Easy ordering process and able to obtain products not available elsewhere. Good communication via email updates. Did take a while to arrive though (couple of weeks) so speedier method of shipping woul... See more
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Replied to 84% of negative reviews
Typically replies within 1 month
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Good quality product
A special, good quality and hard to get product was delivered neatly at my doorstep! Will definitely come back to this shop. Customer service was also quick with answering questions.
Was great service and good staff
Was great service and good staff
I will recommend to the people
Thanks
Good product but wasnt clear that would…
Good product but wasnt clear that would need an adaptor to use in UK so was an added cost
Quality product
Quality product, good communication and fast delivery considering the item came from America. A pleasure to do business with.
Easy to order
Easy to order, goods as described. Delivery was a little on the slow side.
Brilliant webshop with good support team
Heated bag went on fire!!
Purchased a heating bag for massage bamboo sticks. The bag came with no labels, no instructions, no marking over than made in China and went on fire within seconds of being used.
Customer service is appalling, they won't arrange return or refund. They told me to use a step down adaptor and plug the melted bag back in, they would five me 15% back. Suppose you don't need to refund someone if they are dead.
Now the response is I have passed complaint on to another department!!
JUST GIVE ME BACK MY MONEY!

Reply from NineLife United Kingdom
Natural blood pressure herb…
This herb is a natural blood pressure balancer. I use it every day and it works. Shopping with this company was a pleasure. If you are a new user of this herb, get a coffee grinder that will break ice cubes. Grind the herb and use 1 teaspoon in a cup of boiling water for 10-15 minutes. Two - three times a day. There will be small pieces in the mix that is fine.
Good Experience With Ninelife
I dont have any issues with in your company. Ninelife company I find supporting understanding. Responds to emails when needing help.
Thanks Nine Life company. From Samia Wahr.
It was so easy
It was so easy. My husband has noticed the difference in my skin.
A very long support from 1st of June to 2nd of July
A very long support. Very kindly correspondance. All in all a great help!
The order was never sent nor was there…
The order was never sent nor was there any communication
It took me ages to get them on the phone and then I could hardly understand what they were saying. It seemed like someone in India working from home. The order was found but was told it would take up to 2 more weeks before I would receive it.
When I found other peoples reviews I wanted to cancel the order and get a refund but could not get hold of them again - no one answered my call or wrote back to me on their interactive website.
The company address in London exists but no one has heard of them in the building.
I wonder if they are based in the UK at all.
Would advise anyone not to order from them and I wonder who the people are that left such fab reviews.

Reply from NineLife United Kingdom
A pleasant outcome!
It was a successful result to do business with Ninelife United Kingdom. They answered any questions I had about my order and was always quick to get back and friendly in correspondence.
Product not available in the uk
Product not available in the uk. Quick delivery
Ease of ordering
Ease of ordering. Regular updates of the order as it moved through the system. Well packaged.
Best customer service ever
Best customer service ever , Initially my order was short 2 items ,got in touch with Adam in customer service . He was exceptionally polite and within 1 week , I had the balance of my order , and this order was from U.S.A. Will definately use this company again . n.b. Linda is my daughter
Ankle-protective sock
It's not easy to find a product which protects ankles which are vulnerable to ulceration. This padded sock works quite well, although it is a bit tricky to put on without causing pain. It took a while to come from the USA!
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