www.ninodirect.com Reviews 805

I really appreciate the way the lady talk to me she was very help full and understanding If I’m to rate her I will rate her excellent thanks so much I will be waiting for my nin on my new address cause I change address to my new address which is post code is BL14SB and address is 4bridgewater street Bolton

The lady I spoke to was very helpful with a very cheerful personality, and very professional.

Very very slick service , got the number in literally minutes

If we bypass the 35 minutes listening to hold music, the service was excellent !

Tiah asked clear, concise questions to get the information required and within 20 minutes had processed applications for both my children.

For context my kids are dual national young adults who lived in the UK for three years as children so are eligible for NINOs. Tiah checked all the personal and background information needed, gave me options as to the delivery of the NINOs and assisted with the payment and the uploading of the supporting documentation.

Customer service excellence - thank you Tiah :)

Super helpful and patient with my request! Thank you : )

Tess was polite helpful and efficient extremely patient even though we had a very poor line connection.
Transaction was done quickly and completely. Thank you.

Lady who called me was helpful informative and understanding of the fact I was unsure of procedure. Thank you for your help

Excellent service.

Person on the phone was nice,patient and helpful and spoke clearly.

He was really patient with me and explained all the information in great detail.

I filled out the form and payed 25£ at checkout after few days they sent me an email stating that my payment didn't went through but I've noticed the reference number was wrong I wrote them a message they completely ignored, I called them all I hear is some random music while you wait for them to pick up, they either tried to scam me twice or just can't manage theyr payments.
It's been almost 3 months I still haven't received my letter from them and they don't give you a refund.
Better pay 50£ to a local law firm to make a NIN letter for you than spend 25£ and get NOTHING!

the person that was helping was lovely, patient, efficient and helped me get the forms filled straight away. such a relief!

Help me immensely with recovering stuff and I can return for more help.

Nasha was very helpful and the application process was easy and didn't take any time.

Nash was very patient and helped me with my application, everytime i was sending the incorrect ID, she would ring me and tell me it was incorrect. She helped me till i got it right. She was very very good and i really appreciate her kindness.

Great support service and customer friendly