I ordered a Little Tikes Basket ball hoop which originally I received no confirmation of. After contacting the website, the customer service team tracked the order and informed me the item was no long... See more
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Update - we have received our refund, thank you for that. Useless Company - NO NOT USE! Ordered 3 x Paddington Bears for someone to take on a trip with them for next day delivery - nothing. Still... See more
Unfortunately never received item or refund , we did have communication but it’s been over a month now , ordered on 27th May . The issue has now been resolved , not only did they issue a refund but t... See more
this lot are just scammers.placed an order and have tried to contact on numerous occasions but to no avail.please keep your money and spend it else were.i have since received my item albeit a bit of a... See more
Company replied
Company details
About NinetyOne - Online Superstore
Written by the company
We understand the importance of ensuring good quality products reach the
consumer. Our goal is to eliminate the time consuming process of finding
trustworthy vendors that may supply subpar products, leading to a reduction of
returns and improving the overall customer experience.
That’s why we ensure our products are sourced directly from trusted manufacturers/distributors. We work with some of the biggest brands to give consumers the best products on the market at the best prices.
Vision
We aim to become the largest, trusted online marketplace. A one stop shop for any products the consumer may need. We will always prioritize the quality of products over the quantity of selection. We strive to be the go-to word-of-mouth marketplace. A retailer consumers would feel confident in recommending to their friends and loved ones.
Mission:
To maintain the highest standards of product quality in the online market. We ensure each product is from reputable sources and among the best brand names available. All while maintaining competitive prices
That’s why we ensure our products are sourced directly from trusted manufacturers/distributors. We work with some of the biggest brands to give consumers the best products on the market at the best prices.
Vision
We aim to become the largest, trusted online marketplace. A one stop shop for any products the consumer may need. We will always prioritize the quality of products over the quantity of selection. We strive to be the go-to word-of-mouth marketplace. A retailer consumers would feel confident in recommending to their friends and loved ones.
Mission:
To maintain the highest standards of product quality in the online market. We ensure each product is from reputable sources and among the best brand names available. All while maintaining competitive prices
Contact info
Ecclesfield, South Yorkshire, S35, Sheffield, United Kingdom
- 07788214739
- sales@ninety-one.co.uk
- ninety-one.co.uk
3.9
Great
57 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The bedding set I ordered did not look…
The bedding set I ordered did not look the same as in the picture so I wanted to return it. Despite numerous return requests no one has ever responded. I also tried phoning several times; it's just a private mobile number which just went to to answerphone.
Feel conned.
November 20, 2020
Reply from NinetyOne - Online Superstore
Hi Debbie, We're terribly sorry to hear you aren't happy with the product. I have contacted you privately for more information to get this resolved. NinetyOne Team
Few problems but all resolved now
Unfortunately never received item or refund , we did have communication but it’s been over a month now , ordered on 27th May . The issue has now been resolved , not only did they issue a refund but they are also sending out the clock as a goodwill gesture which is greatly appreciated . Thank you to Liam for sorting everything out...
Thank you
July 1, 2020
Unprompted review
Best lint rollers
Delivered ina timely fashion, excellent lint rollers.
June 23, 2020
Unprompted review
Good service
Prompt delivery, unfortunately the item was missing a part but Liam was a great help would order from them again
June 15, 2020
Unprompted review
Very good prices and quality
Very good prices and quality. Dispatch was fast specially being a weekend.
June 13, 2020
Unprompted review
thoughtful service
Although I never actually received my order the service was excellent. The gentleman contacted me to say that because of the covid situation it was going to be quite a while before he could fulfil my order so he was just going to cancel and return my money. Thanks for that.
June 11, 2020
Unprompted review
Amazing service and very fast delivery
Amazing service and very fast delivery! Will definitely shop again 🙌 Thank you
June 10, 2020
Unprompted review
Very responsible service under COVID
I have been very impressed with how the Ninety One has dealt with a Covid related problem with delivery. I will certainly be returning! Also very satisfied with the order itself.
June 9, 2020
Unprompted review
Cancelled order
June 7, 2020
Unprompted review
Nice duvet good quality but delivery…waited and wsited
Nice duvet good quality but delivery took so long
May 29, 2020
Unprompted review
Kettle …
Ordered a kettle from website but due to the corona situation it could not be delivered
There was a problem with the refund at first but communication from Ninety one was excellent and after speaking to Liam the problem was sorted out ASAP hope to deal with them again in the future
May 20, 2020
Unprompted review
Excellent business A+++
Recommended by a friend as I'm high risk and shielding. I couldn't believe the range of stuff on here and the price was low, I usually order from amazon but this was cheaper. Literally anything I could need (except food) I could get from here and stay safe at home, the company was very professional and kept me updated about my order in every stage, and the item arrived on time, well packaged and my items were exactly as expected. I dont usually do reviews but I was very impressed on this occasion, I would recommend them and I will definately be using them again for anything I need.
Thanks
S
May 16, 2020
Unprompted review
5 stars for customer service
If you have a medium sized dog this bed is too small. It was going into the back of a car so not a problem......I should have checked size.
Great service. I was contacted the next day after the order was placed because they didn’t have the option I wanted. I was offered an alternative which I happily agreed.
In a world of no seller/customer contact this made my online shopping experience very personal. Thankyou
March 11, 2020
Unprompted review
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