Nila Reviews 

198
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently highlight the quick and efficient delivery service, with numerous reports of next-day arrivals. People often find the products to be of good quality, and several consumers appreciate the positive overall service and communication, noting that support can resolve issues effectively. However, some customers also noted significant problems with orders not being delivered or tracking information not updating. Many people reported difficulties reaching customer support, experiencing unresponsiveness, or receiving unhelpful replies when issues arose. Additionally, a few consumers expressed dissatisfaction with product quality, citing issues like poor taste or items not meeting expectations.

What people talk about most

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with quick... See more

Product

Users describe ambiguous interactions with product, with many reviewers praising the quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising fast delivery times, often... See more

Service

Reviewers mention ambiguous feedback about service, with many praising it as "best service I've had" and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with some reporting fast delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a similar issue as a few people recently! Order wasn't showing anything on the tracking for about a week, contacted costumer support and my order was delivered the day right after. Was honestly... See more

Company replied

Rated 4 out of 5 stars

I ordered on the 23rd and didn't receive for a week, so I got in contact with the customer service team through the support ticket section of the website. I was asked to wait a couple more days to con... See more

Company replied

Rated 5 out of 5 stars

ABSOLUTELY ☆☆☆☆☆ stars given 😀 2nd order from Nila and like my 1st order-arrived next day PERFECT for when run out of MC and too early for repeat prescription-GREAT find 😁 keep it up Nila Dispen... See more

Rated 5 out of 5 stars

I found this site as my usually street person have let me down so much and hate waiting around.. I was skeptical as saw mixed reviews about delivery etc, I contacted the support staff and they were am... See more

Company replied


Company details

  1. Vaporizer Store

Written by the company

At Nila, we believe in honesty, simplicity and transparency.


Contact info

3.3

Average

TrustScore 3.5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(198)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Small hiccup, but sorted with great customer service!

Have had excellent experiences, but since putting in my order last week I have heard nothing. Assumed it was because I ordered on the Friday but after multiple support tickets I have heard nothing. Am hoping to get this resolved, or at least to hear back from customer support.

Will update review with outcome from support.

UPDATE: Had some trouble getting through to support but once I did the resolved my issue almost immediately, great service, great product cannot recommend more!!

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Still great :) 10/10

Order placed friday morning, order gets delivered saturday morning.

How cool is that? xd

Haven't had issues so far, i mean none at all...

Thank you Nila

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

I've been using this company from last year and there service is excellent and delivery prompt. Do discounted products most months. Also quick reply to any concerns. Also like to say thanks for the freebie with my last order. Keep it up guys. Kind regards Chris

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

A happy customer

After a small problem with the post totally Royal mail's fault it arrived and it was head to toe peng gorgeous weed really good strain I was a little stressed out admittedly because of the post and because of the whole operation lol but it arrived and swayed my decision meaning I will definitely use this company again you might read many bad reviews but that's from people who haven't taken the time to re-edit their review I'll tell you now nila is a good company and it would be great to know how to pronounce it because I'm pronouncing it like fila the sport brand

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Having an issue with payment

Having an issue with payment, no response from customer support through website or email. Will change review if situation updates; however currently seems like i got scammed. EDIT: contacted them through email and have been told my issue is resolved. Will update to full 5 stars once product is received.

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

Nila is a Complete Scam – Avoid at All Costs

Nila took my money, never delivered my order, and then strung me along with lie after lie about how it was “on the way.” The tracking never moved beyond “pre-transit,” because Royal Mail never received it.

I contacted them multiple times and every response was a fabrication designed to buy time. The order never appeared. The money is gone.

This isn’t poor service – it’s deliberate deception. Nila is a scam operation masquerading as a retailer. If you value your money and peace of mind, stay far away.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

ABSOLUTELY ☆☆☆☆☆ stars given 😀

ABSOLUTELY ☆☆☆☆☆ stars given 😀
2nd order from Nila and like my 1st order-arrived next day PERFECT for when run out of MC and too early for repeat prescription-GREAT find 😁 keep it up Nila Dispensery
THANK YOU

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered 4 days ago

Previously rated 1 star as I thought I had been scammed, but it turned out they were just having issues with shipping, royal mail has now received my package. These guys are cool, they got what you need

September 6, 2025
Unprompted review
Rated 1 out of 5 stars

BIG SCAMMERS

Spent £75.99 and they accept the bank transfer ofcs.
Then next day I receive an email saying they closed the bank account and the money is being sent back.
However money never came back and the went silent. Been a almost a week since order, 24 hour shipping on the website is a lie.
DO NOT ORDER BIG SCAM

September 4, 2025
Unprompted review
Rated 4 out of 5 stars

Not bad

Carts are ok-ish quality, definitely not good cat9 or live tho. Pre rolls were good

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Paid on Thursday night. It's Tuesday now and nothing. Refuse to respond to requests to confirm order.
AVOID. What a bunch of time wasters

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

Too many bad reviews are stopping me from placing an order.

Too many bad reviews. I haven't ordered yet, but after reading all these bad reviews I'm very sceptical about ordering. The stuff on the website looks great, however looks can be deceiving.

August 27, 2025
Unprompted review
Nila logo

Reply from Nila

Hi Professor! :)
We’re aware that some past reviews may raise questions, and we take that feedback seriously. Since then, we’ve made significant improvements in our customer service, delivery process, and product quality. We're committed to being transparent and providing the best possible experience. Best regards, Nila Support Team

Rated 5 out of 5 stars

Decided to try this website

Decided to try this website, ordered Saturday 23rd, got email with tracking Sunday 24th, today is Monday 25th and still my tracking is saying waiting for package to arrive at courier.

Update- received reply, they advised that the courier doesn’t operate Sunday and public holiday. Will update tomorrow and update review if I do receive. Thanks

Update2- damn I was wrong. They came through and stuff looks legit and proper. Quality stuff, would recommend

August 23, 2025
Unprompted review
Nila logo

Reply from Nila

Hi Livio, thank you for your feedback. You're absolutely right — due to the courier not operating on Sundays and the public holiday, there was a slight delay in their system updating the tracking. Your parcel should be scanned in and on its way very soon.

We’ll be keeping an eye on it as well, but if you need anything in the meantime, please don't hesitate to reach out. Best, Nila Support Team

Rated 1 out of 5 stars

Been customer for around 2 years

Been customer for around 2 years. They not the same as it used to be. They used to have good buds but not anymore. I got 14g of skittlez and it’s some street poor stuff. Charge you premium for crap. No buzz , no coughing and awful taste. Send them pictures and ask for assistance. 5 days later and nothing from them. Shame as they used to be cool.
Edit:
They emailed me back after confirming it’s me. They said they will give me complimentary gift if I will make another order. After I said I don’t trust them anymore and won’t order again, they wrote “individual body intake can sometimes affect the experience”. “Please allow us to review your case again” they said. That was 2 days ago and nothing since. Wasted 120 with them.

August 20, 2025
Unprompted review
Nila logo

Reply from Nila

Dear Unhappy Customer.

Could you kindly send us an email? We aim to resolve your issue as soon as possible. We apologise for the situation and appreciate your understanding.

Thank you. ❤️

Rated 1 out of 5 stars

nothing was sent

nothing was sent, scam site

August 5, 2025
Unprompted review
Nila logo

Reply from Nila

Hi Tim,

We’re sorry to hear you feel this way, and we want to assure you that we are a genuine business.

If you haven’t received your order or tracking information, please contact us directly with your order number so we can investigate the issue and resolve it as quickly as possible.

We take all concerns seriously and are here to help. Best, Nila Team :)

Rated 5 out of 5 stars

First class product and service.

First class product and service.
Reliable and fast.
Good customer service too. Had a mishap which was dealt with to my satisfaction.
Sticking with them.

July 9, 2025
Unprompted review
Nila logo

Reply from Nila

Hi Tom!

Thank you so much for the kind words and your continued support! We're delighted to hear that you were happy with both the product and the service — and that we were able to resolve the issue to your satisfaction.

We're grateful to have you with us and look forward to serving you again soon ❤️

Rated 1 out of 5 stars

Obviously what i expected…not legit

Ordered on the 29th july still havent received anything in the post, to be fair i was only testing to see if they were legit but thought so anyways.. no one trust these cheap QR code stickers in South London and wherever else. Stick to your cash collection links

July 29, 2025
Unprompted review
Nila logo

Reply from Nila

Hi Nicholas!

Thanks for reaching out, and we're sorry to hear that you haven’t received your order yet.

We completely understand your concerns. Please send us your order number or email us directly so we can investigate this matter and resolve the issue. We always aim to deliver reliably, and if something’s gone wrong, we want to make it right.

We take all feedback seriously and are here to help — please don't hesitate to get in touch anytime.

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