Had a similar issue as a few people recently! Order wasn't showing anything on the tracking for about a week, contacted costumer support and my order was delivered the day right after. Was honestly... See more
Company replied
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At Nila, we believe in honesty, simplicity and transparency.
85 Brick Lane, E1 6QL, London, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 2 weeks
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Have had excellent experiences, but since putting in my order last week I have heard nothing. Assumed it was because I ordered on the Friday but after multiple support tickets I have heard nothing. Am hoping to get this resolved, or at least to hear back from customer support.
Will update review with outcome from support.
UPDATE: Had some trouble getting through to support but once I did the resolved my issue almost immediately, great service, great product cannot recommend more!!
Order placed friday morning, order gets delivered saturday morning.
How cool is that? xd
Haven't had issues so far, i mean none at all...
Thank you Nila
I've been using this company from last year and there service is excellent and delivery prompt. Do discounted products most months. Also quick reply to any concerns. Also like to say thanks for the freebie with my last order. Keep it up guys. Kind regards Chris
After a small problem with the post totally Royal mail's fault it arrived and it was head to toe peng gorgeous weed really good strain I was a little stressed out admittedly because of the post and because of the whole operation lol but it arrived and swayed my decision meaning I will definitely use this company again you might read many bad reviews but that's from people who haven't taken the time to re-edit their review I'll tell you now nila is a good company and it would be great to know how to pronounce it because I'm pronouncing it like fila the sport brand
Having an issue with payment, no response from customer support through website or email. Will change review if situation updates; however currently seems like i got scammed. EDIT: contacted them through email and have been told my issue is resolved. Will update to full 5 stars once product is received.
Nila took my money, never delivered my order, and then strung me along with lie after lie about how it was “on the way.” The tracking never moved beyond “pre-transit,” because Royal Mail never received it.
I contacted them multiple times and every response was a fabrication designed to buy time. The order never appeared. The money is gone.
This isn’t poor service – it’s deliberate deception. Nila is a scam operation masquerading as a retailer. If you value your money and peace of mind, stay far away.
ABSOLUTELY ☆☆☆☆☆ stars given 😀
2nd order from Nila and like my 1st order-arrived next day PERFECT for when run out of MC and too early for repeat prescription-GREAT find 😁 keep it up Nila Dispensery
THANK YOU
Previously rated 1 star as I thought I had been scammed, but it turned out they were just having issues with shipping, royal mail has now received my package. These guys are cool, they got what you need
Spent £75.99 and they accept the bank transfer ofcs.
Then next day I receive an email saying they closed the bank account and the money is being sent back.
However money never came back and the went silent. Been a almost a week since order, 24 hour shipping on the website is a lie.
DO NOT ORDER BIG SCAM
i have used this website a lot of times and every time its been 10/10 product , 10/10 service, the prices are fair and understandable, you'll understand when you've ordered for your self.
Used them for a while now and have been great so far. However paid and ordered on Friday and order is still showing as processing and I can't get hold of anyone.
Carts are ok-ish quality, definitely not good cat9 or live tho. Pre rolls were good
Scam. Paid on Thursday night. It's Tuesday now and nothing. Refuse to respond to requests to confirm order.
AVOID. What a bunch of time wasters
Too many bad reviews. I haven't ordered yet, but after reading all these bad reviews I'm very sceptical about ordering. The stuff on the website looks great, however looks can be deceiving.

Reply from Nila
Decided to try this website, ordered Saturday 23rd, got email with tracking Sunday 24th, today is Monday 25th and still my tracking is saying waiting for package to arrive at courier.
Update- received reply, they advised that the courier doesn’t operate Sunday and public holiday. Will update tomorrow and update review if I do receive. Thanks
Update2- damn I was wrong. They came through and stuff looks legit and proper. Quality stuff, would recommend

Reply from Nila
Been customer for around 2 years. They not the same as it used to be. They used to have good buds but not anymore. I got 14g of skittlez and it’s some street poor stuff. Charge you premium for crap. No buzz , no coughing and awful taste. Send them pictures and ask for assistance. 5 days later and nothing from them. Shame as they used to be cool.
Edit:
They emailed me back after confirming it’s me. They said they will give me complimentary gift if I will make another order. After I said I don’t trust them anymore and won’t order again, they wrote “individual body intake can sometimes affect the experience”. “Please allow us to review your case again” they said. That was 2 days ago and nothing since. Wasted 120 with them.

Reply from Nila
My first order was delivered overnight. Ordered in the afternoon delivered first thing in the morning. Heartily recommend.

Reply from Nila
First class product and service.
Reliable and fast.
Good customer service too. Had a mishap which was dealt with to my satisfaction.
Sticking with them.

Reply from Nila
Ordered on the 29th july still havent received anything in the post, to be fair i was only testing to see if they were legit but thought so anyways.. no one trust these cheap QR code stickers in South London and wherever else. Stick to your cash collection links

Reply from Nila
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