NineFit New Zealand Reviews 125

TrustScore 4 out of 5

3.9

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Rated 4 out of 5 stars

Product took around 2 and a half weeks to arrive - not far off the two week estimated - product is of good quality, but not quite as pictured. The BFR arm bands look great - however the leg bands are... See more

Rated 5 out of 5 stars

Can't wait to go fishing to check out this cool SeaQualizer Descending Device. It is heartbreaking watching little snaps floating on the surface after unsuccessful release. Making these compulsory in... See more

Rated 4 out of 5 stars

I ordered this after reading good reviews about the product but did not realised how expensive it was for just two pieces of velcro sticking together. I could have bought it for less somewhere else. I... See more

Rated 1 out of 5 stars

Product received is not what was ordered. I was sent a cheap knockoff that retails for $30. I paid close to $400. Getting a refund seems to be impossible. The company and their customer service are no... See more

Company replied

3.9

Great

TrustScore 4 out of 5

125 reviews

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Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Good quality equipment, but not 100% as pictured.

Product took around 2 and a half weeks to arrive - not far off the
two week estimated - product is of good quality, but not quite as pictured. The BFR arm bands look great - however the leg bands are missing the buckle shown in the sample picture, instead using a simple velcro fastening, which does make them a little fiddlier to use, and is unlikely to be as durable as the nice large, quality buckle fasteners on the arm straps.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Product received is not what was ordered. I was sent a cheap knockoff that retails for $30. I paid close to $400. Getting a refund seems to be impossible. The company and their customer service are not based in New Zealand as advertised.

March 10, 2026
Unprompted review
NineFit New Zealand logo

Reply from NineFit New Zealand

Hi Amar,

We sincerely apologize for the disappointment you experienced with your product. Your feedback is very important to us, and we want to assure you that we’ve already processed your refund.

I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.

Thank you for your understanding.

Regards,
NineFit

Rated 1 out of 5 stars

DO NOT SUPPORT THIS SCAM!!!!!

if i could give this company negative stars I would. I own the rights to a product which is trademarked and this website has my product for sale at 3 x the price they should retail at. They do not source the product from me so are clearly breaking the law....absolutely disgusting comoany. They have websites in many countries. Filing a cease and desist order - AVOID AVOID AVOID....SCAM SCAM SCAM

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Item was very well priced and does…

Item was very well priced and does exactly what I needed. It was securely packaged and shipping cost was reasonable. Took a while to arrive but this was over the Christmas period so courier delays were to be expected. Would certain order from Ninefit again

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing

Very disappointing. Skimboard was meant to arrive on the 15th Dec ready for Christmas, it arrived it arrived 14 January over 4 weeks late. Company is not in NZ very misleading as it has a nz address. The package come from USA. The contact number on website +64800627019 is an automated voice your hear then it hangs up. Product was damaged. Skimboard has Swelling on one side and chipped on the other side. Not good quality at all. Paid 207.06 reduced from 363.45 very misleading as it states in capital letter " HIGH QUALITY SKIMBOARD" definitely not true. Be aware do not buy from this company. It is a scam. When you read the reviews push on the one star reviews and you will see a whole lot of complaints that a very much the same as mine. It's a scam!

January 16, 2026
Unprompted review
NineFit New Zealand logo

Reply from NineFit New Zealand

Hi Jodi,

We’re truly sorry for the inconvenience caused by receiving a damaged product. Your feedback is essential to us, and we’ll take corrective actions.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineFit

Rated 1 out of 5 stars

Site is misleading

Site is misleading, product is shipped from overseas, returning is extremely difficult and product itself is cheap rubbish priced as a premium product.

January 13, 2026
Unprompted review
NineFit New Zealand logo

Reply from NineFit New Zealand

Hi Shane,

We're sorry to hear about your dissatisfaction. We value your feedback and will work on improving our products.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineFit

Rated 4 out of 5 stars

I ordered this after reading good…

I ordered this after reading good reviews about the product but did not realised how expensive it was for just two pieces of velcro sticking together. I could have bought it for less somewhere else. It is the most expensive wind block device this side of Pacific. Haven't tried it on yet when cycling but will let you know once I've done it.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Easy website

Easy website. Good communication. Brought as a gift so was disappointed in the packaging but goods arrived in good time and condition.

October 8, 2025
Unprompted review
Rated 3 out of 5 stars

Not based in New Zealanf…

Frustrating that you pretend to be in New Zealand and you are not.

September 29, 2025
Unprompted review
NineFit New Zealand logo

Reply from NineFit New Zealand

Hi Brenda,

We’re sorry for the trouble you’ve had reaching us and tracking your shipment. This isn’t the experience we aim to provide, and we understand your frustration.

We’ve sent an email to your registered address and kindly ask that we continue the conversation there for a smooth resolution. We're actively reviewing the matter and will keep you updated.

Thank you for your patience and understanding.

Warm regards,
NineFit

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