Jade was very helpful. What a lovely, happy and polite person she is. Nothing was too much trouble for her. Talking to her from Australia, which I wasn't expecting. I expected an email back in re... See more
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Ordered a NINO card at the end of August 2024. got an email saying dispached but never received the tiem. No tracking information or any kind of communication and it's the beginning of October now. S... See more
I had my query dealt with by a SUPBERB customer service person, NASH. She was polite, attentive, patient, helpful and clear in her explanation of what was required from me, in order to achieve... See more
I completed the online form ok, but had trouble uploading the documents needed I called the helpline - answered straight away, who helped be immediately called back to confirm all was done proper... See more
Company details
Written by the company
Welcome to www.ninoDirect.com, your destination for seamless facilitation of UK National Insurance number acquisition. We specialize in expertly guiding individuals worldwide through the process of obtaining and updating their HM Revenue & Customs (HMRC) records, ensuring swift issuance of confirmation letters. Our dedicated team of professional advisors stands ready at our direct call centre, offering personalized guidance and support whenever you need it. We pride ourselves on our unwavering commitment to delivering unparalleled service, consistently striving to exceed our clients' expectations. At www.ninoDirect.com, we uphold a steadfast promise encapsulated in three core values: Simplicity, Speed, and Reliability. Our mission is to simplify the process, expedite your requests swiftly, and be a reliable partner throughout your National Insurance journey. As a service provider offering a suite of online services, we aim to streamline your experience. Discover the breadth of our services available at www.ninoDirect.com, tailored to meet your specific needs. For any inquiries or assistance, please don't hesitate to reach out to us at +44 (0) 333 014 7210 / info@ninodirect.com. We are here to ensure your National Insurance journey is as smooth and efficient as possible. Thank you for choosing [Your Company Name] for your National Insurance needs.
Contact info
United Kingdom
- 0333 014 7210
- feedback@ninodirect.com
- ninodirect.com
3.6
Average
805 reviews
Replied to 44% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
I like the company becIause they follow…
I like the company because they follow up their client and make sure client get every process well
September 1, 2023
Unprompted review
Kind gentle patient Nash is the best…
Kind gentle patient Nash is the best tank you again
September 1, 2023
Unprompted review
Adams was very professional and so…
Adams was very professional and so helpful. Dud my apply in a jiffy
Thank you 😊 will always recommend Adam
August 25, 2023
Unprompted review
NASH is a SUPBERB example of a customer service employee
I had my query dealt with by a SUPBERB customer service person, NASH.
She was polite, attentive, patient, helpful and clear in her explanation of what was required from me, in order to achieve what I needed from NINODirect.
It was a pleasure to have her help me this morning.
I think NASH would be great as an instructor to teach customer service people MANY other companies how to best deal with customers and their queries!
My interactions with Nash have been far and away the easiest and most constructive I’ve had dealing with official departments.
Brenda Eves
August 22, 2023
Unprompted review
Nash was excellent!
Nash was excellent!
Exceptional asset to this great service
August 21, 2023
Unprompted review
Good service.
Special commendation to Nash who helped me tremendously with my re-application for National Insurance. She guided me through the correct procedure and provided immediate, honest advice and support. Although it takes a while to reach the agents by phone, its well worth the wait. All previous issues were resolved, which is much appreciated.
August 7, 2023
Unprompted review
Great service
Prompt service, kindness, knowledge. Guided me through the process and made it so easy. Appreciated that agent called me as I was running out of phone credit. Seldom have had such a positive experience
August 2, 2023
Unprompted review
Never had to wait long for the phone…
Never had to wait long for the phone call to get answered. Staff very friendly and helpful and knowledgeable.
August 1, 2023
Unprompted review
Nash was really nice
Nash was really nice and patient with me, I appreciate Nash's help with helping me obtain a national insurance number
July 31, 2023
Unprompted review
Excellent service from an overseas user
The internet based questionnaire to capture my details was clear and easy to complete. I submitted two questions to the help centre which were both fully answered very promptly. The date promised for my letter to arrive was kept.
July 31, 2023
Unprompted review
Excellent Service.
July 28, 2023
Unprompted review
Very good fast service end good…
Very good fast service end good customer service thanks
July 26, 2023
Unprompted review
Very helpful and polite
July 24, 2023
Unprompted review
Outstanding !
I was dealing with Adam, he was efficient, patient & informative.
Outstanding experience.
Thank you
July 21, 2023
Unprompted review
I spoke with Nash who was very helpful…
I spoke with Nash who was very helpful and had all the information I needed. Nash was also very personable.
I was very happy with the service I received. Thank You
July 17, 2023
Unprompted review
Nash was really helpful
Nash was really helpful, informative and made the whole process really easy to do.
July 14, 2023
Unprompted review
I completed the online form ok
I completed the online form ok, but had trouble uploading the documents needed
I called the helpline - answered straight away, who helped be immediately
called back to confirm all was done properly
Thanks
Excellent service
July 13, 2023
Unprompted review
Nash was very kind and helpful to solve…
Nash was very kind and helpful to solve the query.
Was very straight forward and waited patiently to make sure that everything from my end is completed to process the request further.
July 13, 2023
Unprompted review
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