Nikkel-Art.co.uk Reviews 

259
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

I have received the order. All relatively fine. However I have received a bill for import tax. At NO point was there anything that advised me I would have to pay this. I have emailed them twice to as... See more

Rated 1 out of 5 stars

Not buying from this company again! Expected delivery 8 Dec 2022 - having placed the order early Nov - no update from the company to say delivery stuck with Fed Ex awaiting customs clearance. UK custo... See more

Company replied

Rated 1 out of 5 stars

Nikkel Art uses stolen intellectual property in the form of photographs, vector graphics and drawings. The images they offer as prints are taken from stock websites such as Adobe Stock, Shutte... See more

Company replied

Rated 1 out of 5 stars

A photo I submitted could not be printed properly into a poster, the poster became too dark. I received the following answer from Nikkel-Art.nl: production-technically everything was fine, so sorry. N... See more

Company replied

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Nikkel-Art


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1.4

Bad

TrustScore 1.5 out of 5

259 reviews

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1.4

All reviews

(259)

2 reviews in the last 12 months

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Rated 2 out of 5 stars

There was no communication 2 or 3 weeks…

There was no communication 2 or 3 weeks without reply then finally they started my order,the print is good quality however the print goes out of line completely which I assume is a printing error. I doubt i will get a refund or a new print.

September 1, 2020
Unprompted review
Nikkel-Art.co.uk logo

Reply from Nikkel-Art.co.uk

Dear Mr Hodson,

I’m sorry to hear that you aren’t satisfied.
You have made the order on the 8th of August, due to a Belgian holiday and a late delivery of the materials, we couldn’t produce faster.
I’m sorry that we didn’t bring you up to speed.
On the 18th of August we have shipped your order. I’m sorry but this isn’t a period of 3 weeks. Also we only work during the week, from Monday till Friday and not in the weekends.
About the fact that there is something wrong with the print you say. I cannot find any communication about that. We haven’t received any message about this. Without any message or pictures, we cannot help you.

Our apologies for this.

Kind regards,
Jessica
Customer service

Rated 5 out of 5 stars

Great quality prints

Bought a kitchen splashback from nikkel art a couple of years go. Was impressed with the quality of their product although it took some time for the splashback to arrive as they appear to close their factory during August. Anyway, ordered a number of aluminium prints this time. Everything arrived (much quicker this time) and again impressed with quality of the images. Already considering further purchases.

August 27, 2020
Unprompted review
Rated 4 out of 5 stars

Good quality product for the price

Good quality product for the price and arrived more or less on time which, given the pandemic , is to be applauded.

Deucted one star as the roller blind was not quite level when extended / rolled up and the faces on the photo have been blurred despite a licence fee having been paid. However, I suspect this is to do with General Data Protection Regulation .

Overall, I am pleased with the result.

August 26, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant quality and excellent service!

The canvas is very good quality and I absolutely love it. It is a scenic picture and is really clear, almost feel like I am there when I look at it. It has finished off my room perfectly.
Delivery was fast - I expected it to take a week from when I ordered but it arrived just 3 days later!

August 26, 2020
Unprompted review
Rated 2 out of 5 stars

Decent product, but shabby customer service and inadequate communications

Decent product, but a shame about the very poor levels of communication (not even an automated order acknowledgement) and very long delivery time. Appreciate that Covid-19 is impacting many businesses, but that's why good communications become all the more important. Oh, and the order was received incomplete (missing 'sticky screws') - contacted them via their own website, but no response after a couple of weeks. Pretty pathetic and very poor customer service

August 16, 2020
Unprompted review
Rated 5 out of 5 stars

Great picture selection

Great picture selection. The print quality is brilliant on canvas and i feel it was a decent price. Delivery was quick and overall satisfied with the picture. No faults

August 12, 2020
Unprompted review
Rated 5 out of 5 stars

Stickers

Hi. We put the stickers on the glass doors. The sizes is perfect was.The stickers is very nice.It was worth the wait. Thanks.

August 5, 2020
Unprompted review
Rated 4 out of 5 stars

What a difference - wonderful blind!

The blind arrived in good time, quality is very good, only issue is with the design of the bottom section of the blind - the reflection in the water has large pale pink areas that don't look right, the art team should have spotted it. Otherwise it looks great, this is my second order with Nikkel-Art, the other blind still looks great after more than a year, would recommend the products, there is a great range of designs available and the blinds look very special!

August 4, 2020
Unprompted review
Rated 5 out of 5 stars

Very pleased with item

Very pleased with item. My only grumble would be delivery took two weeks longer than quoted but it was shipped quickly so not really the fault of the company.

July 31, 2020
Unprompted review

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