Nike Reviews 535

One of the worst customer service I have ever encountered. Ill never shop with Nike online again. Chat advisors refuse to give their name, ive been left out of pocket with damaged trainers for christmas and they are refusing to resolve it. Keep cutting me off the chat and im now having to go through my bank to put in a claim against them!

The sizes is incorrect, size 9UK says 44 EU 😀

I recently ordered a parcel from Nike, and I am extremely disappointed with the delivery experience. The delivery person handed over my package to a neighbor without my consent and didn’t even bother to call me or notify me directly. To make matters worse, I don’t even know this neighbor, which made the entire situation incredibly uncomfortable and unprofessional.

Nike’s delivery instructions should prioritize delivering the parcel to the customer or at least ensuring they are contacted before leaving it elsewhere. This level of carelessness and lack of communication is unacceptable. I expected a much higher standard of service, and this incident has left me feeling frustrated and insulted. I hope Nike takes steps to improve their delivery process to avoid such issues in the future.

Wish I'd read these reviews first! Decided to order trainers direct from Nike for Xmas present. DPD was supposed to deliver but didn't bother even trying, just took straight to our 'nearest' collection point which is a return trip of ten miles away. Could not retrieve from there to deliver. No apology from DPD. No refund of delivery charge possible. No customer complaints policy. Totally unprofessional for such a large company.

Waiting for a delivery since the 30th Nov. Nike are investigating allegedly! Initialially told 5 days, then 8 days and now 9 days ! Called and requested to speak to a manager but told its not Nikes policy to let you speak to a manager ! Terrible customer service especially for a parcel that through Nikes own website tracking shows as still being at an Evri depot. After asking to speak to a manager several times they just hung up on me. Disgraceful service not putting their customers first at all 😡

Thief’s
Didn’t deliver goods and will not refund my delivery charge!
Would never use this inadequate, untrustworthy, useless, imbecilic company ever again!!
Order number CO465993799
You thief’s
You’re a multi million dollar company & you still steal from customers!!
SHAME ON YOU

Shocking customer service. Order went through twice due to glitchy website. Couldn’t then cancel even though the website claims you can. No way to contact customer service at all. Via chat or phone. Just useless from a brand happy to take your money but provide no customer support. One way traffic. I would advise to order elsewhere or not at all.

Twice sent my order to an incomplete address, despite selecting the pick up address on the Nike website. Won't change the delivery address and will only offer a refund, I have to re-order at a higher price. Terrible experience

Trainers not delivered. Stuck with Evri delivery service. Nike chat bot directs me a Nike representative to be told service isn’t working due to being to busy.
Hanging on the phone for over 1 hr and no one to speak to.
Nike you’ve got my money but I have no trainers.
Please sort your shocking customer service out! It’s horrendous!!!

Not even worth a star- the quality of the shoe is so poor.
My very light footed son had tried a few pairs and they peel apart at the toes.
Sad that such a large company has so little responsibility and care for their product

Returned football boots for different size, lied to repeatedly regarding when new pair will be dispatched terrible customer service

My Nike Air Max Ivo trainers started to fall apart (the rubber in the heels disintegrated) when less than a year old. I should add that I am a 69-year-old man who doesn't go running or hiking – I wear these because of arthritic feet.

I logged a request for refund via Nike’s chatbot, received an email asking me for photos, receipt etc, which I sent – and have been ignored ever since (two months ago now). Emails are not answered.

These trainers are very badly made, from inferior materials, and Nike’s customer “service” treat you with contempt. The chatbot no longer functions either “due to overwhelming demand” (I’m not surprised – everybody is complaining).

Don’t waste your money – find a reputable supplier of sportswear.

Recently ordered some trainers in the black Friday sale with a 25% off discount code. Trainers were due for delivery a week later and after checking order tracking page the courier listed it as "Exception" and that it is being sent back to Nike?? confused to say the least, I contacted Nike via the web chat. They advised that unfortuntely nobody was able to collect from their courier depot so its been sent back to Nike... THIS IS A HUGE NATIONAL COMPANY! the web chat advisor immediately processed a refund as I was told it wasnt possible to send the trainers out again. I was then offered a 15% discount code to re-order but that they wouldnt honour the black friday discount code as it had expired. So I was down money while I waited for my refund, I had no product and then expected to pay more than my orginal price not to mentioned the inconvience it has caused. I then called Nike to talk to a operator who advised me that I was told the wrong information and that they could honour the discount code however I'd be expected to pay for the trainers full price to then be refunded the difference after? So not only do I not have my product on time, I'm waiting 8 working days for my original refund, im expected to pay the full price to then wait another 8 working days to be refunded the difference and having to wait over 2 weeks for my product. The operator didnt listen and advised me it wasnt within Nike's policy. Terrible customer service and unfortunately not the first bad experience with Nike.

One star in generous! I placed an order with nike to take advantage of the 25% off deal. My order was meant to be delivered by DPD. They did not deliver it and when I checked tracking it was sent back to nike. I tired to contact nike via their live chat but not possible then tried to contact DPD (not easy) but eventually spoke to a human who gave me the tracking number of the parcel sent back to nike (different to the tracking numbe when it was sent to me) since then I have tried to contact nike but just keep getting cut off. Their live chat is inactive so no way to get in touch.

This is by far the worst customer service experience I’ve ever had. I placed an order and realized just 7 minutes later that I needed to cancel it. You’d think canceling an order three days before delivery would be simple, right? Wrong. They outright refused to cancel it. No flexibility, no understanding, just a flat “no.” It's ridiculous that in 2024, a company can't handle something this basic. I’ll never order from them again and highly recommend avoiding them unless you enjoy being ignored and treated like your time doesn’t matter.

Shocking customer service and terrible responses to complaints.

27/11/2024 - Nike has the absolute worst customer service ever. I purchased trainers which got lost by Royal mail and they are NOT willing to refund my money.

I have been a customer of Nike for over 20 years but now i have decided to close my account with them and no longer purchase any of their products given their horrendous customer service.

Ordered on Sunday...delivered on Tuesday before 11 am. Superb trainers and 25% off too. Brilliant service!!

The worst customer service I have ever received, still not received my trainers, called this morning and the so called "athlete" couldn't of been more unprofessional, yawned while talking to her, then laughed when i said you don't seem to care where my order is. Refused to put me through to a supervisor. What makes it worse you can't contact anyone else. Shocking for a huge company. Nike....if you read these contact me please!!

Just had a web chat conversation with a person called Cindy who didn’t seem to understand a word I was saying and abruptly ended the conversation like she had helped but hadn’t answered my query?! Absolutely appalling service and no resolution!!! Took screenshots of the conversation it was that ridiculous. What the heck has happened to Nike? Update: football trainers for sons birthday after waiting 4 weeks for the ones he had designed himself, ordered a size 4, I thought they looked small when I took them out the box and put them against a pair of Nike Jordan’s size 3.5 and they are at least 2 sizes smaller! And the quality was awful, like something off Shein. Fuming and call centre staff fob people off just like the online web chat agents!