Nikon Reviews 303

Very responsive experience right from the initial contact through to the return of repaired item. Thanks to the team for getting me back working in jig time.

I was not happy after delaying by about 3 or 4 years sending my DSLR D5300 camera back to Nikon to have the screen repaired. It was a twist screen which stopped functioning about two years after I bought the camera. I contacted Nikon support recently and was told how to send the camera back to them free - to repair. they estimated between £32 and £282 for the repair and surprise - surprise it cost £282 to repair - which struck me as duplicitous at the time. Why give such a wide range of estimate - only to confirm the most expensive option? I agreed - and then discovered on Backmarket the same camera - refurbished for about £248. I said I would like a discount and am awaiting the verdict from Nikon - but I am not a happy bunny. I said I would probably not be buying a Nikon again if refused.

Great customer service. Fast efficient turn around.

I was very impressed with Nikon UK fixing my D750 camera . I realised I had a fault with this camera and found out with a Nikon customer support phone call how to send it to Nikon support for repair . The online links were straightforward indicating the type of repair and where to send it . What I particularly liked was the way Nikon Repair department kept in touch with me . I regularly received emails about the fault repair and then they had the new parts and finally it was being sent back to me . I always found they were keeping me informed of every stage from the cost to it arriving home by courier . Well done Nikon . I never worried it had been lost . At the end I have a what appears to be a new camera as it is functioning at its best .

I annoyingly lost the battery door cover on my Nikon Zf. My local Nikon shop pointed me in the direction of Nikon Spares UK, so I sent them an email.
They answered same day, by the evening I had a quote and a link to order online and 2 days later I had the part I needed. I ended up buying 2 so I have a spare.
I was really impressed with the level of service and how quickly I got my part.
One very happy customer.

My Nikkor 500mm f4e lens was returned from its repair by Nikon Service in the Netherlands still unable to focus. (So zero stars for Nikon EU!) However, Jana and Katie at UK service support ensured that the repair was completed quickly and successfully (this time by Fixation). The mark of a good organisation is not so much that they get everything right but that they react quickly to resolve problems. Their quick (and relatively stress free) resolution was much appreciated.

I sent my Nikon W300 for repair as it steamed up after a dive trip. Unfortunately it was beyond repair. However, Jana from customer service call me personally and although to my disappointment the Nikon W300 is no longer produced, she was able to find a (near) new replacement W300 camera for me at a sensible price. The camera was even checked by the Nikon technicians before sending it out.
Jana's efforts, friendliness and care was outstanding. I can't thank her enough. Looking forward to go diving again with my new Nikon W300.

Tried customer services, looking at getting a new camera
1st in q, great, waited waited waited, then ringing tone, great, still ringing, and still ringing, gave up, obviously selling enough cameras, looking elsewhere

Dropped Nikon P1000 directly on its lens. Nothing worked after that.
The friendly and efficient team at Nikon kept me updated with costs which may be impaired and the time it may take.
Camera returned working better then before and with a few new parts included for free.
Highly recommended team rather than the many independent adverts which appear before Nikon.

Second time of using Nikon Repair Service.
Again quick and easy to do.
Thank you.

Ordered a camera lens that got lost in transit. Contacted customer services and so far the support has been appalling, brushing off my concerns and refusing to refund before the UPS investigation is completed. My contract of goods is with Nikon and not UPS and the refund is not contingent on the investigation, that is between the store and the courier. Customer support puts the query on the sales team who then refuse my refund request. So now I'm out a lens, out the money I spent on the lens, and being so severely stressed and distressed that it's triggering seizures for me multiple times a day. Emails go unanswered and the only way I've gotten responses is by contacting every contact post. Complaints procedure is to just email the customer support email and they'll supposedly forward it to the right place but I don't trust that at all.

Writing this because I thought I'd be safest and most protected as a customer buying directly from the brand when in reality this has been a nightmare that just has me really worn down. With this breach of contract and consumer rights, I don't think I could ever justify buying from them again. Maybe I'm unlucky and got the one customer support agent that hates their job, or maybe it's just not seen as important because it's not a lens that cost thousands, but the lens and the money spent on it was a lot for me so I'm feeling this loss hard and the underwhelming support doesn't help at all.

Sent my lens to be checked over and the whole experience was excellent, very professionally handled with constant updates and tracking.

I sent an old pair of Nikon binoculars to Nikon for repair after having damaged them. Unfortunately it was not possible to get the necessary part to do this. Instead I was sent a new pair for the quoted repair price. I dealt with Jana from the service support team who kept me up to date and I am very impressed with the service and outcome. Very recommended. Thanks!

The service from Nikon UK exceeded all my expectations. I've had my D750 for 9 years now, so it's not a recent purchase. However, the service I received from Nikon UK made me feel like a very valued customer. Knowing that the support is there for years to come makes me more likely to invest in future Nikon equipment.
Well done Nikon UK!

Had my camera serviced by Nikon uk and the whole process was really easy they collected and returned the camera to me and kept me informed of the repair process and the price came in exactly as quoted

Nikon customer service is outstanding. From the loan equipment while mine is being repaired to the engagement from the repair and NPS team. The cost of the repair was reasonable and the guarantee given. What sets Nikon apart is going the extra mile and they always, with no exception, go over and above in their customer service. It's on another level. If you were considering two camera companies, you would not find another that would give you the customer service experience that Nikon does. Thank you.

My Nikon P950 bridge camera developed a problem with its motorised zoom. I contacted Nikon and returned it for repair under warranty. The arrangements for its return worked well. I was kept updated with the status of the repair. I was told it had been despatched from the repair shop in the Netherlands but heard nothing further for a while. I telephoned Nikon, the agent went online to check its status while I waited. She advised that it had been at the courier’s despatch centre at the airport for some time and promised to contact them immediately after my call finished. The camera arrived back with me the next day. I am totally satisfied with the repair and the customer service I received.

Couldn't fault my first experience with Nikon UK.
My D850 had developed and intermittent fault with the monitor not displaying images or live view. Communication was first class with Fraser keeping me updated during the whole process. Would certainly have no hesitation in using again and can highly recommend for any Nikon users for repairs and servicing. Very professional and efficient.

Our binoculars needed servicing. Nikon collected them, serviced them and returned them to us. Service was prompt, efficient and much appreciated. Thank you Nikon.