Garden in a Box Limited Reviews 

61
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

So glad I found this company, they sell the complete package living wall, just what I need to get me started. Hannah is super helpful in answering any queries I had. The boxes arrived first so we ha... See more

Rated 4 out of 5 stars

My garden in a box is lovely. Hannah was very helpful and considerate seeing I asked many questions. Everything about the living wall was excellent only the delivery was a lot to be desired- deliver... See more

Rated 5 out of 5 stars

I was over the moon with this purchase - expensive but worth every penny for a novice like me. My plants were strong and healthy and very well packed. Instructions for assembling the pots were clear a... See more

Rated 4 out of 5 stars

Delivery was a little slow because of cold snap, which customer service said may have affected plants, although communication of this was lacking. Plants were amazing and in excellent health, well... See more

Company details

  1. Garden

Written by the company

Gardeninabox.com - We make living walls simple. We supple everything you need to achieve a living wall , including plants .


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

61 reviews

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4.5

All reviews

(61)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So glad I found this company

So glad I found this company, they sell the complete package living wall, just what I need to get me started. Hannah is super helpful in answering any queries I had. The boxes arrived first so we had a few days grace to build them and then the plants arrived in perfect condition. The compost was really easy to make too.
Thank-you Garden in a Box - I will definitely be recommending you

May 22, 2024
Rated 5 out of 5 stars

I was over the moon with this purchase…

I was over the moon with this purchase - expensive but worth every penny for a novice like me. My plants were strong and healthy and very well packed. Instructions for assembling the pots were clear and precise and easy to follow and the guide to planting the plants was just what a novice like me needed. I am very happy with my purchase and with the courier used for delivery and my plants arrived on the said day. Yes I am 100% pleased with my whole experience- forgot to say, I found your website easy to negotiate which again is a plus in your favour as I am not very knowledgeable as regards ordering things online. Thank you

April 11, 2024
Rated 4 out of 5 stars

Happy Customer

My garden in a box is lovely. Hannah was very helpful and considerate seeing I asked many questions. Everything about the living wall was excellent only the delivery was a lot to be desired- delivery man chucking boxes on the floor until I told him what was in them and to read the boxes!

April 11, 2024
Rated 1 out of 5 stars

All 4 plants I ordered died

I am a plant lover who wanted to expand with more gems, so I ordered 4 gardenias and they all seem to have rotten away. I tried repotting, I’ve tried supplements. Nothing works. There is also no way of contacting them. So it was a total waste of money. Such a shame. + reply of the shop is a lie. I have receipts. How else can I leave a review?

February 2, 2024
Unprompted review
Garden in a Box Limited logo

Reply from Garden in a Box Limited

Hi there , we’ve never sold gardenias , and can’t find you as a customer of ours , so suspect this review is for someone else . Please can you remove it .

Rated 4 out of 5 stars

Amazing plants

Delivery was a little slow because of cold snap, which customer service said may have affected plants, although communication of this was lacking.
Plants were amazing and in excellent health, well packaged and everything provided.
Very pleased with our living wall.

January 25, 2024
Rated 1 out of 5 stars

Delivered to the wrong address

The box was delivered to the wrong address. it was left on their doorstep despite the delivery person stating that it had been delivered to the resident.

October 25, 2023
Garden in a Box Limited logo

Reply from Garden in a Box Limited

Hi there , apologies you’ve had that experience, but feel that your complaint should be directed towards DPD . We correctly labelled , packed and despatched to you , as we’ve heard nothing from you directly I can only assume that everything we’ve provided is OK . Sorry you feel that you’ve had to complain , we don’t want anyone to have that experience and we chose DPD as we feel that they’re the most reliable option available to us . We go to long lengths to ensure our customers are happy, and frustrating for us that matters out of our control have led you to review us so negatively.

Rated 5 out of 5 stars

Impeccable

Super friendly. Great service. The bulbs looked very good quality. Too early to tell what the flowers are like - roll on spring!

September 15, 2023
Rated 5 out of 5 stars

A great company and a great product

A great company and a great product. Well built units, easy to construct. One small query on construction but quickly dealt with. Helpful dialogue with the wonderful Hannah who went above and beyond the call of duty to help me find the right solution for me.

September 3, 2023

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