Night Master Reviews 717

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I must admit, i was a touch sceptical about spending this sort of money on a glorified tourch, right up up untill i turned it on and cast the beam around a thousand yards. First outing was on rats, ev... See more

Rated 5 out of 5 stars

As all Pulsar products appear to have the prices ringfenced, I chose to use Night Master based on previous reviews. I ordered a new Thermion 2 scope and it was delivered next day. Seemless ordering... See more

Rated 5 out of 5 stars

I honestly cannot think of a better company than Night Master. Tom offered excellent, detailed and hugely helpful advice and was endlessly patient and supportive as I made my choice. He always respo... See more

Rated 5 out of 5 stars

I recently bought a Helion 2 Thermal imaging monocular from Night Master for foxing at night. The advice I received from Night Master was excellent and I have been delighted with the monocular that ha... See more

Company details

  1. Hunting Store

Written by the company

Night Master - the leading Focusable Hunting Lamp and Powerful IR Illuminator


Contact info

4.9

Excellent

TrustScore 5 out of 5

717 reviews

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Rated 5 out of 5 stars

This is a rare thing

This is a rare thing, we have no complaints or room for improvement from this company. Everything is as it should be and delivery was swift and informed.
Just so wish it was made in the UK!

October 5, 2021
Rated 1 out of 5 stars

Ordered thermal monocular and a torch

Ordered thermal monocular and a torch, next day. Two days later after finalising credit was told out of stock 3-4 month lead time, offered an upgrade at discount, transferred to ware where I was told I should've looked at stock before ordering and that they wouldn't give any discount, won't be using them again, unprofessional retailer.

Edited to add...I was told by your team that I could have a discount on the higher spec, only to be told by you that you weren't prepared to do it, speak to your team, and that fact there's no apology or anything says it all.

September 15, 2021
Night Master logo

Reply from Night Master

Hi Joe,
I'm sorry you are not happy with your experience with us, but as explained on the phone, it was clearly marked on our website that the item you ordered was not in stock and that the order you were placing was for "back order". It is mentioned in several prominent places before you placed your order.
Unfortunately we can't offer any discount on items purchased through finance, as stated on our website. Profit margins are very low on Pulsar equipment and the fees we pay when someone takes finance makes it not viable to offer a discount.
I'm sorry you feel like we behaved in an unprofessional manner, if we do make a mistake, we always do our best to put it right, but in this case there was no error on our part. As you can see from other reviews on Trust Pilot we are always praised for our excellent customer service.
Thanks,
Night Master Team

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