Ninja Kitchen Reviews 

I’ve had the 15 in 1 for 2 years 5 months and it now has E8 error message which means there is a fundamental error that is not fixable. As this is an expensive piece of equipment that I used on average 2 or 3 times a week I think that is unacceptable and have now replaced it with an Instant Pot that has most of the same features (not all, but then again I didn’t use them all). I believe most of the great reviews are written when people have just bought them and I did the same. However, the reliability is a definite issue if you read Facebook groups for the Foodi - many have issues and, if you are more than a month or so past the warranty, Ninja’s response is to offer 30% off a new one at FULL price. As they are often on offer at significant discounts anyway, this doesn’t really cut it. I’d already had to replace the probe, which wasn’t cheap - again something that had only been used probably 30 times max.
I also have the knives (ok but Flint and Flame are seriously better) and the toaster (again very expensive) which isn’t any better than a cheap toaster. The ‘panini’ function is ok if you only want one at a time and aren’t in a hurry.
I will definitely not be buying any more Ninja kitchen items and won’t leave a review on anything while it is brand new and therefore still perfect!

I previously ordered a Ninja outdoor grille. A couple of days later I get the message saying it's out of stock and I would get a refund. Not the end of the world.

I keep getting marketing texts through. I opted out and text NinjaSTOP as directed to stop further texts. Can you imagine my frustration when I got charged for this text!

The outdoor oven I nearly purchased was over £400 with the accessories - I was also looking at other Ninja products - not now!

I know shark/ninja products are expensive but I don believe you get what you pay for , 3 times ive had problems with their stuff and they have sent me a new one without any fuss , this time I couldn't even remember where I bought my little ninja oven all I knew is that it was a little over a year old , the customer service asked me for a photo of the serial number and a little video of the oven not working , never even cared that I didn't remember where I bought it , they had a new one out for me the same day , same with my Ninja BBQ a brand new one , I also had one go wrong that was out of warranty and as an apology the gave me 40% discount on a new one , and then the old one started working so I had two haha but people say am a ninja nut but thats because they look after their customers , dont think there is a more loyal company around , you do pay a bit extra but its worth it . I hadn't even registered the oven and they didn't care , pure class from Shark/Ninja

If there is less than one star I would give it to you guys. I waited more than one hour to receive an order then it arrived completely wrong. After I contacted their service they kept sending me automated messages. Really disappointing

Amazing company with professional efficient customer service and I do love there products, there the best ,I have the 14 in 1 oven it the best kitchen item I have ever owned never use the oven now ,thankyou ninja

Extremelly disappointed at Ninja. Their products are good, but customer service is a very bad joke. I tried to get a spare blade for my blender, they just said they don't have it and I need to deal with the store where I bought it. It's like the most basic piece ever. Feels like I'm another victim of a planned obsolescence, which would be outrageous enough if the product was cheap, but we're talking about the most expensive stuff available. Not worth it.

Purchased the Ninja 15 in 1 Multi cooker. It's appalling. Either burns or overcooks food. High price for an item that does not work. I want a full refund. Let's see if Ninja responds and offers to refund me.

I am disappointed with the lack of customer service and also the quality of the Ninja products. I have three products total and 2 have broken. There are lid closing issues with my Ninja food processor to the extent I cant use it anymore. And now my Ninja slow cooker 9 in 1 started displaying lid error messages and then the last attempt to use it smoke started pouring from the lid. I have paid £325 for this cooker and expected it to last longer than a few years. I would not recommend Ninja products. They do not last.

The customer support team was responsive and communicated promptly throughout the warranty process, so I do want to acknowledge that the service staff themselves were polite and efficient.

However, I am extremely dissatisfied with Ninja’s replacement policy.

My unit had only a minor defect: the temperature probe was faulty, while the rest of the appliance functioned perfectly and was still being used daily. Because I live in remote Western Australia and do not have access to a conventional oven, this appliance is my primary means of cooking.

Despite this, I was instructed to cut the power cord of my existing unit and provide photographic proof before a replacement would even be dispatched. This meant I was forced to destroy a mostly functional appliance that I had already paid for, leaving me without any way to cook for weeks while waiting for the replacement to arrive.

What is most frustrating is that there was no flexibility, no practical consideration of the circumstances, and no willingness to offer a reasonable alternative. When I explained the impact this would have, I was simply told that “it is policy.”

As a customer, I find it unacceptable to be prevented from using a product I paid for, due to a minor defect that was not caused by me, while also being expected to wait an extended period with no workable solution.

A warranty process should not create a greater inconvenience than the original defect itself.

Because of this experience, I will not be purchasing Ninja products again, nor would I recommend them to others. Responsive customer service alone does not compensate for a replacement policy that places the full burden on the customer.

I bought the Ninja luxe machine. I am one person who makes coffee. One quad each day. The grinder stopped working after eight months despite meticulous cleaning and maintenance. Even vacuuming. At the same time the machine began to overheat and not even make coffee. A waste of $600.

Review:
I had a really good experience working with Ahmed. He was very helpful throughout the process of getting my product replaced and made everything feel simple and stress-free. He was patient, explained things clearly, and made sure everything was taken care of. I really appreciated his kindness and professionalism. Overall, he provided great customer service, and I’m very thankful for his help.

I cannot tell how amazing this company’s customer service is. I bought their product over two years ago and not only was the customer service over the top but they stand by their product 150%. I don’t think I have ever experienced nor expected such great response to a problem I had.

Placed the order on the 9 th of march and its 24 march contacted costumer support and they just said "sorry" and offered a refund or to ship it again? Excuse me? The order was never shipped according to the delivery service. Of course i want my ice cream machine and i think they should had offered an extra refund for the inconvenience but no just refund or ship again very disappointing

This is one of the worst brands around. The customer support is disgraceful. It's obvious what this company stands for, taking your money.

I cannot believe I'm writing this review about Ninja. I have always believed that ninja is one of the best customer services companies I have ever dealt with. I am a loyal customers for over a decade. From vacuums to blenders to thirstis and coffee makers, I have rarely, if ever stayed from Ninja. Stephanie is the most amazing customer service representative I have ever worked with.

Please understand two things . I just got out of the hospital and I am 100% disabled for cognitive/neurodivirgent reasons.

With QVC, HSN, Holiday sales, or Ninja sales this would not be possible. I had quite a few bumps in the thirsti road but Stephanie was with me step by step and until (it seems) the best flavors dropped off the site? I am addicted.

I saved up for president's day and was able to buy a Ninja Duo. I was so thrilled! However, after a coiple of days? I thought I should call Ninja directly. Keep in mind I was still in mh Best Buy window.

However, after a video call (as I am always willing to do- I am not trying to get away wirh anyrhjng), customer service agreed it was making some loud noises it should not be, and not brewing correctly.

As Ninja is, they asked me to cut the cord, and sent me the CNF 6301- they said it was now covered by their warranty and anything should go through them, which makes sense. I recieved it the following week. This might not be exactly right due to my disabilities bur Im sure it is close

About a month later (today- so actually not a month later) the CFN601 went kaboom. It kept saying there was not any water when there was. Neither side would work. Then I unplugged it and the espresso came exploding out of the spot. It went all over my counter and floor, as well as burning my hand.

This was when my friends were here to help me and I just wanted to do a little something- instead they got more work.

First, he offers me a CFN602 which I cannot find anywhere- phantom machine. And then afterbtalking to escalation, he tells me that the one I have is the top one that uses the capsule I have. And he couldnt just jump to a 600 (15%off.. might even be an open box... did not look) or he csn give me a free lesser machine and make up the difference with a blender.

Um. The lesser machine doesnt use Nespresso Original line pods wither that I had made quite an investment in. So is it monkey or confern for what I spent- rhetorical question.

Now, I apparently I am supposed to wait till Tuesday for a call back. For what? To be insulted and offered the same crap offers again? Either get a lesser machine I already had issue with, a machine thst doesnt exist, or lose the money that is hard to even save on SSDI (Ada reasonable accommodations at the least??) Because I am handcuffed to their disgusting options.

Never ever again. Im done with this company. Sad to see what has happened to them

ETA- I found the 602. It has been discontinued

OkII called customer service to find out my options for my Ninja Pro Kitchen appliance. After speaking with customer service, it seems that there was something wrong with the motor. For a charge, they said they could send a replacement.. We went over the model number and everything but they sent the wrong part. I called again and they said they would refund me. They did but not for the full amount. I got charged for shipping for THEIR mistake. I have a bunch of Ninja products but this just turned me all the way off. Horrible customer service.👎

I bought this in december '24, and after a year's use i feel i can give a bit of feed back... It has it has produced good quality shots. Will deliver short measure more often then not on a M+ (355ml) quad coffee. But the real failure is at the customer service end, when i phoned and spoke to a team member. I completed all tests on a video call and using a measuring jug, the machine dispensed 300ml rather then the expected 355ml. after a conversation with another colleague i was informed that that the margin of error was 320ml-390ml. I was then advised by the colleague that as the machine worked "fairly well" i should monitor and see if it got worse (despite the recorded test falling outside the expected margin). So all i can say to any future purchaser's, if you want a coffee machine that works "Fairly Well" for £550 then its the perfect machine for you, i won't be replacing it with another ninja though.

absolutely dreadful customer service. i'll never buy another ninja product again

They have no idea about there own products.

I had an awful experience.
Firstly, we bought the most expensive multi-cooker, which cost £320. The warranty is two years, which seems reasonable. However, you should be aware that this product only lasted two and a half years. After that, it started showing a “plug in” error. The problem appears to be related to the wiring.
Customer service has refused to provide a repair service, which I believe is the least they could do considering the cost of the product. If the company does not offer repair services, then the only logical solution would be to offer a discount on a replacement product. Instead, they sent me a link to purchase a replacement base for £200. There is no way I can buy the same product again knowing it will only last two and a half years.