Garden in a Box Limited Reviews 

61
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

So glad I found this company, they sell the complete package living wall, just what I need to get me started. Hannah is super helpful in answering any queries I had. The boxes arrived first so we ha... See more

Rated 4 out of 5 stars

My garden in a box is lovely. Hannah was very helpful and considerate seeing I asked many questions. Everything about the living wall was excellent only the delivery was a lot to be desired- deliver... See more

Rated 5 out of 5 stars

I was over the moon with this purchase - expensive but worth every penny for a novice like me. My plants were strong and healthy and very well packed. Instructions for assembling the pots were clear a... See more

Rated 4 out of 5 stars

Delivery was a little slow because of cold snap, which customer service said may have affected plants, although communication of this was lacking. Plants were amazing and in excellent health, well... See more

Company details

  1. Garden

Written by the company

Gardeninabox.com - We make living walls simple. We supple everything you need to achieve a living wall , including plants .


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

61 reviews

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4.5

All reviews

(61)

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Rated 5 out of 5 stars

Fabulous Living Wall

Website easy to use and order product. Good that company emailed to asked when I would like my Living Wall to be delivered. Excellent!
Product arrived in excellent condition with explicit instructions on how to put wall together along with planting advice. Extremely happy customer. Thank you.

October 8, 2022
Rated 1 out of 5 stars

Really Disappointed after spending over…

Really Disappointed after spending over £1000 pounds and dead plants. The company wound not replace.
Bad customer service would not use again or recommend.
There were so many plants dead when i got the delivery and the instructions not very clear either.

August 29, 2022
Unprompted review
Garden in a Box Limited logo

Reply from Garden in a Box Limited

Hi , we’re really sorry you feel this way , we know you got in touch when the plants were delivered initially and we’ve sent out 2 sets of replacements. We have also advised you on what we think the issues are and how to resolve them. We would love to be able to do more , but plants are ultimately susceptible to their environment , and factors which we can’t control , but you however may be able to. With regards to the instructions , we’re sorry you didn’t find them helpful , we constantly review these to make sure we’re making it as easy as possible for our customers. Thanks for taking the time to give us this feedback.

Rated 3 out of 5 stars

The plants are amazing and instructions…

The plants are amazing and instructions too but am disappointed as can’t put together as wrong parts sent out .
Will hopefully be resolved very soon as need to keep the plants alive too .

July 20, 2022
Garden in a Box Limited logo

Reply from Garden in a Box Limited

Hi there , thanks for taking the time to leave us this feedback. We can only apologise for any inconvenience and know that you've got everything you need now. We're a new company and great to know when we're doing a good job and when we're not. We've added in some additional checks at dispatch point to make sure this doesn't happen again.
Glad you are happy with the plants and the instructions and hopefully you'll come back and shop with us again.

Rated 5 out of 5 stars

Customer Service was excellent

Customer Service was excellent, couldn't recommend it more, I put up my plants a few days ago and they are already growing, it makes my garden look very fancy. I'm already planning to buy a second one :)

June 14, 2022
Rated 5 out of 5 stars

Fantastic help from Hannah when…

Fantastic help from Hannah when ordering. Made sure I got what I wanted in the kit. Followed up with emails and kept me informed of the progress of my order throughout. Delivered quickly, packaged well. Easy to install with good instructions. Looks brilliant!

June 1, 2022
Rated 5 out of 5 stars

My living wall from Garden in a box is…

My living wall from Garden in a box is totally amazing. Right from the start of my enquiries Hannah was very helpful and tirelessly answered all my questions and helped me each step of the way.
The box system is so easy to assemble and install. The system included a brilliant and easy to read planting plan. It’s already looking fantastic, with lots of loving comments from friends and visitors.

May 29, 2022
Unprompted review
Rated 5 out of 5 stars

Everything is easy to put together and…

Everything is easy to put together and the explanation for planting is very helpful with videos as well . Beautiful plants and great instructions to achieve the results you want , even for a gardening novice like myself . I’m very pleased with my purchase. Looks ultra modern too

April 29, 2022
Rated 4 out of 5 stars

A nice set easy to set up

A nice product easy to put together and nice plants I only dock 1star for the fact one plant was damaged and I ended up with 3 of the same ivy in the mix and not some of the more interesting plants shown in the photos. Still very happy with it though

April 23, 2022
Rated 5 out of 5 stars

Excellent quality product

Good communication, delivery and the quality is excellent. The plants arrived looking so healthy.

The instructions were easy to follow, just a little confusion on which way round to insert the clips to lock the boxes together.

April 21, 2022
Rated 5 out of 5 stars

Bought the box with the shady plants❤️

Bought the box with the shady plants - ❤️- box easy to put together and the plants were healthy- although it’s only been a week the plants appear to be established and had positive remarks from friends - I’ve put them on the dining patio which is shady and a strange shape so have added an outdoor mirror on the opposite wall to give the impression of foliage and space

April 20, 2022
Rated 5 out of 5 stars

Thank you.

So pleased with my"living wall".
The plants are all in tip top condition and I am looking forward to watching them thrive as we go through from Spring into Summer.

April 15, 2022
Rated 5 out of 5 stars

Love our Garden in a box

Love our Garden in a box! Everything you need for a living wall. The plants exceeded expectations and were very healthy and a good size. I did have a couple of questions before I purchased and the customer service was friendly, helpful and response quick. Would recommend. Thank you.

September 9, 2021
Rated 5 out of 5 stars

Excellent service and product

Excellent service and product. Communication with the team at gardeninabox was efficient and helpful. Product arrived promptly. Clear instructions for assembly - we love our Herb garden box.

July 24, 2021
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