Nikon Reviews 303

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, often highlighting its personalized nature and efficiency. Many people reported that their products were returned in like-new condition after repairs, with some even receiving complimentary replacements or loaner equipment. The staff is frequently commended for their helpfulness and professionalism, contributing to a positive overall experience. However, some customers also noted issues with product quality and delivery services. A few people experienced problems with their products shortly after purchase or repair, while others expressed dissatisfaction with delayed deliveries and a lack of communication regarding shipping updates, particularly when UPS was the carrier.

What people talk about most

Service

Users describe positive interactions with service, highlighting great repair services, efficient processes,... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the quality and durability of Nikon... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers expressed satisfaction, noting that their... See more

Delivery service

Consumers find delivery service to be ambiguous. Some customers report a first-class service with fast... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used my compact Nikon 8x20 bins for survey work in the mountains for years and the focus wheel had become loose. Even though it was out of warranty and the parts were no longer covered, the works... See more

Company replied

Rated 5 out of 5 stars

The ring holding the ocular lens on my small Nikon Prostaff binoculars had broken so they were unusable. Although I had had them 2 years the company replaced them for nothing as they felt getting the... See more

Company replied

Rated 5 out of 5 stars

Having been caught out with a local generic repair many years ago, I sent my D5 body back to Nikon for a pro repair. More expensive - but it's so worth it. Nikon had to disassemble most of the body, r... See more

Company replied

Rated 5 out of 5 stars

I was planning to trade or sell my D750, On inspecting it, WEX photographic flagged a shutter issue which i hadn't really been aware of as it was a back up. They sent me a link to Nikon as they inf... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

303 reviews

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Rated 5 out of 5 stars

binocular repair

I wanted to get my binoculars repaired but they were obsolete with no spares available. I was offered a good deal on a new pair which was great as they came in a very short time.

December 10, 2025
Unprompted review
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Reply from Nikon

Dear Paul,

Thank you for your your kind feedback.

We are very happy to hear that your experience with Nikon has been of five star quality, with a quick resolution to your broken binoculars.

We hope you continue to be a happy member of our Nikon family.

Best regards,

Nikon UK

Rated 5 out of 5 stars

Extremely Helpful and Efficient

I recently purchased a pre-loved Z8 and when I checked on the Nikon website discovered that the previous owner had not had the requisite factory recall repairs made (the lug coming unscrewed).
I logged my details on the Nikon UK website and was sent by return a prepaid shipping voucher.
Sent it off and within a mater of days was contacted to say it had been carried out was I going to be in to receive the camera. As it happens I was away for a week so Nikon service kept the camera, rang to confirm I was back before sending it.
Overall an excpetional service. Very Helpful and efficient.

March 25, 2026
Unprompted review
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Reply from Nikon

Dear Colin,

Thank you for your your kind feedback.

We are very happy to hear that your repair experience with Nikon has been efficient and that our team have been able to provide an excellect standard of service.

We hope you continue to be a happy member of our Nikon family.

Best regards,

Nikon UK

Rated 5 out of 5 stars

Needed a few minor repairs for 3 Nikon…

Needed a few minor repairs for 3 Nikon D7500 cameras. I was very impressed with the service, in particular being able to monitor the progress of each individual camera. Superb customer service.

April 18, 2026
Unprompted review
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Reply from Nikon

Dear Kevin,

Thank you for your feedback.

We are very happy to hear that you were impressed with the service provided. We strive to provide a personalised service, tailored to each individual repair request.

Thank you for being a part of our Nikon family.

Kind regards,
Nikon UK

Rated 5 out of 5 stars

Nikon always reach my expectations not…

Nikon always reach my expectations not only with loan of new lenses but also with good repair service. For me it’s working and I am happy to be part of Nikon family

April 13, 2026
Unprompted review
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Reply from Nikon

Dear Marcin,

Thank you for your feedback!

We are so glad to hear you are satisfied with the service you have received and appreciate you being a loyal part of the Nikon family.

Kind regards,
Nikon UK

Rated 5 out of 5 stars

Fantastic Service

Great service from Nikon UK, the damaged camera was collected, repaired and returned all within the quoted time scale. The price was also extremely reasonable for all the repairs carried out.
I was kept up to date on the progress of the repair, and received regular emails from the service department.
The camera was returned in perfect condition and also given a full service.
I would definitely recommend Nikon UK, if you require a repair or service of your equipment.

March 26, 2026
Unprompted review
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Reply from Nikon

Dear Chris,

Thank you for taking the time to leave such positive feedback. We are so happy to hear that you are pleased with the repair and our updates.

I will ensure your feedback is passed onto the Repair Team.

Kind regards
Nikon UK

Rated 5 out of 5 stars

Happy with Nikon repair serice

Nikon quoted me £61 and up to a 21 day turn around to clean my Z7 sensor. The camera was returned in under 10 days and as always they had done a good job.
I've had several repairs done by Nikon over the years and I've always been satisfied with the work and price, so yes I wouldn't hesitate to recommend them.

April 14, 2026
Unprompted review
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Reply from Nikon

Dear Richard,

Thank you for leaving us such wonderful feedback.

We are very glad to hear that you are satisfied with the quality and efficiency of our service.

Kind regards,
Nikon UK

Rated 5 out of 5 stars

Anastasia, Maria and the amazing Nikon Brand

Anastasia, Maria and and all the team at Nikon are incredible.
What an amazing Brand with amazing customer service for amazing products
Love it!!!!

March 17, 2026
Unprompted review
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Reply from Nikon

Dear Kevin,

Thank you for your kind feedback.

We are very glad to hear you were happy with the service provided and happy with the brand overall.

We will be sure to share this with the rest of the service team.

Kind regards,
Nikon UK

Rated 5 out of 5 stars

A great repair experience

I sent my Nikon camera body for a service and a new shutter mechanism. Even though the parts had to be shipped in from elsewhere and the repair took longer that expected, Nikon kept me up to date with it's progress and they also provided me with a replacement camera body while mine was being repaired. Everything went really smoothly in terms of the collection and return of my camera and I am very happy with the experience.

March 31, 2026
Unprompted review
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Reply from Nikon

Dear Dermot,

Thank you for providing this feedback.

We would like to apologise for the time taken to complete your repair, however we are very pleased to hear you were happy with the service and were kept updated by the team.

Kind regards,
Nikon UK

Rated 5 out of 5 stars

Excellent service

Great repair service, with excellent communication throughout. Highly recommended.

March 10, 2026
Unprompted review
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Reply from Nikon

Dear Dave,

Thank you for your leaving us a review.

We are pleased to hear that you are satisfied with the quality of your repair and that our updates were helpful.

Kind regards,
Nikon UK

Rated 5 out of 5 stars

My binoculars needed a repair under the…

My binoculars needed a repair under the warranty they were collected by UPS and the repair was completed quickly and returned and they are like new again.
Thank You

March 27, 2026
Unprompted review
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Reply from Nikon

Dear Andrew,

Thank you for taking the time to leave us a review.

We are pleased to hear that you are enjoying your binoculars!

Kind regards,
Nikon UK

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish.

My Nikon D750 came back spotless, like new.

Definitely recommend

February 20, 2026
Unprompted review
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Reply from Nikon

Dear Mrs S Lowe,

Thank you for taking the time to leave such positive feedback. We are so happy to hear that you are pleased with the repair.

I will ensure your feedback is passed onto the Repair Team.

Kind regards
Nikon UK

Rated 5 out of 5 stars

I sent my camera to Nikon asking for a…

I sent my camera to Nikon asking for a service as it has been playing up, and asking them to tell me what it needed, they replied as I expected that it had had some hard use over the years and told me some of the things that were needed, and I received a fresh quote, telling them to go ahead was a no brainer, it came back like a new camera, love it!

March 18, 2026
Unprompted review
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Reply from Nikon

Dear Chris,

Thank you for your feedback.

We are so pleased to hear you were happy with the service and that your camera is now as good as new.

Kind regards,
Nikon UK

Rated 5 out of 5 stars

Excellent repair and good value

Excellent repair and good value. My D7200 camera is now as good as new!

February 2, 2026
Unprompted review
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Reply from Nikon

Dear Jon,

Thank you for taking the time to provide us with feedback.

We are pleased that you are enjoying your D7200. This will be forwarded onto the technician who performed the repair.

Kind regards,
Nikon UK

Rated 5 out of 5 stars

Superb repair and customer service

Repair of my main camera body was done very quickly and the camera came back looking like new, cleaned sensor and the firmware upgraded. Absolutely 1st class service done in a fast turnaround time (8 days) I have also purchased murmurous items from the online store, which have always delivered quickly by UPS.

February 5, 2026
Unprompted review
Nikon logo

Reply from Nikon

Dear Nikon customer,

Thank you for taking the time to leave us such detailed comments.

We are pleased to hear that your camera has been returned to you working well and that you enjoy shopping with Nikon UK.

Kind regards,
Nikon UK

Rated 5 out of 5 stars

My binoculars were accidentally…

My binoculars were accidentally damaged, still within 10 year parts warranty but no long an active product. As could not be repaired I was offered replacement pair of newer version for price of labour had repair been possible. Kept informed throughout process and delivery was sorted speedily.

December 15, 2025
Unprompted review
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Reply from Nikon

Dear Sharon,

Thank you for leaving us such detailed feedback. We are pleased to hear that you received your replacement binoculars.

We are also happy to hear that Katie's service was efficient, we will pass this feedback onto the Service Support team.

Kind regards,
Nikon UK

Rated 5 out of 5 stars

Great service.

Had my camera and a lens in for service, First time I've ever done this. I was impressed with the communication from Nikon, they kept me informed at every stage of the process. They gave me a price as to what the cost would be for the service, so I had no shock at the end. They also replaced my lens for a new one as spare parts for my original one would be months down the line, this was for the price of the service, I was speech less and well chuffed, thanks Nikon.

January 6, 2026
Unprompted review
Nikon logo

Reply from Nikon

Dear Ken,

Thank you for taking the time to leave us feedback, we are pleased to hear that you have had good communication with our team.

We will make sure that this feedback reaches the service team.

Kind regards,
Nikon

Rated 5 out of 5 stars

Fast delivery from Amstelveen

Bought from Nikon UK but despatched
In the NETHERLANDS.
BOUGHT MORE ITEMS SINCE VIA UPS
DELIVERY WITHIN THREE DAYS

January 22, 2026
Unprompted review
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Reply from Nikon

Dear Steven,

Thank you for taking the time to leave us this feedback.

We are very sorry for the disappointment caused.

This was escalated internally to the relevant team who should have been in direct contact with you regarding your order.

If you need any further information, please do not hesitate to contact us by emailing servicesupport.uk@nikon.com and we will get back to you as soon as possible.

Kind regards,
Nikon UK

Rated 5 out of 5 stars

Excellent customer service for repair.

Nikon customer service were very helpful getting some binoculars repaired.
This was done quickly and under warranty with good communication throughout the process.
I was also pleased because the Nikon binoculars are the best I’ve ever owned.

January 6, 2026
Unprompted review
Nikon logo

Reply from Nikon

Dear Customer,

We appreciate you taking the time to leave us such great feedback, and we are pleased to hear you were happy with our service and our binoculars.

Kind regards,
Nikon UK

Rated 5 out of 5 stars

D850 Repair and Service

Had to send my D850 in for repair and a service by NPS; the whole process was dealt with extremely efficiently from start to finish, with great communication throughout - necessary as there was a delay while a required part was sent from Japan. Not the cheapest solution, but up there certainly with the very best and worth every penny.

November 1, 2025
Unprompted review
Nikon logo

Reply from Nikon

Dear EJL,

Thank you for taking the time to leave such positive feedback. We are happy to hear that you are pleased with the repair.

I will ensure your feedback is passed onto the Repair Team and the NPS Team.

Kind regards
Nikon UK

Rated 5 out of 5 stars

My binoculars needed to be repaired and…

My binoculars needed to be repaired and Nikon tried to repair but were unable so l was offered a new pair which was very impressive

December 16, 2025
Unprompted review
Nikon logo

Reply from Nikon

Dear Martin,

Thank you for taking the time to leave us a review.

We are pleased to hear that you are enjoying your new binoculars.

Kind regards,
Nikon UK

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