Jade was very helpful. What a lovely, happy and polite person she is. Nothing was too much trouble for her. Talking to her from Australia, which I wasn't expecting. I expected an email back in re... See more
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See what reviewers are saying
Ordered a NINO card at the end of August 2024. got an email saying dispached but never received the tiem. No tracking information or any kind of communication and it's the beginning of October now. S... See more
I had my query dealt with by a SUPBERB customer service person, NASH. She was polite, attentive, patient, helpful and clear in her explanation of what was required from me, in order to achieve... See more
I completed the online form ok, but had trouble uploading the documents needed I called the helpline - answered straight away, who helped be immediately called back to confirm all was done proper... See more
Company details
Written by the company
Welcome to www.ninoDirect.com, your destination for seamless facilitation of UK National Insurance number acquisition. We specialize in expertly guiding individuals worldwide through the process of obtaining and updating their HM Revenue & Customs (HMRC) records, ensuring swift issuance of confirmation letters. Our dedicated team of professional advisors stands ready at our direct call centre, offering personalized guidance and support whenever you need it. We pride ourselves on our unwavering commitment to delivering unparalleled service, consistently striving to exceed our clients' expectations. At www.ninoDirect.com, we uphold a steadfast promise encapsulated in three core values: Simplicity, Speed, and Reliability. Our mission is to simplify the process, expedite your requests swiftly, and be a reliable partner throughout your National Insurance journey. As a service provider offering a suite of online services, we aim to streamline your experience. Discover the breadth of our services available at www.ninoDirect.com, tailored to meet your specific needs. For any inquiries or assistance, please don't hesitate to reach out to us at +44 (0) 333 014 7210 / info@ninodirect.com. We are here to ensure your National Insurance journey is as smooth and efficient as possible. Thank you for choosing [Your Company Name] for your National Insurance needs.
Contact info
United Kingdom
- 0333 014 7210
- feedback@ninodirect.com
- ninodirect.com
3.6
Average
805 reviews
Replied to 44% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service representative was…
The customer service representative was professional, very helpful and polite.
July 12, 2023
Unprompted review
Nash was very polite and respectul
Nash was very polite and respectul. She had all the answers to all of my questions.
July 11, 2023
Unprompted review
sent e mail this Morning from
sent e mail this Morning from Australia, received a phone call just after 9am UK Time, very much appreciated. the person on the phone was very understand , 10 0ut of 10 for manners
July 11, 2023
Unprompted review
Briliant 👍✌️ jon very profesional
July 10, 2023
Unprompted review
Nash was very useful,very nice person…
Nash was very useful,very nice person to speak with
July 7, 2023
Unprompted review
Clear, quick and easy
Nash was very helpful, polite and patient. My questions were answered clearly and the application was completed quickly.
A very positive experience.
(Unlike a lot of other online/telephone support services.)
July 6, 2023
Unprompted review
V efficient staff....
V efficient staff....
Sent email and got phone call within a few mins.....
June 26, 2023
Unprompted review
Memorable Day…
I'm very happy for your help that you rendered for me today and it will be a memorable day for me whenever I remember. Thanks and God bless you abundantly. Amen
June 23, 2023
Unprompted review
My call was treated in a very helpful…
My call was treated in a very helpful manner by Nash.
June 22, 2023
Unprompted review
and got…
I called this morning and got through to Nash .She was wonderful to deal with I'm not technical at all .She had great patience and helped me complete my application .She was so kind and I would like to commend her
June 20, 2023
Unprompted review
Very patient and helpful staff member
Very patient and helpful staff member. Waited on the line for ages while I found an important document. Friendly too.
June 20, 2023
Unprompted review
Foarte utilă
A wonderful and helpful nurse and very kind thank you from the bottom of my heart
June 19, 2023
Unprompted review
Amazing
The timing, cordiality and speed was amazing. You usually expect something in 48 hours, but 10min is amazing. Thank you very much indeed
June 19, 2023
Unprompted review
Wonderfull! Thank you very much for all the…
Thank you very much for all the information I received. Prompt, useful and nice!! În 2 minutes i had have my problem ready, resolved!
June 15, 2023
Unprompted review
I was well attended to
June 15, 2023
Unprompted review
I was well attended to and i am happy…
I was well attended to and i am happy about it
June 15, 2023
Unprompted review
Adam was incredibly knowledgeable and…
Adam was incredibly knowledgeable and quick on their responses. the process of applying for My Nino so simple and easy.
June 14, 2023
Unprompted review
I needed proof of my NI for work
I needed proof of my NI for work. I noticed HMRC PDF didn't have a date on the letter and I didn't know if that was required. I also couldn't find a way to ask HMRC for a replacement card. I sent off to NINO Direct for the full package, letter and plastic NI card, for £35. The order was made last Friday 9 June. The letter and card arrived this morning, Tuesday 13th June, so well within a week. Thank you ninodirect.com. for your fast and complete service.
June 13, 2023
Unprompted review
Fantastic service!
The lady I spoke to this morning,I think her name was Nash, was fantastic, very polite, friendly and helpful. She made the process very easy to complete.
I would very much recommend this service to anyone.
Thank you.
June 12, 2023
Unprompted review
Fast and effective service
June 9, 2023
Unprompted review
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