Excellent service. I had an issue with my Ninja airfryer. A person from the technical department spoke me through a few tests to see what was going on. We found the fault and I got a replacement part.... See more
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Review summary
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Reviews shaping this summary
Ninja products are outstandingly the best kitchen appliances you can buy. Strong ,long lasting,their style is lovely and every gadget looks stylish in my kitchen. Very affordable and every item covere... See more
Love my new air fryer and much prefer the two drawer to my old one, it’s great! However, not giving full marks as the right hand drawer doesn’t fit properly - I need to contact Ninja re this which is... See more
Brilliant service - I recieved my latest order the next day after ordering it, which I was not expecting. The products are amazing as always. I recently acquired the Pizza Oven and Woodfire BBQ, a... See more
Company details
About Ninja Kitchen UK
Written by the company
Ninja Kitchen
Discover the ideal Ninja for your kitchen, where cutting-edge blenders, food processors, and all-in-one cooking appliances inspire quick and effortless preparation of delicious, nutritious meals and drinks.
Whether you're entertaining guests, supporting your fitness routine, or satisfying a hungry family, Ninja's innovative kitchen appliances are designed to make it a breeze. Ready to make yours a Ninja Kitchen?
Shop Airfryers Shop Multi-cookers Shop Woodfire Electric BBQ Shop Creami Shop Offers Contact UsFree Next Day Delivery
7 days a week*
Automatic 2-Year Guarantee*
Confidence in our design and quality
30 Day Returns
Free returns on main units
Pay-in-3
Shop now, pay later with Klarna
Contact info
3150 Century Way, LS15 8ZB, Leeds, United Kingdom
- 08008620453
- customerservice-uk@sharkninja.com
- ninjakitchen.co.uk
4.5
Excellent
49K reviews
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Never disappointed with all ninja's…
Never disappointed with all ninja's product.worth any penny
March 15, 2026
Ninja products are second to none
Ninja products are second to none. it got style and class
i am still enjoying my air fryer.
November 29, 2025
Ninja has great customer service
I purchased a Ninja blender that unfortunately turned out to be faulty.
However, my experience with their customer support completely turned things around. I spoke with a representative who was extremely helpful and professional—he handled the call in a calm, stress-free way and quickly arranged for the faulty part to be replaced. The whole process was smooth and efficient, and I really appreciated the excellent service. Overall, a great support experience despite the initial issue.
Huge thanks, will continue purchasing from Ninja - even if there is a problem - them fix it in a best way =)
April 17, 2026
Unprompted review
Happy Customer
Easy to order and kept informed about delivery date.
Before had a single drawer one (not an Ninja) ordered double drawer which is great for cooking 2 different things at the same time. Great product very happy with it.
April 2, 2026
The order arrives the next day.
The order arrives the next day.
Absolutely brilliant quality of product.
Couldn’t ask for more 😌
July 2, 2025
Great Service as always
Great service great products speedy delivery.. what's not to like well done and thank you NINJA
January 21, 2026
love it.
love it.. would definitely recommend to a friend.. i also purchased a hand held shark 18 months ago unfortunately it became faulty, thanks to helpful and friendly staff they replaced it immediately.. within 24 hours it was in my house... how is that for a service- excellent 5 star ⭐ all the way
March 2, 2026
Great company to deal with
Purchased the ninja slow cooker and it’s brilliant, knocks socks off any other ones out there, delivery and service were very quick
February 26, 2026
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Generous goodwill
Dispatched quickly – that’s the only positive I can give.
The crisper plates I ordered (AF500UK left and right, Order #04400022032) arrived bent, scratched, and with a hair in the packaging. Not what you expect from a brand charging premium prices for what are essentially spare parts.
What followed was worse. A phone call that ran for over 20 minutes before ending in silence. A web form that apparently lost half my information by the time it reached the email team. Customer service agents who couldn’t locate a straightforward order number I’d provided multiple times. And rather than offering a refund for damaged, unsanitary goods the obvious resolution I was just pushed toward a replacement.
More waiting, more effort, more of my time.
I’ve asked for five separate formal complaints to be raised covering the product quality, the specific order, the phone handling, the email handling, and the failure to raise complaints when requested. I expect them to be lumped together, deprioritised, or quietly ignored.
I used to rate Ninja highly. The products used to feel worth the money. Right now they don’t and neither does the support behind them. Hoping they can turn it around, but I wouldn’t currently recommend buying direct.
//In response to Ninja’s reply below: I’ve been told that due to a fault with Ninja’s systems they cannot generate a return label at this time.
//edit 2:- Ninja have refunded me and made a very generous goodwill gesture. If you face challenges with their customer support I recommend writing here about your experience
April 12, 2026
Unprompted review
Reply from Ninja Kitchen UK
Hi Chris,
Thank you for taking the time, to leave a review.
We’re truly sorry for everything you’ve experienced during this process, and we completely understand how unacceptable this experience has been. Receiving crisper plates that were bent, scratched, and contaminated with a hair is not acceptable, especially for premium priced spare parts, and we recognise how frustrating it was to then face a 20 minute phone call that ended abruptly, missing information from the web form, and repeated difficulty locating your order number. We also acknowledge your disappointment at being pushed toward a replacement, rather than being offered a refund for damaged and unsanitary items.
We want to reassure you that your case has now been formally escalated. A return label is being arranged, so you can send the items back, and our team will be in direct contact with you, to ensure this is handled properly from here. We’re genuinely sorry for the time, effort, and confidence this experience has cost you.
Kind regards,
Ninja Kitchen UK
Ninja are absolutely fantastic with…
Ninja are absolutely fantastic with great quality items
December 1, 2025
Better than that boxers grill!
This XL Sizzle grill and flat plate is big enough to cook for the whole family in one go. Easy to use and easy to clean. Perfect food every time. Also quick delivery from Ninja as always.
February 17, 2026
Great product fast reliable service…
Great product fast reliable service highly recommend
February 5, 2026
Thanks
Nice products. Prompt delivery. Good quality ninja cups provided with the blender.
April 5, 2026
jedno slowo-all perfect
January 4, 2026
Buy once, buy right
Bought a Ninja Blender with Auto-iQ BN500UK, twice as expensive as cheap Amazon ones that broke after a few months. Wish I’d bought this one from the start. Solid.
February 18, 2026
Next day delivery was absolutely…
Next day delivery was absolutely brilliant!! I was very excited to use my new Ninja product and I have to say I have been very impressed with it. It does exactly what it says on the tin and I am looking forward to experimenting with new recipes.
April 3, 2026
Absolutely 5 ***** customer…
Absolutely unbelievable customer service from start to finish, was having problems with my blender cup leaking, fast effective communication and help with replacement, il always purchase from ninja with future products after this experience
April 16, 2026
Unprompted review
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