Easy ordering process and able to obtain products not available elsewhere. Good communication via email updates. Did take a while to arrive though (couple of weeks) so speedier method of shipping woul... See more
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Review summary
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The only negative about this company is that it is the US. That makes it a problem due to the changes insitituted by the new government that causes a lengthy delivery time as well as shipping costs. S... See more
Delivery was slow, it was nine days before the item was dispatched. DHL e-commerce were in no hurry to deliver it. The Item only just arrived in the nick of time before I went away.
The whole order went smoothly. My only issue was the neofect wasn't in stock in the UK but I emailed your team and their response was clear precise and helpful.also the product seems quality 👌
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 month
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I feel ripped offf….bad customer service
I hardly leave reviews but in this I feel like I had to .One of the worst service ever I experienced.i placed an order on 9th July and today is already August 23rd but they haven’t still shipped my order yet instead sending bunch of emails offering the online vouchers and still not sending my order when I’ve asked’em to cancel my order and do the refund mutiple timesss!!! Nobody wants the products when it’s already taking 2 months and they don’t even care how long it is taking still doesn’t want to do the REFUND. I feel ripped off from you and from your bad and unfair commercial practices. This is a very bad commercial behaviour !!!
August 23, 2025
Unprompted review
Reply from NineLife United Kingdom
Dear Customer,
Thank you for your review.
We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.
Warm regards,
NineLife
Excellent
Website very easy to excellent products provided thank you. Would recommend 👌
August 19, 2025
Unprompted review
Two months and counting
Two Months and I still do not have my order
According to them, their was a courier issue.
I received a mail to say they will investigate and it will take another 7 days just for this
Think twice before buying by them
August 14, 2025
Unprompted review
Reply from NineLife United Kingdom
Dear Customer,
Thank you for your review.
We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.
Warm regards,
NineLife
Amazing people
Amazing people , fast and saved me some money, they no exactly what they did for this , thank you , will be ordering again soon thanks
August 13, 2025
Unprompted review
Really bad commercial behaviour
Order number IT-NL#P902717112, you sold me 8 BREVI brush, brand written in capital letters in your site, that’s not BREVI, but another brand. And you don’t want me to send back the product and refund my money. You are waiting time to pass and it took severa days to answer me, offering a discount, but as I said in the multiple mails, I want a refund. I feel ripped off from you and from your bad and unfair commercial practices. This is a very bad commercial behaviour !!!
August 1, 2025
Unprompted review
Reply from NineLife United Kingdom
Hi Simon,
We sincerely apologize for the mix-up with your order. We’re reviewing the situation and will keep you updated. I’ve sent an email to your registered email address and kindly request that we continue our correspondence via the same thread for a seamless resolution.
We truly value your patience and understanding during this time and hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
Regards
NineLife
Clear communication and prompt delivery
Clear communication and prompt delivery
August 12, 2025
Unprompted review
Most untrustworthy I paid for vitamins…
Most untrustworthy I paid for vitamins on 26th it’s three weeks now they haven’t sent anything on enquiring they are making excuses and delaying I was promised this would be resolved in 24hrs however after 4 days they are still not responding completely scammers and liars do-not trust these people unless you want to throw your money in waste
July 27, 2025
Unprompted review
Reply from NineLife United Kingdom
Dear Customer,
Thank you for your review.
We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.
Warm regards,
NineLife
Good service and great value for money
Friendly web page easy to manoeuvre. Hard to find product at best price around. Speedy service.
Highly recommended.
August 9, 2025
Unprompted review
I like the scales but didn’t realise…
I like the scales but didn’t realise (my fault) that they display lbs, not stones and lbs (plug kg of course). I can work it out but it would be more convenient if I didn’t have to. The product itself is fine.
August 5, 2025
Unprompted review
Products, Price & Delivery
Products, price, and delivery are very good.
August 7, 2025
Unprompted review
It was my first time though
It was my first time though. It was secured, safe just that it took little longer to get here. Maybe next time, you guys be faster with the delivery. It has nothing to do with delivery options. All said, I have my goods and am happy with your service
August 7, 2025
Unprompted review
Very happy first time customer
I ordered a pair of Ugg insoles that were unavailable at the official Ugg store and all other UK retailers. NineLife came up on a Google search as the only retailer in the world that had the item in stock in the size I needed. I was a bit worried as I'd never shopped with or even heard of NineLife before, but in the end I'm very glad I ordered from them. The correct product arrived exactly as promised and I'm thrilled with it. The price and delivery charge were very reasonable too. I was regularly updated via email on the progress of the order. I believe the item was sent from the US, but there was no additional VAT or customs duties to pay, so delivery was easy. I would definitely use NineLife again.
August 4, 2025
Unprompted review
Liquid coffee is excellent,the taste…
Liquid coffee is excellent,the taste and after taste are exceptional.
We find them better than coffee pods.
Easier to use,one only needs a kettle/boiling water.
Have been using these for several years now,so can highly recommend.
August 2, 2025
Unprompted review
Recommended Company.
Delivery took a little while because I didn't realise it was coming from the US but there was no duty to pay so that was okay.
My purchase arrived in perfect condition and is a lovely product.
July 31, 2025
Unprompted review
When ordering my item I was well…
When ordering my item I was well informed on progress of the item even though it was coming from America
July 31, 2025
Unprompted review
customer service was good but because…
customer service was good but because product is imported from USA to UK it made it really expensive
July 29, 2025
Unprompted review
I'm really impressed with NineLife's…
I'm really impressed with NineLife's customer care, their rapid response as soon as I contacted them, and extremely polite, professional manner, I will be purchasing from this company on a regular basis from now on.
July 10, 2025
Unprompted review
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