered pack of 2 Dr athlea 345 cream from niftora I just want to know where is my order is not been shipped yet and i had made a prepaid payment and now when i am tracking my order its showing pickup exemption only
October 7, 2026
Unprompted review
As from the moment I started using…
As from the moment I started using Nifora products my face is more glowing and smoother. They really help in anti aging and there service is very excellent 👌 I really recommend!!
September 2, 2026
Unprompted review
Reply from Niforashop
Hello,
Thank you so much for taking the time to share your wonderful experience with Nifora! ❤️
We're absolutely delighted to hear that you've noticed your skin looking smoother, more radiant, and glowing since incorporating our products into your skincare routine!
At Nifora, our goal is to help our customers feel confident and beautiful in their own skin by providing high-quality skincare products that support hydration, improve the appearance of fine lines, and promote a healthier, more youthful-looking complexion.
It truly means so much to us to know that our products have made a positive difference in your skincare journey. We're also incredibly happy to hear that you've had an excellent experience with our customer service team. Providing exceptional service and making sure our customers feel valued and supported is just as important to us as the quality of our products.
Your kind words and recommendation mean the world to our entire team! Feedback like yours motivates us to continue improving and delivering the best possible products and shopping experience.
Thank you once again for choosing Nifora and for trusting us with your skincare routine.
I placed an order mistakenly in a…
I placed an order mistakenly in a different region ....nd as soon after that ... I sent an email to niftrocare as mentioned in their email procedure that before shipment I can mail u to cancel my order ...but as soon as it shipped after that the support team responded me through mail that the item cannot be cancelled..now how can I receive the item when I am not there ... Nd as per their policy if the item gets shipped nd then we cancel it I will be charged for 299/- for transport convenience...why when I already mailed u guys in ur support team to cancel my order why didn't u do it on time ...once it shipped after that u responded..so why should pay that amount...as my order is prepaid...I need an answer nd cancellation with full refund or else I am gonna sue this brand .
October 5, 2026
Unprompted review
Reply from Niforashop
Hello,
We’re sorry to hear about your experience and understand your frustration.
We’d like to clarify that we are Nifora Shop, and we are not associated with Niftrocare, the company mentioned in your review.
However, if you placed an order with Nifora Shop, please share your order number with us so we can look into this further. We're always here to help and would be happy to make things right.
Thank you for your understanding.
It is a scam web site..i have returned…
It is a scam web site..i have returned my order..but they didn't refund my money..i also emailed them..but all in vein...my money got lost...it is scam company..I got lost... don't buy anything through this website..it is a fake website also..fake product they are giving also...they are scamming customer ... Don't buy anything through this website
September 20, 2026
Unprompted review
Reply from Niforashop
Hello,
We're truly sorry to hear about your experience, and we understand your frustration regarding your return and refund.
At Nifora Shop, we take customer concerns seriously and are committed to providing genuine products and reliable customer service.
We'd appreciate the opportunity to investigate this further and make things right. Could you please share your order number with us so we can review your return, check the refund status, and assist you with a resolution?
We value our customers and would never want anyone to feel that their concerns have been ignored.
Do not buy anything from this company
Do not buy from this company. I’m still waiting for my face masks almost a month after ordering. In addition, I’ve been called into signing up for a monthly subscription which I never agreed to. Totally dodgy outfit / steer clear.
September 25, 2026
Unprompted review
Reply from Niforashop
Hello,
We're sorry to hear about your experience, and we sincerely apologize for the delay in receiving your order. We understand how frustrating this must be.
Regarding the monthly subscription, we'd like to clarify that our subscription option is clearly disclosed at two stages during the ordering process:
On the product page, above the “Add to Cart” button, the subscription option states: “Save 20% with automatic refills – shipped every month, no commitment, cancel anytime.”
At checkout, the recurring payment terms are displayed again before completing the order, confirming the subscription price and billing frequency until canceled.
Our subscription program is entirely optional and provides an extra 20% discount in exchange for automatic monthly deliveries. Customers can manage or cancel their subscriptions at any time.
We checked your subscription and it's been successfully canceled and you will not be charged for future orders.
Again, we're truly sorry for the inconvenience this has caused.
My go-to face mask
I absolutely LOVE the Nifora bio collagen face mask. Easy to sleep in and leave on overnight and the results are instant. My face looked and felt plump and had a gorgeous glass like glow to it all day. This is my go to before an event or special occasion, I wouldn't use anything else. I always recommend to all my friends & clients (I'm a makeup artist) and I always include in my bridal package for their skin prep.
February 21, 2026
Unprompted review
Reply from Niforashop
Hello,
Thank you so much for sharing such an amazing review! ❤️
We're absolutely thrilled to hear how much you LOVE our Nifora Bio-Collagen Real Deep Mask and that it has become an essential part of your skincare routine!
It's wonderful to know that you enjoy how comfortable and easy the mask is to wear overnight, and that you wake up to plumper-looking, beautifully hydrated skin with that gorgeous glass-like glow! That's exactly the kind of skincare experience we hope to deliver to our customers.
What makes your feedback even more special is hearing that you're a professional makeup artist who not only recommends our masks to friends and clients but also includes them in your bridal skincare preparation packages. We're genuinely honored to be part of such meaningful occasions!
We know how important beautiful, well-hydrated skin is when preparing for a wedding or special event, and it means so much to us that you trust Nifora to help your brides feel radiant and confident on their big day.
Your recommendation carries so much value, especially coming from someone who works professionally with skincare and makeup. Knowing that our Bio-Collagen Mask has earned a place in your professional kit is an incredible compliment to our team!
Thank you again for your continued support, trust, and enthusiasm for Nifora.
I have used many brands of mask
I have used many brands of mask. NIFORA is head and shoulder above all of them. I love it, it leaves my face soft and fills in the problem areas.
September 18, 2026
Unprompted review
Reply from Niforashop
Thank you so much for sharing this! 🥹
It truly means a lot to hear that you’ve tried so many different masks and that NIFORA stands out for you. We’re especially happy that you’re loving how soft, smooth, and refreshed your skin feels after using it. Our Bio-Collagen Mask was created to give skin that deeply hydrated, plump, healthy-looking glow, so hearing about your experience absolutely makes our day.
Thank you for choosing NIFORA and being part of our community! 🥰💗
These masks are amazing
These masks are amazing. Your skin feels and looks amazing afterwards. They are easy to apply and sleep in. Love them.
September 14, 2026
Unprompted review
Reply from Niforashop
Thank you very much for taking the time to share your wonderful experience with our Nifora Bio-Collagen Masks. We’re delighted to hear that you’ve been enjoying the results and that your skin feels soft, hydrated, and refreshed after each use.
It’s also wonderful to know that you find the masks easy to apply and comfortable to wear as part of your skincare routine. We put a great deal of care into creating a mask that provides an enjoyable experience while helping the skin appear smoother, plumper, and beautifully radiant.
Your kind words and support truly mean a great deal to our team. Thank you for choosing Nifora and for trusting us to be part of your skincare routine. We hope you continue to enjoy that fresh, healthy-looking glow with every mask! 💕✨
i love them thank you very much 🤠
August 16, 2026
Unprompted review
Reply from Niforashop
Thank you so much for your lovely feedback! 💕 We’re so happy to hear that you’re loving them! It truly means a lot to us when customers take the time to share their experience. 🥰
We hope you continue to enjoy using them and that they become one of your favorite little additions to your skincare routine. ✨ Your support means so much to the entire Nifora team, and we’re incredibly grateful to have you as part of our community.
Thank you again for choosing Nifora and for sharing the love with us! We hope you enjoy every single use. 💗✨
Extremely satisfied
Extremely satisfied with the masks I ordered. My 55yo face pumped after overnight (I put the mask before sleep) Deep hydratation, visible plump! It takes time to arrive but it's worth waiting 😊 very helpful customer service! Highly recommend ❤️
August 4, 2026
Unprompted review
Reply from Niforashop
Thank you so much for sharing your wonderful experience! ❤️
We’re absolutely delighted to hear that you’re enjoying your Nifora masks and that your skin felt deeply hydrated and visibly plumper after using them.
We also really appreciate your patience with the delivery and are so glad you felt they were worth the wait! And thank you for your kind words about our customer service team — that truly means a lot to us.
Thank you again for choosing Nifora and for recommending us. We hope you continue loving your masks and enjoying that fresh, hydrated glow! 💕
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.