Jade was very helpful. What a lovely, happy and polite person she is. Nothing was too much trouble for her. Talking to her from Australia, which I wasn't expecting. I expected an email back in re... See more
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See what reviewers are saying
Ordered a NINO card at the end of August 2024. got an email saying dispached but never received the tiem. No tracking information or any kind of communication and it's the beginning of October now. S... See more
I had my query dealt with by a SUPBERB customer service person, NASH. She was polite, attentive, patient, helpful and clear in her explanation of what was required from me, in order to achieve... See more
I completed the online form ok, but had trouble uploading the documents needed I called the helpline - answered straight away, who helped be immediately called back to confirm all was done proper... See more
Company details
Written by the company
Welcome to www.ninoDirect.com, your destination for seamless facilitation of UK National Insurance number acquisition. We specialize in expertly guiding individuals worldwide through the process of obtaining and updating their HM Revenue & Customs (HMRC) records, ensuring swift issuance of confirmation letters. Our dedicated team of professional advisors stands ready at our direct call centre, offering personalized guidance and support whenever you need it. We pride ourselves on our unwavering commitment to delivering unparalleled service, consistently striving to exceed our clients' expectations. At www.ninoDirect.com, we uphold a steadfast promise encapsulated in three core values: Simplicity, Speed, and Reliability. Our mission is to simplify the process, expedite your requests swiftly, and be a reliable partner throughout your National Insurance journey. As a service provider offering a suite of online services, we aim to streamline your experience. Discover the breadth of our services available at www.ninoDirect.com, tailored to meet your specific needs. For any inquiries or assistance, please don't hesitate to reach out to us at +44 (0) 333 014 7210 / info@ninodirect.com. We are here to ensure your National Insurance journey is as smooth and efficient as possible. Thank you for choosing [Your Company Name] for your National Insurance needs.
Contact info
United Kingdom
- 0333 014 7210
- feedback@ninodirect.com
- ninodirect.com
3.6
Average
805 reviews
Replied to 44% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Am so thankful for the help and…
Am so thankful for the help and assistance today. Many thanks
December 5, 2023
Unprompted review
I was contacted very well by Nash
I was contacted very well by Nash. She assisted me through the process.
One thing that I was surprised about was , I made a payment on weekends and I waited to call back on Monday. When I was about to give a call, immediately, I had a call from Nash confirming my payment and assured me 15 days of receiving my nino letter. Thank you so much.
December 4, 2023
Unprompted review
Reply from www.ninodirect.com
Hello Sandra,
Thank you for your kind words! It's our priority to ensure a seamless process for our customers, and we're delighted we could assist you promptly.
If you have any further questions or need additional support, feel free to reach out on +44333 014 7210 or info@ninodirect.com.
Best regards,
Management Team
Outstanding sevice
Nash was extremely helpful and asked all the right questions / provided all the links for me to get the process moving and waited on the line until everything was verified. Her customer service was exemplary. Thank you.
November 29, 2023
Unprompted review
Reply from www.ninodirect.com
Dear Hillary,
Thank you for your positive words! We're thrilled Nash could assist you effectively. Should you need further support, please don't hesitate to reach out on +443330147210. We're here to help!
Communication and explanation was…
Communication and explanation was excellent
November 29, 2023
Unprompted review
Great service and kind staff!
November 29, 2023
Unprompted review
The lady on the telephone explained…
The lady on the telephone explained everything clearly and helped us through the whole process.
We were very grateful for the help.
November 28, 2023
Unprompted review
Reply from www.ninodirect.com
Dear Michael,
Thank you for your kind words! We're delighted to hear that our team member provided clear guidance throughout the process, ensuring a smooth experience for you. Should you need any further assistance, please don't hesitate to reach out. Our dedicated team is here and ready to help. Feel free to contact us at +44333 014 7210.
I only put in a request for my DHSS…
I only put in a request for my DHSS number on Thursday and Adam called me Friday morning. He was very efficent and ver7y friendly. Very Impressive. Well done
November 24, 2023
Unprompted review
Reply from www.ninodirect.com
Thank you for your glowing feedback! We're delighted to hear about your positive experience with Adam. Efficiency and friendliness are pillars of our service, and we're thrilled that you found our assistance impressive.
Should you require any further assistance or have additional queries, please don't hesitate to reach out to us. Our team is here and ready to help. You can contact us at +44333 014 7210.
Very patient
Very patient, helpful, prompt processing and clear instructions
November 24, 2023
Unprompted review
Our experience was made so easy by the…
Our experience was made so easy by the courteous polite lady on the phone.
November 24, 2023
Unprompted review
Reply from www.ninodirect.com
Dear Elizabeth,
Thank you for your kind words! We're thrilled to hear that our courteous team member made your experience seamless. Should you need any further assistance, please don't hesitate to reach out to us at +44333 014 7210. We're here to help anytime.
Easy to complete form
Easy to complete form. Staffs are very helpful while taking on the phone.
November 24, 2023
Unprompted review
Nash was extremely helpful and…
Nash was extremely helpful and efficient. Very clear instructions. She talked me through a number of questions. Assisted me with upload of documents to confirm my identity. A pleasure to work with her
November 22, 2023
Unprompted review
Reply from www.ninodirect.com
Dear Phillip,
Thank you for your positive words and feedback! We're thrilled to hear about your positive experience with Nash. Providing clear guidance and efficient assistance is what we strive for, and we're delighted it made your process smoother.
Should you need any further assistance or have additional queries, please feel free to reach out to us again. Our team is here and ready to help. You can contact us at +44333 014 7210.
We look forward to assisting you in the future!
Am amazed by the quicker response I…
Am amazed by the quicker response I had. Thanks so much for everything.
November 15, 2023
Unprompted review
Reply from www.ninodirect.com
Thank you for your kind words! We're delighted to hear that you were impressed with our quick response. If you ever need assistance in the future, feel free to reach out. We're here to help!
Best regards,
Ninodirect Management
T: +44 (0) 333 014 7210
E: Info@ninodirect.com
W: www.ninodirect.com
It was so clear and Nash was very…
It was so clear and Nash was very helpful and made it easy for me,many thanks
November 15, 2023
Unprompted review
Reply from www.ninodirect.com
Dear Nuha,
Thank you so much for your positve feedback! We're thrilled to hear that your experience was clear and that Nash was able to assist you effectively. We appreciate your feedback and are always here to help.
Many thanks,
Ninodirect Management
T: +44 (0) 333 014 7210
Excellent Service
Nash contacted me by phone within minutes of my application and even processed my wife's application which I was only beginning online.
November 7, 2023
Unprompted review
Reply from www.ninodirect.com
Hi there,
Thank you for your positive feedback! We're thrilled to hear that Nash was able to assist you promptly and efficiently. We take pride in providing excellent service to our customers. If you have any further questions or need assistance, feel free to reach out.
Best regards,
Ninodirect Management
T: +44(0)333 014 7210
E: Info@ninodirect.com
W: www.ninodirect.com
Reply from www.ninodirect.com
Thank you for your positive feedback! We're delighted to hear that you found our service helpful and professional. If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your support!
Best regards
Ninodirect Management
T: +44 (0) 333 014 7210
E: Info@ninodirect.com
W: www.ninodirect.com
Excellent very friendly and efficient
November 2, 2023
Unprompted review
Your staff are very helpful,and put me at my ease
Your operator was very helpful,and very polite
November 2, 2023
Unprompted review
Reply from www.ninodirect.com
Dear Ricky,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience with our service and found it quick and simple. Your feedback is invaluable to us, and we appreciate your support.
If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We're always looking for ways to enhance our services.
We look forward to serving you again in the future. If you ever need assistance, please don't hesitate to reach out.
Best regards,
Ninodirect Management
T: +44 (0) 333 014 7210
E: Info@ninodirect.com
W: www.ninodirect.com
Excellent service from Nash
Excellent service from Nash, very quick response from sending an email Enquiry to receiving a phone call was only a matter of hours. Nash was extremely helpful and once the application was complete called me back to confirm. Excellent service.
November 1, 2023
Unprompted review
stop deceiving and extorting…
Please stop deceiving and extorting people of their money. I was fooled into thinking you actually pay for an NIN in the UK and with all these lots giving you a 4 -5 star are they even real?
If you sent the card which I paid an extra £10 for maybe I wouldn’t have even known this was a sham. Let people know you are a third party agent before making them pay for services they could have done for free.
November 1, 2023
Unprompted review
Reply from www.ninodirect.com
Dear Angela,
I appreciate you taking the time to share your concerns with us. I'm truly sorry to hear about your experience, and I want to assure you that we take your feedback seriously.
I understand the frustration you're feeling, and I apologize for any confusion regarding our services. We strive to be transparent about our role as a third-party service provider, and I'm sorry if this wasn't clear during your interaction with us.
I would like to investigate this matter further to ensure a satisfactory resolution for you. Could you please provide more details, such as your order number or any relevant information that can help us locate your transaction in our system?
Additionally, if you have not received the card for which you paid an extra £10, I want to address this promptly. Please be assured that we are committed to resolving any issues you may have encountered.
You can reply to this email with the requested information, or if you prefer, you can contact our customer support team directly at [customer support email or phone number]. We value your feedback and want to make things right for you.
Thank you for bringing this to our attention, and I appreciate your patience as we work to resolve this matter.
Best regards,
Ninodirect Management
T: +44 (0) 333 014 7210
E: Info@ninodirect.com
W: www.ninodirect.com
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